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Transitioning, Rebranding & Leading In SEO: Q&A With Rachel Heseltine

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Transitioning, Rebranding & Leading In SEO: Q&A With Rachel Heseltine

Diversity, equity, and inclusion are major priorities for organizations in 2022.

But DEI has to be more than just a buzz term – and it needs to happen at every level of the organization, starting at the top.

McKinsey finds that those companies in the top quartile for gender diversity on executive teams are 25% more likely to have above-average profitability.

The impact is even greater for organizations led by professionals with ethnic diversity; they’re 36% more likely to financially outperform the least diverse companies.

What does it look like in practice to be truly inclusive, supporting diversity and equity in real ways, in the workplace?

I reached out to Rachel Heseltine, VP of Customer Growth at Trader Interactive, to ask about her recent experience coming out to colleagues (and the world).

In this interview, Rachel shares what she’s learned about leadership through her transition, how her colleagues and company supported her, advice for underrepresented professionals in SEO, and what it takes to grow into an executive role.

Coming Out In SEO

What were the greatest challenges you experienced in transitioning from Simon, a fairly well-known male SEO professional and speaker/author, to Rachel?

Rachel Heseltine: “When I announced my transition at TI, I wrote a note to be read out to my team and to be shared across the organization.

Here’s a quote from that note:

I know that this may seem like a big deal to some, but to me it’s not. This is who I am, but fundamentally who I am hasn’t changed. The only thing that has changed is that I’ll now be wearing clothes that have an insufficient number of pockets.

The greatest challenges were pretty much in my head. ‘What would people say?’ ‘How would they react?’ ‘Will I be accepted or ostracized?’ – all valid questions, but all things that held me back.

I told my CMO in November 2019 about my situation but asked her to keep it to herself until I was ready.

I didn’t start to let friends know until late 2020 and didn’t talk to others at TI about it until August 2021.

Then, the full announcement to the company was made in early January.

I received a lot of lovely notes from folks across the company, several of whom I didn’t even know.

As far as my personal rebranding, I did have to change my Twitter user name, which meant that I immediately lost my verified status. Apparently, Twitter believes me to be a different person.

Then it was simply just changing my name in various places (as well as legally through the court system).

I’ve not gone back to places I previously wrote for, or spoke at, and asked them to retroactively change references to me. That’s the name I went by then, this is my name now.

Of course, my old domain 301’s to rachelheseltine.com. I’d not be much of an SEO if I’d not done that.”

Were there any welcome surprises along the way?

Rachel Heseltine: “There were a few friends that I was very hesitant to tell, unsure how accepting they’d be.

Each one has shown nothing but support and positivity.

Since I’ve gone public on Twitter and LinkedIn, I have had several other folks from the SEO community reach out to me to offer their support.”

Learning To Lead With Empathy

What new perspectives have you gained on life and leadership through your transition journey?

Rachel Heseltine: “Well, given that a chunk of my transition journey has been completed against the backdrop of a global pandemic, and a switch by many companies to remote working, I think we’ve all gained new perspectives on life and leadership in this new world.

We use a tool called Insights that measures personality traits, and we use that informationally to identify how best folks work, and work together.

I re-took this last month, after last taking it in May 2018.

My biggest difference is that I now lead with empathy, rather than 2018’s motivation (although that’s not far behind).

But given how the remote life and more distributed workforce has shifted more towards introversion than pre-pandemic, in the office, that makes sense.

When you can no longer do a ‘quick drive by’ of someone’s desk, you really need to pay more attention to different signs.

We also use a tool called Ring/Allie; Ring is for celebrating wins, Allie is for anonymous feedback – we pay close attention to both.

Every quarter the entire company does skip level meetings (we pioneered this in the Marketing Department).

It’s another great, regular touch base with employees that you may not meet with regularly, to get their opinions on how things are going, any issues they have, opportunities they see, tools they want, and how happy they are with their career direction (which, in the era of ‘The Great Resignation,’ is vital to know if you want to try and save someone before it’s too late).”

Supporting DEI In Real Terms

What advice do you have for underrepresented professionals in SEO – those who may be experiencing discrimination, or fearing reprisals if they come out as who they really are?

Rachel Heseltine: “Look for your supporters – folks you can lean on, folks you can reach out to, folks who will reach out to you.

You’re not alone.

There are others in the SEO industry who are in the same boat as you.

For example, there’s an LGBTQ+ SEO slack group that I’ve been a member of for a couple of years now.

Look for a therapist you can talk to, one with experience in your situation. They’ll know what the appropriate steps are and what speed to take them, based on your situation, as well as a good working knowledge of your protections in your state.

Look at your company, what initiatives do they have in place?

After the summer of 2020, TI officially formed a DEI (Diversity, Equality, Inclusivity) council.

That, and the work they did through that council, showed me that my company was going to work with me in a positive, supportive manner through my transition, once I informed them. And they did.”

Growing Into SEO Leadership

What path brought you to your VP role and what advice do you have for junior SEOs who aspire to leadership?

Rachel Heseltine: “I’m the Vice President of Consumer Growth, which incorporates SEO & SEM for our marketplace sites (RVTrader, CycleTrader, etc.), and dealer sites, Content Marketing, PR, Corporate Communications, and Social Marketing.

Basically, if it involves getting consumer eyeballs on websites, that’s my area.

I joined Trader Interactive (TI) almost four years ago, after leaving a similar position at a former sister company.

Before that, I worked at HPE and was a Senior Director running SEO for (at one point) 135 AOL O&O sites such as TechCrunch, Engadget, Huffington Post, etc.

I had a few other roles before that, and in my past life before SEO (pre-2005), I was a Smalltalk developer.

Don’t be afraid to take a step backward in your career for the right opportunity.

I went from a Director at a boutique agency to a Principal SEO Manager at AOL, with a 20% drop in salary.

I did that because the opportunity at AOL – to work with well-known, large publishing sites, and a large, established team of SEOs – was something that I knew would help me grow as an SEO.

Within two years, I’d been promoted to Director of Audience Growth, and three years later, Senior Director.”

What’s In Your SEO Toolkit?

What cool new SEO/AI tools are you using or excited to try out?

Rachel Heseltine: “Day to day, we use the usual suspects for crawling, competitive analysis, etc.

But, on the new tools side, Ryan Jones, SEO & SEJ author, has recently updated some of his tools, and I absolutely love his free Ngram tool.

I’ve been using that to help identify areas for improvement for our sites.

All you do is take your keyword list for, say keywords that other tools show you ranking on Page 2 for, plug them into this tool, and see what the commonalities are.

Then, it’s back to your spreadsheet to look for those specific keyword combinations, and then off you go to develop a strategy.”

What’s Next For Rachel In SEO?

You have major SEO accomplishments under your belt. Is there anything else you want to achieve in your career?

Rachel Heseltine: “I’ve been lucky enough to be named an award winner over the years, and at TI we were named the Best In-House Team at the 2020 Global Search Awards, as well as winning a couple of others at the 2020 U.S. Search Awards.

But, that’s not just me; it’s not even just my team. It’s always the entire organization; it really takes a village to build, support, and develop an SEO team.

For my future, I just want to keep improving TI’s digital presence and grow my team members.

What I would like is for those folks that have worked with me to be of the opinion that I’ve had a positive impact on their career, and that they, themselves, then do that going forward for the next generation that they manage.”

More Resources:


Featured Image: Courtesy of Rachel Heseltine/Trader Interactive




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Mediavine Bans Publisher For Overuse Of AI-Generated Content

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Single continuous line drawing robot sitting near piles of work files.

According to details surfacing online, ad management firm Mediavine is terminating publishers’ accounts for overusing AI.

Mediavine is a leading ad management company providing products and services to help website publishers monetize their content.

The company holds elite status as a Google Certified Publishing Partner, which indicates that it meets Google’s highest standards and requirements for ad networks and exchanges.

AI Content Triggers Account Terminations

The terminations came to light in a post on the Reddit forum r/Blogging, where a user shared an email they received from Mediavine citing “overuse of artificially created content.”

Trista Jensen, Mediavine’s Director of Ad Operations & Market Quality, states in the email:

“Our third party content quality tools have flagged your sites for overuse of artificially created content. Further internal investigation has confirmed those findings.”

Jensen stated that due to the overuse of AI content, “our top partners will stop spending on your sites, which will negatively affect future monetization efforts.”

Consequently, Mediavine terminated the publisher’s account “effective immediately.”

The Risks Of Low-Quality AI Content

This strict enforcement aligns with Mediavine’s publicly stated policy prohibiting websites from using “low-quality, mass-produced, unedited or undisclosed AI content that is scraped from other websites.”

In a March 7 blog post titled “AI and Our Commitment to a Creator-First Future,” the company declared opposition to low-value AI content that could “devalue the contributions of legitimate content creators.”

Mediavine warned in the post:

“Without publishers, there is no open web. There is no content to train the models that power AI. There is no internet.”

The company says it’s using its platform to “advocate for publishers” and uphold quality standards in the face of AI’s disruptive potential.

Mediavine states:

“We’re also developing faster, automated tools to help us identify low-quality, mass-produced AI content across the web.”

Targeting ‘AI Clickbait Kingpin’ Tactics

While the Reddit user’s identity wasn’t disclosed, the incident has drawn connections to the tactics of Nebojša Vujinović Vujo, who was dubbed an “AI Clickbait Kingpin” in a recent Wired exposé.

According to Wired, Vujo acquired over 2,000 dormant domains and populated them with AI-generated, search-optimized content designed purely to capture ad revenue.

His strategies represent the low-quality, artificial content Mediavine has vowed to prohibit.

Potential Implications

Lost Revenue

Mediavine’s terminations highlight potential implications for publishers that rely on artificial intelligence to generate website content at scale.

Perhaps the most immediate and tangible implication is the risk of losing ad revenue.

For publishers that depend heavily on programmatic advertising or sponsored content deals as key revenue drivers, being blocked from major ad networks could devastate their business models.

Devalued Domains

Another potential impact is the devaluation of domains and websites built primarily on AI-generated content.

If this pattern of AI content overuse triggers account terminations from companies like Mediavine, it could drastically diminish the value proposition of scooping up these domains.

Damaged Reputations & Brands

Beyond the lost monetization opportunities, publishers leaning too heavily into automated AI content also risk permanent reputational damage to their brands.

Once a determining authority flags a website for AI overuse, it could impact how that site is perceived by readers, other industry partners, and search engines.

In Summary

AI has value as an assistive tool for publishers, but relying heavily on automated content creation poses significant risks.

These include monetization challenges, potential reputation damage, and increasing regulatory scrutiny. Mediavine’s strict policy illustrates the possible consequences for publishers.

It’s important to note that Mediavine’s move to terminate publisher accounts over AI content overuse represents an independent policy stance taken by the ad management firm itself.

The action doesn’t directly reflect the content policies or enforcement positions of Google, whose publishing partner program Mediavine is certified under.

We have reached out to Mediavine requesting a comment on this story. We’ll update this article with more information when it’s provided.


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Google’s Guidance About The Recent Ranking Update

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Google issues a statement about their recent algorithm update

Google’s Danny Sullivan explained the recent update, addressing site recoveries and cautioning against making radical changes to improve rankings. He also offered advice for publishes whose rankings didn’t improve after the last update.

Google’s Still Improving The Algorithm

Danny said that Google is still working on their ranking algorithm, indicating that more changes (for the positive) are likely on the way. The main idea he was getting across is that they’re still trying to fill the gaps in surfacing high quality content from independent sites. Which is good because big brand sites don’t necessarily have the best answers.

He wrote:

“…the work to connect people with “a range of high quality sites, including small or independent sites that are creating useful, original content” is not done with this latest update. We’re continuing to look at this area and how to improve further with future updates.”

A Message To Those Who Were Left Behind

There was a message to those publishers whose work failed to recover with the latest update, to let them know that Google is still working to surface more of the independent content and that there may be relief on the next go.

Danny advised:

“…if you’re feeling confused about what to do in terms of rankings…if you know you’re producing great content for your readers…If you know you’re producing it, keep doing that…it’s to us to keep working on our systems to better reward it.”

Google Cautions Against “Improving” Sites

Something really interesting that he mentioned was a caution against trying to improve rankings of something that’s already on page one in order to rank even higher. Tweaking a site to get from position six or whatever to something higher has always been a risky thing to do for many reasons I won’t elaborate on here. But Danny’s warning increases the pressure to not just think twice before trying to optimize a page for search engines but to think three times and then some more.

Danny cautioned that sites that make it to the top of the SERPs should consider that a win and to let it ride instead of making changes right now in order to improve their rankings. The reason for that caution is that the search results continue to change and the implication is that changing a site now may negatively impact the rankings in a newly updated search index.

He wrote:

“If you’re showing in the top results for queries, that’s generally a sign that we really view your content well. Sometimes people then wonder how to move up a place or two. Rankings can and do change naturally over time. We recommend against making radical changes to try and move up a spot or two”

How Google Handled Feedback

There was also some light shed on what Google did with all the feedback they received from publishers who lost rankings. Danny wrote that the feedback and site examples he received was summarized, with examples, and sent to the search engineers for review. They continue to use that feedback for the next round of improvements.

He explained:

“I went through it all, by hand, to ensure all the sites who submitted were indeed heard. You were, and you continue to be. …I summarized all that feedback, pulling out some of the compelling examples of where our systems could do a better job, especially in terms of rewarding open web creators. Our search engineers have reviewed it and continue to review it, along with other feedback we receive, to see how we can make search better for everyone, including creators.”

Feedback Itself Didn’t Lead To Recovery

Danny also pointed out that sites that recovered their rankings did not do so because of they submitted feedback to Google. Danny wasn’t specific about this point but it conforms with previous statements about Google’s algorithms that they implement fixes at scale. So instead of saying, “Hey let’s fix the rankings of this one site” it’s more about figuring out if the problem is symptomatic of something widescale and how to change things for everybody with the same problem.

Danny wrote:

“No one who submitted, by the way, got some type of recovery in Search because they submitted. Our systems don’t work that way.”

That feedback didn’t lead to recovery but was used as data shouldn’t be surprising. Even as far back as the 2004 Florida Update Matt Cutts collected feedback from people, including myself, and I didn’t see a recovery for a false positive until everyone else also got back their rankings.

Takeaways

Google’s work on their algorithm is ongoing:
Google is continuing to tune its algorithms to improve its ability to rank high quality content, especially from smaller publishers. Danny Sullivan emphasized that this is an ongoing process.

What content creators should focus on:
Danny’s statement encouraged publishers to focus on consistently creating high quality content and not to focus on optimizing for algorithms. Focusing on quality should be the priority.

What should publishers do if their high-quality content isn’t yet rewarded with better rankings?
Publishers who are certain of the quality of their content are encouraged to hold steady and keep it coming because Google’s algorithms are still being refined.

Read the post on LinkedIn.

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Plot Up To Five Metrics At Once

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Plot Up To Five Metrics At Once

Google has rolled out changes to Analytics, adding features to help you make more sense of your data.

The update brings several key improvements:

  • You can now compare up to five different metrics side by side.
  • A new tool automatically spots unusual trends in your data.
  • A more detailed report on transactions gives a closer look at revenue.
  • The acquisition reports now separate user and session data more clearly.
  • It’s easier to understand what each report does with new descriptions.

Here’s an overview of these new features, why they matter, and how they might help improve your data analysis and decision-making.

Plot Rows: Enhanced Data Visualization

The most prominent addition is the “Plot Rows” feature.

You can now visualize up to five rows of data simultaneously within your reports, allowing for quick comparisons and trend analysis.

This feature is accessible by selecting the desired rows and clicking the “Plot Rows” option.

Anomaly Detection: Spotting Unusual Patterns

Google Analytics has implemented an anomaly detection system to help you identify potential issues or opportunities.

This new tool automatically flags unusual data fluctuations, making it easier to spot unexpected traffic spikes, sudden drops, or other noteworthy trends.

Improved Report Navigation & Understanding

Google Analytics has added hover-over descriptions for report titles.

These brief explanations provide context and include links to more detailed information about each report’s purpose and metrics.

Key Event Marking In Events Report

The Events report allows you to mark significant events for easy reference.

This feature, accessed through a three-dot menu at the end of each event row, helps you prioritize and track important data points.

New Transactions Report For Revenue Insights

For ecommerce businesses, the new Transactions report offers granular insights into revenue streams.

This feature provides information about each transaction, utilizing the transaction_id parameter to give you a comprehensive view of sales data.

Scope Changes In Acquisition Reports

Google has refined its acquisition reports to offer more targeted metrics.

The User Acquisition report now includes user-related metrics such as Total Users, New Users, and Returning Users.

Meanwhile, the Traffic Acquisition report focuses on session-related metrics like Sessions, Engaged Sessions, and Sessions per Event.

What To Do Next

As you explore these new features, keep in mind:

  • Familiarize yourself with the new Plot Rows function to make the most of comparative data analysis.
  • Pay attention to the anomaly detection alerts, but always investigate the context behind flagged data points.
  • Take advantage of the more detailed Transactions report to understand your revenue patterns better.
  • Experiment with the refined acquisition reports to see which metrics are most valuable for your needs.

As with any new tool, there will likely be a learning curve as you incorporate these features into your workflow.


FAQ

What is the “Plot Rows” feature in Google Analytics?

The “Plot Rows” feature allows you to visualize up to five rows of data at the same time. This makes it easier to compare different metrics side by side within your reports, facilitating quick comparisons and trend analysis. To use this feature, select the desired rows and click the “Plot Rows” option.

How does the new anomaly detection system work in Google Analytics?

Google Analytics’ new anomaly detection system automatically flags unusual data patterns. This tool helps identify potential issues or opportunities by spotting unexpected traffic spikes, sudden drops, or other notable trends, making it easier for users to focus on significant data fluctuations.

What improvements have been made to the Transactions report in Google Analytics?

The enhanced Transactions report provides detailed insights into revenue for ecommerce businesses. It utilizes the transaction_id parameter to offer granular information about each transaction, helping businesses get a better understanding of their revenue streams.


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