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7 Best Payment Gateways of 2023

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7 Best Payment Gateways of 2023

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Best for Brick-and-Mortar Stores
Best for No Monthly Fees Best User-Friendly Design Best for International Transactions Best Customization
1676348681 936 7 Best Payment Gateways of 2023 1676348681 95 7 Best Payment Gateways of 2023 1676348681 695 7 Best Payment Gateways of 2023 1676348681 160 7 Best Payment Gateways of 2023 1676348681 437 7 Best Payment Gateways of 2023
Clover Helcim Paypal Adyen Stax
Company Highlight

Fast, easy setup and 24/7 support

No monthly fee and high customer ratings

Easy to use with hundreds of integrations

24/7 phone support and no monthly or setup fee

Highly praised support team, many customization options

Fees

2.3% plus 10 cents or 2.6% plus 10 cents for in-person transactions, depending on plan; 3.5% plus 10 cents for online transactions; Monthly fee ranges from $14.95 – $94.85; Hardware ranges from $49 – $1,799

Interchange plus 0.3% and 8 cents per in-person transaction (if $25,000>

2.99% plus 49 cents for standard credit cards and debit card payments; 3.49% plus 49 cents for digital payments; 2.29% plus 9 cents for cards present or QR payments; 2.89% plus 49 cents for online card payments; Monthly fee ranges from $0 – $30; Hardware starts at $249

Interchange plus 12 cents per transaction for Mastercard and Visa; 3.3% plus 22 cents for American Express; 12 cents plus 3% – 12% for other payment methods; Monthly fee: $0; Hardware cost is undisclosed

Interchange plus 8 – 15 cents; Monthly fee ranges from $99 – $199; Free terminal or mobile reader comes with all plans

Payment gateways are services that enable businesses to accept online payments. They act as intermediaries between the customer and the business, facilitating payments and protecting merchants and customers from fraud. Secure payment gateways are essential to the success of any business today.

Read on to learn more about our picks for the best payment gateways, how they work and how you can choose the one that’s right for your business.

Our Top Picks for the Best Payment Gateways

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Best Payment Gateways Review

  • Setup is fast and easy
  • 24/7 email and phone support
  • Wide variety of integrations
  • Pricing details are confusing and opaque
  • Not as cheap as other payment gateways

Why we chose it: Clover is one of the best payment gateways for small, brick-and-mortar businesses as it’s easy for non-technical people to use.

Clover’s features include reporting tools to track revenue, get aggregated sales across all your business locations, track total sales per employee, view end-of-day reports and analyze your busiest times. It also offers a rapid deposit option, which lets you access funds from your sales transactions within minutes (though this costs a 1% fee). Clover allows you to create physical and digital gift cards and accept payments via Apple Pay, Google Pay, Venmo and PayPal.

Clover’s pricing has four components: the upfront cost, monthly fees for hardware, transaction processing fees and a monthly fee to use Clover’s point-of-sale (POS) system. Clover combines these factors into three pricing tiers: Starter, Standard and Advanced.

These three tiers are set up differently for full-service dining restaurants, quick-service dining restaurants, retail stores, personal services, professional services and home and field services. On top of that, there are third-party sellers of Clover merchant services.

This is why Clover’s pricing is difficult to figure out. However, some business owners will appreciate the customization that Clover offers for different business types, as a spa will have different payment-related needs than an accountant, for example.

Clover offers over 300 integrations, including payroll software, meal delivery platforms, e-commerce platforms, accounting software and more. However, Clover doesn’t integrate with popular customer relationship management (CRM) providers like Zoho and Salesforce. It offers its own CRM features, but they may not be as comprehensive as dedicated CRM providers.

Clover has generally positive online reviews, with some mentions praising the system’s set up process and ease-of-use for in-person and cash sales. Frequent complaints include the number of fees Clover charges, poor customer service with no chat logs provided to customers and the company holding funds for lengthy periods.

  • No monthly fee
  • Transparent pricing with easy-to-understand fees
  • Funds available within two business days
  • Expensive for small or low-volume businesses
  • No chat support
  • Limited number of integrations compared to other payment gateways

Why we chose it: Like all payment gateways, Helcim has transaction fees, but unlike others, it doesn’t have a monthly fee. It also offers a unique bundle of features, such as a merchant account, a point-of-sale system, hosted payment pages, credit card processing and invoicing.

Helcim’s features include secure storage of customer and card information, inventory management and online payments. You’ll also get a virtual terminal to take credit card payments over the phone, online payment pages, and the ability to set up subscription plans and customized invoices.

Helcim’s point-of-sale software is included. The company’s card reader comes with a flat fee and no monthly fee, making it cheaper than other payment gateways.

Many businesses want to integrate payment gateways with their existing software, but Helcim offers far fewer integrations than other payment gateways. The company has built-in features like CRM, point-of-sale (POS) and e-commerce tools, but these may be limited for businesses that have more advanced or complex analytical needs. It does, however, integrate with QuickBooks and other e-commerce platforms.

Helcim has overall positive scores on several product review websites. Positive reviews frequently mention Helcim’s knowledgeable customer service team and being able to talk to a “real person.” A few negative reviews state that Helcim’s system can be clunky and slow.

  • Recognizable name
  • Easy to use
  • Hundreds of integrations
  • High fees, including high chargeback fee
  • Not for high-volume businesses
  • No offline payment processing

Why we chose it: PayPal is one of the best payment gateways for e-commerce because it’s easy to add to your website and, due to its name recognition, customers tend to trust it. In addition to its online features, PayPal can also be used to accept payments in person, including major credit cards and Venmo.

PayPal’s features include the ability to set up subscription plans, discounted transaction fees for nonprofits and payment processing in 200 countries and 100 currencies. It has no monthly fee, but its per-transaction fees are much higher than other payment gateways.

PayPal offers many integrations, including with Constant Contact, WooCommerce, Shopify, QuickBooks and Soho. However, its branding customization is more limited than other payment gateways — you can add your logo, but there’s not much else in terms of customization options. Therefore, the payment page will look like PayPal, not like your company’s.

Since Paypal is such a large company with several different business operations, online reviews vary. Positive reviews mention that PayPal is fast and easy to use, while complaints include poor customer service and high fees.

  • No monthly fee or setup fee
  • 24/7 phone support
  • Extensive knowledge base available on its site
  • Must give two months’ written notice to terminate contract
  • Minimum sales volume of $120
  • Not as easy to use for people without a technical background
  • No chat support

Why we chose it: Adyen’s features include payment processing for 30 currencies and multiple countries, making it a good choice for merchants who process international transactions.

Ayden offers the ability to create virtual and physical gift cards and allows merchants to add a donation option at checkout so that customers can support specific causes. Its platform also offers analytical insights such as the effectiveness of each payment method, which customers spend the most and your loyalty program’s performance.

Adyen offers over 100 integrations with third-parties such as BigCommerce, WooCommerce, Salesforce and Magento. However, it doesn’t have integrations for QuickBooks or Intuit, two of the most widespread accounting software programs.

Adyen has limited options for you to customize your checkout form. Thus, if you want a payment page that fits your branding, you’ll need technical knowledge — something that many small business owners may not have.

As for online reviews, many positive comments focus on Adyen’s support of payment processing around the world. Frequent complaints involve the platform being hard to use, with a complicated interface, difficulty getting credit card payments on business sites and poor technical support.

  • Customization tool lets you create branded invoices
  • Flat monthly fee is cost effective for high-volume businesses
  • Highly praised customer support
  • Not a good option for businesses doing under $5,000 in transactions per month
  • U.S.-based businesses only

Why we chose it: Stax’s comprehensive customization tools make tailor-made branding easier than other payment gateways. Stax’s custom branding lets you tailor invoices, receipts and website payments to your brand.

Stax also has many integrations, including popular business software programs like QuickBooks, Xero, Hubspot, MS Teams, Zoho, Slack, Calendly and Google Docs.

Unlike most other payment gateways, Stax charges a flat monthly fee instead of a percentage of each transaction (however, there are still flat per-transaction fees).

With Stax, you’ll get same-day access to your funds. You can also set up digital gift cards, schedule future and recurring payments, create payment links that you can send via email or text and take payments over the phone.

Looking at several different review websites, Stax is one of the highest-rated payment gateways in the industry. Positive reviews frequently mention Stax’s excellent customer service while negative reviews — although sparse — cited confusion over Stax’s pricing model.

  • 24/7 phone and chat support
  • Offers many integrations
  • Excellent anti-fraud and security tools available
  • Requires more programming knowledge than other payment gateways
  • Excludes “high-risk businesses,” which is open to Stripe’s interpretation
  • Takes 7 to 14 days to receive your first payout

Why we chose it: Stripe’s more than 660 integrations make it an extremely flexible payment gateway for businesses of all sizes, from startups to large corporations. Its software development kits and application programming interfaces make it highly programmable for businesses that want to incorporate Stripe into their mobile app or software.

Stripe’s features include low-cost, automated clearing house processing, the ability to process online payments in over 135 currencies, a customizable checkout process and fraud-detection and risk-management tools. This flexibility extends to its month-to-month contract terms, so you’re not locked into a lengthy contract. Stripe’s fees are comparable to other payment gateway providers.

Online reviews overwhelmingly praise Stripe’s customer service. It offers 24/7 chat, phone and email support, extensive API documentation and detailed FAQs. Stripe also provides three levels of additional support as add-ons, including a dedicated team for your account so you always talk to the same specialists, prioritized ticket routing for faster support and high-volume event management for peak transaction days.

Stripe offers a high degree of customization, including the ability to adapt your checkout process to your company’s branding and include information about your return and refund policies. Business owners can also customize invoice PDFs, hosted invoices and email receipts. Stripe’s numerous integrations allow you to build a customized ecosystem of integrated tools, from CRM platforms to POS systems, accounting software and more.

  • Transparent, simple pricing
  • Easy-to-use payment portal
  • Extensive features
  • Limited payment processing for non-U.S. countries
  • Can’t use on Windows desktop or tablet

Why we chose it: Square was one of the first payment gateways and has become known for its ease of use. Square has a massive user base and market share, making it a stable, trustworthy provider.

Square’s simple-to-use tools allow business owners to create a professional online presence without any programming or specialized tech skills. You can build a site for free using Square as the host (although a custom domain name has an extra fee), or take Square payments on sites created using other online store builders.

Square has one basic plan with no monthly fee, as well as several more complex plans with monthly fees. Every plan comes with live phone support and dispute management. Square’s standard POS software, which is available as a mobile app, is free if you use it on a device you own. You can also sign up for a monthly POS plan with more advanced features, such as getting alerts when inventory is running low.

Square offers a wide array of features for varying extra monthly fees. The features include payroll, invoices, email marketing, text message marketing, setting up an online store, POS selling, physical and digital gift cards, team scheduling and a loyalty rewards program. You can also create a Square checking account with no fees, no minimum balance and no credit check required.

Square’s website-building options include custom colors and fonts, but that’s about it. You also can’t alter the code in a Square website, so you can’t bring a developer in to spruce it up. There is customization for checkout, receipts and invoices but you can’t include your business address in an invoice.

Square offers many integrations, including QuickBooks, Groupon, Mailchimp and many others. It doesn’t, however, integrate with the most popular CRMs. Instead, Square offers its own CRM features like Customer Directory, Square Loyalty and Square Marketing.

Square’s online positive reviews praise its ease of use and robust business analytics. Complaints include poor customer service and the company putting money on hold for suspected fraud with little justification.

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Other payment gateways we considered

Vagaro

  • Easy to set up and use
  • Can keep useful customer records, including videos, photos, PDFs and customer service preferences
  • No free plan
  • Hardware is much more expensive than other payment gateways’ devices
  • Limited availability

Vagaro is a POS system that is easy to set up and offers solid booking, payroll, scheduling, marketing and HR tools. However, it didn’t make our list because it’s only available to beauty, wellness and fitness professionals.

Chase Payment Solutions

  • Cheaper-than-average flat-rate prices
  • Funds available on the next business day (if you have a Chase checking account)
  • Chase lets third parties resell its service, which can result in a markup
  • Not ideal for high-volume businesses with over $5 million in sales

Chase Payment Solutions offers a wide variety of features, including mobile payments with its mobile checkout app, credit card terminals, the ability to apply for a business line of credit and developer tools. However, it didn’t make our list because its standout feature — next-day access to funds — requires you to have a Chase checking account.

Payment Gateways Guide

What is a payment gateway?

Payment gateways are tools that merchants use to take payments from customers. While there is a lot of overlap, the best payment gateways aren’t necessarily the same as the best credit card processing companies because credit card processors execute the financial transaction, while payment gateways are web-based mediators to financial transactions.

An online payment gateway, which is cloud-based, allows merchants to receive online payments from their customers. A brick-and-mortar store’s payment gateway is a POS system or a card reader. For example, if you book a flight online through a website, that website will offer you several payment options. That website uses a payment gateway service that allows you to pay using the options it gives you (e.g., PayPal, credit card).

How do payment gateways work?

Before looking at how payment gateways work, it’s helpful to understand the key stakeholders involved in a payment-gateway transaction:

  • Merchant: The person or business that makes the sale
  • Cardholder: The customer purchasing the good or service
  • Issuing bank: The financial institution that holds the customer’s account. This could be a credit card account or a checking account linked to a debit card.
  • Acquiring bank: The financial institution that holds the merchant’s account
  • Card schemes: Payment networks that manage payment transactions, such as Visa, Mastercard or American Express

A payment gateway connects all of these stakeholders in the payment process.

  1. The cardholder initiates a purchase, such as clicking a “buy now” button on a business’s website.
  2. The payment gateway checks with the issuing bank to ensure that there are sufficient funds in the customer’s account or the transaction doesn’t exceed their credit limit.
  3. The payment gateway sends encrypted card information to the card schemes so they can process the transaction.
  4. The card schemes approve the transaction, and the payment gateway sends the information back to the merchant to finish the transaction.
  5. The payment gateway sends the information to the acquiring bank so the money can move from the issuing bank to the merchant’s account.

How to pick a payment gateway

When doing a comparison of payment gateways to find the best one for your business, you may want to ask yourself the following questions:

  • Is the payment gateway available in both your country and your customers’ countries?
  • Which payment methods does it accept, and are these the ones your customers use?
  • Does it offer an in-person point-of-sale (POS) system, if you need one?
  • Does it easily integrate with your existing software systems?
  • How much will it cost, given any add-ons your company will need and your sales volume?

When you’re looking for the best online payment gateways, it’s best to consider your specific needs. For example, the best payment gateways for a small business will vary based on factors like monthly sales volume and what your business sells.

Below are some of the key considerations you should make when choosing a payment gateway.

Look at how much you spend per month

When looking at a payment gateway, consider how much you’ll have to spend per month under its pricing scheme. Some payment processing gateways are most cost-effective for businesses that reach a certain threshold in their number of monthly transactions or their total monthly amount sold. Others have more favorable pricing for small businesses or startups.

Understand your target shopper’s spending habits

Understand how your target shopper typically pays. Depending on the payment gateway you choose, you might not offer the type of payment that a substantial portion of your clients use. For example, some of your customers might not use credit card payments and may prefer to make purchases via cryptocurrency or Venmo.

Make sure you pick the payment gateway that offers all the forms of payment your customers could use.

Determine where you’re selling most frequently

Are you selling most frequently online or in person? Do you need a system that can accept offline payments for times when you don’t have Wi-Fi? If you’re a brick-and-mortar business, you’ll want to make sure you consider only payment gateways that offer the best point-of-sale systems on the market.

Payment Gateway FAQ

Which payment gateways work with Payoneer?

Payoneer integrates with ecommerce platforms like Shoplazza, Ueeshop, WooCommerce, Magento and Shopline. You can also use it to transfer funds from certain payment gateways including Stripe and PayPal. However, Payoneer isn’t necessarily a payment gateway option because it doesn’t take a credit card number and doesn’t charge a purchase immediately. It’s more suitable for freelancers and sole proprietors who need to invoice clients for later payment.

Which payment gateways have OFAC restrictions?

The Office of Foreign Assets Control (OFAC), which is part of the U.S. Treasury Department, administers U.S. economic sanctions and embargoes, such as those on North Korea, Russia and Cuba. All U.S. persons (U.S. citizens and permanent resident aliens regardless of where they are located) must comply with OFAC regulations.
So if you’re a U.S. person, you won’t be able to find a payment gateway that doesn’t have OFAC restrictions — and even if you could, it would inherently be an untrustworthy service as it would be facilitating illegal activity.
If you’re not a U.S. person and need options for high-risk payment gateways (i.e., payment gateways that allow you to do business with people in U.S.-sanctioned countries), consider PaymentCloud, which specializes in high-risk businesses. Keep in mind that many payment gateways have payment prohibitions on OFAC countries, regardless of whether you’re a U.S. person.

How much do payment gateways charge?

Payment gateway charges vary widely, but typically you pay a fee equaling a percentage of each transaction total plus a flat fee. For example, a fee could be 2.6% plus 10 cents per transaction.
Some payment gateways charge interchange fees plus a percentage of the transaction and a per-transaction fee. Interchange fees are transaction fees that the merchant’s bank has to pay when a customer uses a credit or debit card. The fees go to the card issuer bank to cover its costs. Payment gateways do not set interchange fees, which can vary over time.

How We Chose the Best Payment Gateways

As part of our methodology for creating this list of the best payment gateways, we looked at:

  • Customer satisfaction reported on various review sites
  • Ease of use for people without technical or programming skills
  • Transparent, easy-to-understand pricing
  • Variety of integrations with other business software on offer
  • Ability to customize the customer experience to your business’ branding

Summary of Money’s Best Payment Gateways of 2023

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WP Engine sues WordPress co-creator Mullenweg and Automattic, alleging abuse of power

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Web hosting provider WP Engine has filed a lawsuit against Automattic, and WordPress co-founder Matt Mullenweg, accusing them of extortion and abuse of power. The lawsuit comes after nearly two weeks of tussling between Mullenweg, who is also CEO of Automattic, and WP Engine over trademark infringement and contributions to the open-source WordPress project.

WP Engine accused Automattic and Mullenweg of not keeping their promises to run WordPress open-source projects without any constraints and giving developers the freedom to build, run, modify and redistribute the software.

“Matt Mullenweg’s conduct over the last ten days has exposed significant conflicts of interest and governance issues that, if left unchecked, threaten to destroy that trust. WP Engine has no choice but to pursue these claims to protect its people, agency partners, customers, and the broader WordPress community,” the company said.

The case document, filed in a court in California, also accused Mullenweg of having a “long history of
obfuscating the true facts” about his control of WordPress Foundation and WordPress.org

The story so far

Mullenweg had criticized WP Engine for infringing WordPress and WooCommerce trademarks. He called them the “Cancer of WordPress” and also called out WP Engine’s private equity partner, Silver Lake, for not caring about the open-source community.

Later, WP Engine sent a cease-and-desist letter, asking Mullenweg and Automattic to withdraw these comments. Automattic then sent its own cease-and-desist, accusing WP Engine of infringing WordPress and WooCommerce trademarks.

Notably, Mullenweg banned WP Engine on September 25 from accessing WordPress.org resources, including plug-ins and themes, and preventing WP Engine customers from updating them. Two days later, Mullenweg provided a temporary reprieve and unblocked WP Engine until October 1.

On Wednesday, Automattic published a proposed seven-year term sheet that it had sent to WP Engine on September 20, asking the hosting company to pay 8% of its gross revenues per month as a royalty fee for using the WordPress and WooCommerce trademarks.

Alternatively, WP Engine was given the option to commit 8% by deploying employees to contribute to WordPress’s core features and functionalities, or a combination of both people hours and money.

WP Engine didn’t accept these terms, which included a probation on forking plugins and extensions from Automattic and WooCommerce.

You can contact this reporter at [email protected] or on Signal: @ivan.42

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How Open Source Collaboration Enhances Studio – WordPress.com News

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Using WordPress Components and Tailwind CSS in our Local Development App  – WordPress.com News

It’s now time for Part 3 of our “Building Studio in Public” series! In today’s post, we’ll explore how the Studio app connects with other open source projects, with a focus on its key relationship with WordPress Playground. We’ll also dive into the benefits and challenges of this symbiotic relationship, showing how both projects mutually benefit from improvements and bug fixes.

If you’re following the series, be sure to check out past posts:

As a reminder, Studio is our free and open source local WordPress development app.

How Studio connects to other open source projects

Studio relies on various open source projects, with the primary one being WordPress Playground which provides a local WordPress server, handling everything from running PHP code to serving static files and managing a database. This allows developers to test WordPress sites, plugins, and themes in a local, sandboxed environment.

WordPress Playground utilizes Emscripten to compile the PHP interpreter to WebAssembly, enabling PHP to run in the browser and other platforms—a significant leap for WordPress development.

By way of WordPress Playground, Studio also makes use of other open source tools like the SQLite integration plugin.

Studio itself is open source, which means the codebase is available for review, contribution, and forking by the community. This openness fosters collaboration, encourages innovation, and enables rapid identification and resolution of issues.

Because of the open source nature of Studio and the projects it uses like WordPress Playground, we are not blocked by missing or undesired behavior of our libraries but can instead help uncover issues or opportunities for enhancement in these projects and contribute the necessary fixes and improvements. Instead of building workarounds, we can directly enhance Studio’s performance and capabilities by submitting fixes to the actual problems. 

This creates a virtuous cycle of improvement, showcasing how open source collaboration drives innovation and helps solve complex challenges.

Challenges we discovered working with WordPress Playground

WordPress Playground is powerful, but since it makes WordPress run in an unusual environment–the browser instead of a server–some things work differently than developers expect. While using it to power Studio allows us to achieve all the good things, like a fast setup, we also had to overcome some challenges:

  1. Cross-platform compatibility: Ensuring that WordPress Playground runs smoothly on different operating systems (Windows, macOS, Linux) and across browsers requires extensive testing and fine-tuning.
  2. Performance: Managing multiple resources (PHP interpreter, WordPress site, database, and file system) while running multiple sites in Studio can strain performance. You can learn more about how we maintain high performance in Studio here.
  1. Plugin and theme compatibility: Although WordPress Playground creates a full environment for running sites, some plugins and themes rely on extensions that are not included in WordPress Playground by default. Adjustments are often necessary to accommodate support for the different plugins and themes.
  2. Database handling: WordPress Playground uses an SQLite database instead of MySQL, fundamentally altering how WordPress operates. This shift requires adaptations for database queries and compatibility with plugins and themes.

These complexities sometimes lead to incompatibilities, bugs, or performance issues. However, we believe the benefits of WordPress Playground far outweigh the challenges, and we are committed to addressing them by contributing to the Playground project. Thus not only Studio works better, but everyone who uses Playground has a better experience.

In turn, Studio also benefits from contributions from other Playground users.

Our recent contributions to WordPress Playground and other open source projects

As part of our contributions to the Studio app, we recently focused on improving the compatibility of plugins, themes, and workflows in sites. The following are some of the fixes we made that contributed to the projects.

MySQL database compatibility

With a pull request, we helped improve the compatibility of sites connecting to MySQL databases, making Studio more flexible in handling various site configurations and expanding its capability to support more diverse WordPress setups.

Symlink support

We submitted two contributions (PR 1, PR 2) to add crucial support for handling symlinks in sites, greatly improving file system compatibility and flexibility. This enhancement significantly improves the development workflow, enabling developers to maintain cleaner project structures and more efficiently manage their themes and plugins across multiple projects. It also facilitates easier version control and collaboration by allowing links to external repositories without duplicating files.

Windows media upload fix

A fix resolved critical issues with uploading media on sites when using the Windows version of the Studio app, ensuring a smoother experience for Windows users. This contribution addressed a significant functionality gap, ensuring that Studio provides a consistent and reliable media management experience across all supported operating systems.

WordPress core and extension upgrades

Another contribution fixed the process of upgrading versions of WordPress, plugins, and themes. This improvement streamlined the update process within Studio, allowing developers to maintain their WordPress installations and associated extensions easily.

WooCommerce compatibility

This pull request significantly improved compatibility with the WooCommerce plugin, expanding Studio’s utility for e-commerce development. This contribution addressed specific database queries and operations that were incompatible with the SQLite database used in sites created with Studio. The SQLite integration plugin involves different complexities to allow seamless integration with the WordPress ecosystem, and this contribution addresses one of the main pain points of using WooCommerce in local WordPress environments.

cURL extension compatibility

We contributed the ability to enable the cURL extension on PHP used with Playground which turned out to be a requirement by a significant number of plugins for external API calls or remote data fetching. This broadens the range of plugins that can be used effectively within Studio and WordPress Playground.

File creation compatibility

A fix improved compatibility with plugins that create files using umask to set file permissions, enhancing the file system operations. This was crucial for plugins that generate caches, create custom CSS or JavaScript files, or manage uploads in non-standard ways. By resolving these file operation issues, we ensured that a broader range of plugins could function correctly within Studio, providing a more accurate representation of how sites would behave in a production environment.

All the above examples demonstrate how collaborative contributions help Studio evolve, making it more compatible with the vast array of plugins and themes in the WordPress ecosystem.

a cursor clicking a blue Add demo site button under the Share tab on Studio by WordPress.com

How to contribute

If this post has inspired you to contribute to open source projects (we’re big fans), here’s how you can get involved with some of our favorite open source projects:

Together we can build incredible tools for the community! 🙂

Ready to build?

If this information has piqued your interest, or if you’re developing WordPress sites, start leveraging the power of Studio today. It’s free, it’s open source, and it seamlessly integrates into your development workflow.

After downloading Studio, connect it to your WordPress.com account (free or paid) to unlock features like Demo Sites.


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WordPress biz Automattic details WP Engine deal demands • The Register

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WordPress biz Automattic details WP Engine deal demands • The Register

Updated WordPress developer Automattic on Wednesday published details of its efforts to pressure rival WP Engine to sign a trademark license agreement costing millions of dollars.

As well as contributing to and steering the direction of the open source web publishing system WordPress – used by millions and millions of websites – Automattic also provides commercial hosting of WordPress-based blogs. WP Engine, meanwhile, also sells WordPress hosting, and the pair have been beefing.

Automattic, annoyed at WP Engine using “WP Engine” as a name to do boffo business, likened WP Engine to cancer, and wanted the biz to pay millions of dollars in trademark usage fees to, in Automattic’s mind, support the development of WordPress. WP Engine says it shouldn’t have to cough up.

Now, pulling back the curtain further on that drama, Automattic has made public a term sheet, which appears to date back to February 2023, that it was trying to get WP Engine to sign that would make the latter pay “a royalty fee” to fund work on the open source WordPress software that both organizations rely on.

The proposed seven-year Trademark License Agreement [PDF] calls for WP Engine to pay eight percent of its gross revenue on a monthly basis to Automattic, or in the form of WordPress software development time contributed by salaried employees, or a combination of the two options.

It also includes a ban on forking software from Automattic, its WooCommerce subsidiary, or its affiliate’s software (eg, plugins and extensions) “in a manner that disrupts any partnership between Automattic and its commercial partners.”

As an example, the term sheet specifically forbids “changing attribution codes included in any software by Automattic.” Attribution codes are metadata in online transactions that let e-commerce merchants understand the effectiveness of marketing campaigns on product orders. Automattic did not provide any details about whether WP Engine is currently doing this.

WordPress software is subject to the GPL-v2 license. WooCommerce is also “fully open source.”

Both outfits last week issued dueling cease and desist letters, with Automattic accusing [PDF] WP Engine was violating its trademarks, while WP Engine claiming [PDF] Automattic CEO Matthew Mullenweg was demanding payment and making false, disparaging statements that interfered with its business.

Mullenweg contends that WP Engine, backed by venture capital firm Silver Lake, is profiting from WordPress software without giving back to the project. And based on those claims, Automattic’s WordPress.org last week cut off WP Engine’s access to its servers, thereby preventing WP Engine customers with WordPress websites from updating their themes and extensions.

On Friday, in the wake of community criticism, Mullenweg – through WordPress.org – announced a three-day reprieve for WP Engine until October 1, 2024, so his rival could stand up its own software update service.

WP Engine did not immediately respond to a request for comment, though the company’s status page indicates they’ve deployed an alternative update server.

What complicates the debate is that Matthew Mullenweg, CEO of Automattic and co-creator of WordPress, is also a director of the non-profit WordPress Foundation, which chiefly oversees the open source project.

Mullenweg also owns WordPress.org personally, which is not the same as the WordPress Foundation. The fact that the term sheet says WordPress.org would direct the work of WP Engine employees if the time-donation payment option were chosen makes it unclear who or what entity would be the actual beneficiary of said work.

And his dual role has led critics to argue that Mullenweg should step down from the foundation due to concerns about conflict of interest. It has also led a petition on the website unprotected.org asking the America’s consumer watchdog the FTC to investigate Automattic’s business practices.

“It has become common for individuals to establish non-profits to develop open-source software (OSS) using unpaid labor and public contributions,” the petition states. “However, they may then leverage their for-profit entity to monopolize and privatize the gains, creating a market imbalance.”

The FTC declined to comment.

In an email, Bruce Perens, one of the founders of the open source movement who drafted the original Open Source Definition, told The Register, “Let’s be clear about WP Engine: It’s built on WordPress. There would be no business without WordPress. And it’s a large business with big revenue, operated as if it’s funded by private equity.

WP Engine … has to increase returns to the investors. What do they do? Cut any voluntary expense, which includes returning any value to the creators of WordPress

“Private equity always demands big returns, regardless of the harm they do to the business. One of my customers has been completely destroyed by them – they are still operating but on such thin resources that they can’t dedicate the time of one engineer to work with me on an open source compliance review, even if I do it for free.

“So, WP Engine is in that situation, and has to increase returns to the investors. What do they do? Cut any voluntary expense, which includes returning any value to the creators of WordPress. I’m told that WordPress asked for eight percent of revenue, which sounds fair to me considering that it’s the basis of WP Engine’s business.

“But because it’s an open source project, WordPress can ask but can’t demand that money, so they have to turn to hostile enforcement of their trademark and denying access to their updates.”

Perens said the situation exemplifies how open source is broken, with some 60 percent of developers being unfunded.

As you know, I’ve been working on the Post-Open project, which would make it possible for the developer to demand revenue not only from companies like WP Engine but from their deep-pocketed users,” he said.

“As more problems like the WordPress dispute come up, I think people will understand that being able to demand a fair return on their work is essential to continuing the partnership between developers and users fairly, without this sort of dispute.”

The Register asked Automattic to elaborate on its concerns about attribution codes, whether WordPress.org has resumed blocking WP Engine, whether Automattic has made a monetary demand to any other WordPress hosting firm, and whether Mullenweg’s dual roles as CEO of Automattic and director of the WordPress Foundation represent a conflict of interest.

We’ll update this story if we hear back. ®

Updated to add at 0145 UTC, October 3

On Wednesday, WP Engine filed a federal lawsuit [PDF] against Mullenweg and Automattic.

In a statement to The Register, a WP Engine spokesperson summarized the suit’s allegations, thus:

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