SEO
10 Of The Best Social Media Marketing Strategies For Hotels
There once was a time when searching for a hotel would begin by browsing the internet, clicking through comparison websites, or maybe even seeking recommendations from print or television adverts.
Not anymore.
Plenty of customers nowadays look to social media when it comes to picking a place to stay.
Whether customers are seeking suggestions from trusted influencers, following travel accounts that share wanderlust-inducing content, or just looking for a brand name they’ve seen before – platforms like Instagram, YouTube, Facebook, and even Pinterest are popular sources of inspiration.
Establishing a presence on social media is crucial for hotels that want to remain relevant and attract younger customer demographics, especially those in locations where competition is fierce.
A hotel’s online presence is a significant part of what makes it a desirable place to stay, so developing an effective social media strategy should be a priority for brands that want to grow their customer base and gain recognition in the industry.
Whether you’re just starting out with social media marketing or looking for new ways to expand your approach, here are the ten best ideas to include in your strategy.
1. Show Your Face(s)
One of the biggest benefits of social media is that it allows you to show a much more personal side of your brand. It’s even more impactful if you put a face, or multiple faces, to the name of your hotel.
Instead of a very business-oriented online presence, showing real people in your photos and videos will help your followers to develop what feels like a human connection, strengthening their relationship with your brand.
Featuring content with your employees speaking directly to the audience (or the camera) will enhance the effect and provide engaging content to watch.
By featuring employees on your social media channels, your hotel instantly appears more “human.”
Potential customers get an idea of who they will be interacting with and the hotel’s atmosphere if they visit, which can help to plant the idea of making a booking more firmly in their mind by allowing them to imagine a stay.
2. Utilize Short Form Video
Social media users have short attention spans.
Given the vast amount of content available – from all kinds of brands – your hotel needs to ensure that what you’re sharing gets noticed.
Short-form video is perhaps the most popular content format at the moment, particularly with the rise of social media platforms like TikTok.
You can create and share videos on Instagram as “Reels” as well, or even put short clips on Facebook, your website, or in email marketing material to reach a wider audience with this incredibly engaging content.
You can do a lot with short-form video, from hopping on viral trends to conducting mico interviews with staff and customers.
This format works particularly well if you’re hoping to inspire potential customers to visit your hotel or the destination where you’re based. Creating short montages with music that captures a mood or an experience can tap into your audience’s desire to travel or book a night away.
3. Partner With Influencers
Influencer marketing is a fantastic approach for hotels looking to improve their social media marketing strategy.
Not only can it help generate new content, but it also widens your reach to potential new customers and can help improve your brand image by association.
Hotels have many options to choose from when developing an influencer marketing strategy.
For example, you could:
- Offer paid trips to travel or lifestyle influencers and encourage them to share their experiences with their followers.
- Offer the hotel as a venue for an influencer’s event. That way, it can appear in their content and event guests’ content.
- Develop a partnership where an influencer shares several pieces of content directly promoting your hotel and the experience on offer.
- Set up a loyalty program with influencers offering discounted stays when they promote your hotel or create an exclusive discount for their followers.
- Work with an influencer to create and star in an advertising campaign.
While choosing a travel influencer to work with is the most straightforward option, don’t allow your industry to limit you.
Think about your hotel’s target audience, and then find influencers whose followers overlap with this demographic and consider creative ways in which you can work together.
4. Offer Exclusivity
Sharing consistent content across all channels is important on social media, but so is offering something exclusive on every platform.
That way, your followers are encouraged to engage with your hotel’s profiles on different platforms, which boosts engagement and helps to establish your brand reputation.
Exclusivity on social media looks like sharing unique content and offering your followers insight that they won’t get on any other social media platform, which might involve:
- Running competitions.
- Giving sneak peeks into new rooms or facilities.
- Offering discounts.
- Letting followers get involved in designing or picking features of new services.
Not only will you encourage engagement across all of your accounts, but this also creates a greater sense of an “exclusive community” among your followers, which helps to strengthen customer loyalty.
5. Consider Seasonality
Seasonality is something that all hotels tend to consider when it comes to sales, but it’s also definitely something you should factor into your social media strategy.
You’ll likely have different goals based on whether it’s the high or low season for your hotel, so firstly, make sure that the social posts you’re sharing align with these goals and seek to capitalize on peak season interest.
On the flip side, you should also tailor your social content to retain followers or boost engagement at quieter times of the year by offering promotions or spotlighting different experiences to encourage bookings.
Seasonality also refers to the different holidays or annual events that take place throughout the year, which you can also theme your social media content around.
Content themed around holidays or events is more likely to get shared during the celebration and has more potential to go viral, making it a great way to boost your posts’ reach.
6. Be Swift With Replies
Whether you’re active on Facebook, Instagram, Twitter, or even LinkedIn, quickly replying to comments or mentions is very important.
Things move fast in the digital world, and most social media users expect instant gratification or responses.
Replying or interacting with comments on social media might seem tedious, but it benefits your brand in several ways.
First, it helps your audience to feel heard and acknowledged.
Whether you’re handling a complaint or simply offering thanks for a review, replying to your customers will help develop relationships, make your customer service feel more personal, and encourage more reviews.
Replying and engaging in conversations with your followers also improves your brand image in the eyes of other followers that are simply watching these interactions.
If your hotel becomes known as a business that cares about and listens to its customers, you’ll gain a positive reputation and again encourage more interaction. That helps improve your content’s performance on social media.
Finally, being quick to respond to comments or mentions of your brand online helps control the response it gets.
In positive cases, this might mean sharing and making the most of a glowing review from a customer or influencer to boost its reach, but in negative contexts, it also means swiftly solving customer problems and preventing any complaints from blowing up and damaging your reputation.
7. Take Action From Comments
Leading on from that last point, make sure you incorporate a feedback loop into your social media strategy.
Recognizing and responding to feedback is one thing, but taking action is another.
Platforms like Facebook and Instagram give your customers a direct way of letting you know what they think about your hotel and the services you provide, offering an incredibly straightforward process for you to identify what your brand needs to improve.
If you want to grow your following and maintain a positive brand image, you should take action based on what your followers are telling you they want to see.
For example, you might share a behind-the-scenes tour of an area of your hotel, which generates lots of interest and gets plenty of comments sharing approval.
As well as sharing this successful post across your channels, consider making a series of similar pieces of content to capitalize on the interest it generated.
Alternatively, perhaps you’ve received multiple reviews or comments stating that your booking system is complicated or that contacting customer services is unnecessarily difficult.
Instead of just resolving these problems on a case-by-case basis, learn from your followers and change the systems causing issues.
In cases where customer comments have prompted action, it can be useful to publicly announce your changes as a result of feedback, as this demonstrates that you listen to your followers and are committed to improving their experience.
8. Learn From Top-Performing Content
Speaking of taking action, you can also adapt and hone your social media strategy based on which of your posts are most successful.
Analyzing engagement and popularity is the best way to identify what your followers want when it comes to content, looking at metrics such as:
- Likes.
- Shares.
- Comments.
- Engagement in the first few hours of posting.
- Reactions of followers in the comments or replies.
Once you’ve identified successful social media content, pull out specific components that may have contributed to this, such as topic, format, length, or tone.
Then, replicate these components across other content in different combinations to get an even clearer idea of what is helping it perform better and develop an approach to social media posts with a high chance of success every time.
9. Invest In Paid Ads On Facebook And Instagram
When creating creative and dynamic social media content, Facebook may not be the obvious choice. Still, it is one of the best channels to invest in if you want to use paid advertising as part of your hotel’s social media marketing strategy.
Paid Facebook ads get your hotel marketing material in front of users that aren’t engaging with your content but belong to a demographic that is part of your target audience.
It’s a great way to grow your following and improve brand recognition, and can also be a fantastic method of increasing conversions if you decide to use retargeting as part of your approach.
Since the same company owns Facebook and Instagram, you can also use the same marketing tools to create paid ads on Instagram.
The audiences you’re targeting and the style of ads you create will likely be different, but Instagram is another great platform to invest in if you want to increase visibility and drive more traffic to your hotel’s website.
This approach to social media marketing can be expensive if not properly monitored, so consider starting with a small budget and testing different strategies until you find one that brings repeated results.
Facebook is a great platform to do this on because it gives you a lot of data on how well your ads are performing, which helps you to drill down into what needs tweaking and what is working well about each approach.
10. Encourage Trip Advisor Reviews
While it might not seem like a typical social media channel, TripAdvisor is a platform with a vast community of followers that can significantly influence your hotel’s image.
As a hotel, you can claim your listing on the website and then update the details to ensure that you have a profile that aligns with your brand image and looks appealing to users browsing the site.
You can also get analytics for your hotel based on TripAdvisor data, which is very useful if you’re using the site as a key part of your marketing strategy.
Another benefit of being active on TripAdvisor is that it allows you to engage with and respond to the reviews that customers leave.
I’ve already spoken above about the benefits that engaging with comments can bring to your image. That idea is particularly relevant on TripAdvisor, where potential customers will be reading reviews and seeing how your brand responds to feedback and praise.
Final Thoughts
Social media marketing in the travel industry used to mean posting on one or two different platforms. Now, it’s a huge aspect of almost every hotel’s advertising strategy.
The key to success is definitely using multiple channels to share content and start conversations, but also choosing these channels carefully based on your target audience, the kind of content they enjoy, and the resources you have available.
Providing relevant and valuable content to potential customers will prevent you from wasting time on approaches that won’t have an impact, and maximize efficiency as you develop a successful strategy.
More resources:
Featured Image: ASTA Concept/Shutterstock
SEO
Stop Overcomplicating Things. Entity SEO is Just SEO
“Entity SEO”.
Sounds scary, doesn’t it? Not only does the word “entity” sound foreign, it feels like yet another thing to add to your never-ending SEO to-do list. You’re barely afloat when it comes to SEO, but ohgawd here comes one more new thing to dedicate your scarce resources.
I have good news for you though: You don’t have to do entity SEO.
Why? Because you’re probably already doing it.
Let’s start from the beginning.
In 2012, Google announced the Knowledge Graph. The Knowledge Graph is a knowledge base of entities and the relationships between them.
An entity is any object or concept that can be distinctly identified. This includes tangibles like people, places, and organizations, and intangibles like colors, concepts, and feelings.
For example, the footballer Federico Chiesa is an entity:
So is the famous British-Indian restaurant Dishoom:
Entities are connected by edges, which describe the relationships between them.
Introducing the Knowledge Graph helped improve Google’s search results because:
- Google could better understand search intent — People search for the same thing but describe it in different ways. Google can now understand this and serve the same results.
- It reduced reliance on keyword matching — Matching the number of keywords on a page doesn’t guarantee relevance; also it prevents crafty SEOs from keyword stuffing.
- It reduced Google’s computational load — The Internet is virtually infinite and Google simply cannot understand the meaning of every word, paragraph, webpage, and website. Entities provide a structure where Google can improve understanding while minimizing load.
For example, even though we didn’t mention the actor’s name, Google can understand we’re looking for Harrison Ford and therefore shows his filmography:
That’s because Hans Solo and Harrison Ford are closely connected entities in the Knowledge Graph. Google shows Knowledge Graph data in SERP features like Knowledge Panels and Knowledge Cards.
With this knowledge, we can then define entity SEO as optimizing your website or webpages for such entities.
If Google has moved to entity-oriented search, then entity SEO is just SEO. As my colleague Patrick Stox says, “The entity identification part is more on Google’s end than on our end.”
I mean, if you look at the ‘entity SEO’ tactics you find in blog posts, you’ll discover that they’re mostly just SEO tactics:
- Earn a Wikipedia page
- Create a Google Business Profile
- Add internal links
- Create all digital assets Google is representing on the page (e.g., videos, images, Twitter)
- Develop topical authority
- Include semantically related words on a page
- Add schema markup
Let’s be honest. If you’re serious about SEO and are investing in it, then it’s likely you’re already doing most of the above.
Regardless of entities, wouldn’t you want a Wikipedia page? After all, it confers benefits beyond “entity SEO”. Brand recognition, backlinks from one of the world’s most authoritative sites (albeit nofollow)—any company would want that.
If you’re a local business, you’ve probably created a Google Business Profile. Adding internal links is just SEO 101.
And billions of blistering barnacles, creating all digital assets Google wants to see, like images and videos, is practically marketing 101. If you’re a Korean recipe site and want to be associated with the kimchi jjigae entity, wouldn’t you already know you need to make a video and have photos of the cooking process?
When I started my breakdance site years ago, I knew nothing about SEO and content marketing but I still knew I needed to make YouTube videos. Because guess what? It’s hard to learn breakdancing from words. I don’t think I needed an entity SEO to tell me that.
Topical authority is an SEO concept where a website aims to become the go-to authority on one or more topics. Call me crazy, but it feels like blogging 101. Read most guides on how to start a blog and I’m sure you’ll find a subheading called “niche down”. And once you niche down, it’s inevitable you’ll create content surrounding that one topic.
If I start a breakdance site, what are the chances I’ll write about contemporary dance or pop art? Pretty low.
In fact, topical authority is similar to the Wiki Strategy, which Nat Eliason wrote about in 2017. There wasn’t a single mention of entities. It was just the right way to make content for the Internet.
I think the biggest problem here isn’t entities versus keywords or that topical authority is a brand-new strategy. It’s simply that many SEOs are driven by short-sightedness or the wrong incentives.
You can target a whole bunch of unrelated keywords that have high search volume, gain incredible amounts of search traffic, and brag about how successful you are as an SEO.
Some of the pages sending HubSpot the most search traffic has barely anything to do with their core product. A page on how to type the shrug emoji? The most famous quotes?
This is not to single out HubSpot—I’m sure they have their reasons, as explored by Ryan here—but to illustrate that many companies do the exact same thing. And when Google stops rewarding this behavior, all of a sudden companies realise they do need to write about their core competencies. They need to “build topical authority”.
I don’t want to throw the baby out with the bathwater because I do see value in the last two ‘entity SEO tactics’. But again, if you’re doing something similar to the Wiki Strategy for your site, chances are you would have naturally included entities or semantically relevant words without thinking too much about it. It’s difficult to create content about kimchi jjigae without mentioning kimchi, pork, or gochujang.
However, to prevent the curse of knowledge or simply to avoid blindspots, checking for important subtopics you might have missed is useful. At Ahrefs, we run a page-level content gap analysis and look out for subtopics:
For example, if we ran a content gap analysis on “inbound marketing” for the top three ranking pages, we see that we might need to include these subtopics:
- What is inbound marketing
- Inbound marketing strategy
- Inbound marketing examples
- Inbound marketing tools
Finally, adding schema markup makes the most sense because it’s how Google recognizes entities and better understands the content of web pages. But if it’s just one new tactic—which I believe is already part of ‘standard’ SEO and you might already be doing it—then there’s no need to create a category to define the “new era” (voice SEO, where art thou?)
Final thoughts
Two years ago, someone on Reddit asked for an SEO workflow that utilized super advanced SEO methodologies:
The top answer: None of the above.
When our Chief Marketing Officer Tim Soulo tweeted about this Reddit thread, he got similar replies too:
And even though I don’t know him, this is a person after my own heart:
You don’t have to worry about entity SEO. If you have passion for a topic and are creating high-quality content that fulfills what people are looking for, then you’re likely already doing “entity SEO”.
Just follow this meme: Make stuff people like.
SEO
Assigning The Right Conversion Values To Make Value-Based Bidding Work For Lead Gen
Last week, we tackled setting your data strategy for value-based bidding.
The next key is to assign the right values for the conversion actions that are important to your business.
We know this step is often seen as trickier for lead gen-focused businesses than, say, ecommerce businesses.
How much is a whitepaper download, newsletter signup, or online quote request worth to your business? While you may not have exact figures, that’s OK. What you do know is they aren’t all valued equally.
Check out the quick 2-minute video in our series below, and then keep reading as we dive deeper into assigning conversion values to optimize your value-based bidding strategy.
Understanding Conversion Values
First, let’s get on the same page about what “conversion value” means.
A conversion refers to a desired action taken by a user, such as filling out a lead form, making a purchase, or signing up for a newsletter.
Conversion value is simply a numerical representation of how much each of these conversions is worth to your business.
Estimating The Value Of Each Conversion
Ideally, you’d have a precise understanding of how much revenue each conversion generates.
However, we understand that this is not always feasible.
In such cases, it’s perfectly acceptable to use “proxy values” – estimations that align with your business priorities.
The important thing is to ensure that these proxy values reflect the relative importance of different conversions to your business.
For example, a whitepaper download may indicate less “value” than a product demo registration based on what you understand about your past customer acquisition efforts.
Establishing Proxy Values
Let’s explore some scenarios to illustrate how you might establish proxy values.
Take the event florist example mentioned in the video. You’ve seen that clients who provide larger guest counts or budgets in their online quote requests tend to result in more lucrative events.
Knowing this, you can assign higher proxy values to these leads compared to those with smaller guest counts or budgets.
Similarly, if you’re an auto insurance advertiser, you might leverage your existing lead scoring system as a basis for proxy values. Leads with higher scores, indicating a greater likelihood of a sale, would naturally be assigned higher values.
You don’t need to have exact value figures to make value-based bidding effective. Work with your sales and finance teams to help identify the key factors that influence lead quality and value.
This will help you understand which conversion actions indicate a higher likelihood of becoming a customer – and even which actions indicate the likelihood of becoming a higher-value customer for your business.
Sharing Conversion Values With Google Ads
Once you’ve determined the proxy values for your conversion actions, you’ll need to share that information with Google Ads. This enables the system to prioritize actions that drive the most value for your business.
To do this, go to the Summary tab on the Conversions page (under the Goals icon) in your account. From there, you can edit your conversion actions settings to input the value for each. More here.
As I noted in the last episode, strive for daily uploads of your conversion data, if possible, to ensure Google Ads has the most up-to-date information by connecting your sources via Google Ads Data Manager or the Google Ads API.
Fine-Tuning With Conversion Value Rules
To add another layer of precision, you can utilize conversion value rules.
Conversion value rules allow you to adjust the value assigned to a conversion based on specific attributes or conditions that aren’t already indicated in your account. For example, you may have different margins for different types of customers.
Instead of every lead form submission having the same static value you’ve assigned, you can tell Google Ads which leads are more valuable to your business based on three factors:
- Location: You might adjust conversion values based on the geographical location of the user. For example, if users in a particular region tend to convert at a higher rate or generate more revenue.
- Audience: You can tailor conversion values based on specific audience segments, such as first-party data or Google audience lists.
- Device: Consider adjusting conversion values based on the device the user is using. Perhaps users on mobile devices convert at a higher rate – you could increase their conversion value to reflect that.
When implementing these rules, your value-based bidding strategies (maximize conversion value with an optional target ROAS) will take them into account and optimize accordingly.
Conversion value rules can be set at the account or campaign levels. They are supported in Search, Shopping, Display, and Performance Max campaigns.
Google Ads will prioritize showing your ads to users predicted to be more likely to generate those leads you value more.
Conversion Value Rules And Reporting
These rules also impact how you report conversion value in your account.
For example, you may value a lead at $5, but know that these leads from Californian users are typically worth twice as much. With conversion value rules, you could specify this, and Google Ads would multiply values for users from California by two and report that accordingly in the conversion volume column in your account.
Additionally, you can segment your conversion value rules in Campaigns reporting to see the impact by selecting Conversions, then Value rule adjustment.
There are three segment options:
- Original value (rule applied): Total original value of conversions, which then had a value rule applied.
- Original value (no rule applied): Total recorded value of conversions that did not have a value rule applied.
- Audience, Location, Device, or No Condition: The net adjustment when value rules were applied.
You can add the conversion value rules column to your reporting as well. These columns are called “All value adjustment” and “Value adjustment.”
Also note that reporting for conversion value rules applies to all conversions, not just the ones in the ‘conversions’ column.
Conversion Value Rule Considerations
You can also create more complex rules by combining conditions.
For example, if you observe that users from Texas who have also subscribed to your newsletter are exceptionally valuable, you could create a rule that increases their conversion value even further.
When using conversion value rules, keep in mind:
- Start Simple: Begin by implementing a few basic conversion value rules based on your most critical lead attributes.
- Additive Nature of Rules: Conversion value rules are additive. If multiple rules apply to the same user, their effects will be combined.
- Impact on Reporting: The same adjusted value that’s determined at bidding time is also used for reporting.
- Regular Review for Adjustment: As your business evolves and you gather more data, revisit your conversion values and rules to ensure they remain aligned with your goals.
Putting The Pieces Together
Assigning the right values to your conversions is a crucial step in maximizing the effectiveness of your value-based bidding strategies.
By providing Google Ads with accurate and nuanced conversion data, you empower the system to make smarter decisions, optimize your bids, and ultimately drive more valuable outcomes for your business.
Up next, we’ll talk about determining which bid strategy is right for you. Stay tuned!
More resources:
Featured Image: BestForBest/Shutterstock
SEO
Expert Embedding Techniques for SEO Success
AI Overviews are here, and they’re making a big impact in the world of SEO. Are you up to speed on how to maximize their impact?
Watch on-demand as we dive into the fascinating world of Google AI Overviews and their functionality, exploring the concept of embeddings and demystifying the complex processes behind them.
We covered which measures play a crucial role in how Google AI assesses the relevance of different pieces of content, helping to rank and select the most pertinent information for AI-generated responses.
You’ll see:
- An understanding of the technical side of embeddings & how they work, enabling efficient information retrieval and comparison.
- Insights into AI Content curation, including the criteria and algorithms used to rank and choose the most relevant snippets for AI-generated overviews.
- A visualization of the step-by-step process of how AI overviews are constructed, with a clear perspective on the decision-making process behind AI-generated content.
With Scott Stouffer from Market Brew, we explored their AI Overviews Visualizer, a tool that deconstructs AI Overviews and provides an inside look at how Snippets and AI Overviews are curated.
If you’re looking to clarify misconceptions around AI, or looking to face the challenge of optimizing your own content for the AI Overview revolution, then be sure to watch this webinar.
View the slides below, or check out the full presentation for all the details.
Join Us For Our Next Webinar!
[Expert Panel] How Agencies Leverage AI Tools To Drive ROI
Join us as we discuss the importance of AI to your performance as an agency or small business, and how you can use it successfully.
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