Ian Stewart will lead customer experience at WordPress.com, utilizing his 14 years of experience on the WordPress.com team and a passion for themes.
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Beginner’s Guide to WordPress Email Marketing Automation
Do you want to learn about WordPress email marketing automation?
Email marketing automation in WordPress allows you to save time by automating tasks, creating drip emails, and using tools to grow your email list.
In this beginner’s guide, we’ll walk you through WordPress email marketing automation with tips, tricks, and tools that you can use.
What is Email Marketing Automation in WordPress?
Email marketing automation is a marketing technique that allows businesses to send pre-written emails automatically when user activity matches a trigger.
For instance, you can send an automated email when a new user registers on your website or signs up for your email list.
Instead of manually writing emails, you only write them once and set up triggers. After that, when a trigger is matched, the email goes to the user automatically without you taking any action.
80% of businesses that utilize email marketing use automated emails.
Not only does it save time, but it also improves the effectiveness of your emails. You can use automation to send personalized emails based on user activity, which is proven to be 320% more effective.
Here are some more examples of when you can use automated emails to boost your business.
- Send an email when a user completes a purchase.
- Send notification emails when a new post is published.
- When a user abandons a shopping cart, send a reminder.
- Sending drip email campaigns to specific users.
We will be going over a lot of topics in this guide, so you can jump to any of them by clicking one of the links below.
Why Automate WordPress Email Marketing?
Automating your WordPress email marketing allows you to be more efficient and effective. Following are some of the top reasons that make email automation compulsory for your marketing strategy.
Automation Saves Time by Reducing Repetitive Tasks
By applying email automation, you can reduce the repetitive manual tasks, saving you time that you can spend on growing your business.
Instead of writing emails and manually sending them, you can write your emails once and then set up triggers to automatically send to your users.
Makes Your Emails More Personalized
Email marketing automation also lets you make your emails more personalized for each user.
Instead of sending the same email to each user, you can send them more relevant messages based on their activity on your WordPress website.
Personalized automated emails have a much higher open rate of 70.2% and have 152% higher click-through rate than manually sent and non-personalized emails.
Email providers like Constant Contact use merge tags so that you customize emails to use the person’s first name, for example. This can make them more likely to open the email than if it were addressed to the overall list.
Convert Leads into Customers and Boost Sales
Don’t let customers and potential leads wait for a reply to hit their inbox. You can set up automated emails to let customers know that you got their information and will get back to them.
For instance, you can send an automated email to users who fill out the contact form on your website. By setting up a simple automation to send a confirmation message, you can build trust with your visitors.
Similarly, you can set up automated emails for users who sign up or fill out a form on specific landing pages on your website.
You can reach out to customers who abandoned carts on your online store and convert them into customers.
Offer discounts to customers on special occasions like holidays, anniversaries, birthdays, and more.
Using automation, you can set up email drip campaigns to stay in touch with users and create personalized email marketing funnels that drive more sales.
Let’s look at how to apply email marketing automation on your WordPress website and what tools you’ll need to do that.
How to Set up Email Marketing Automation in WordPress
There are multiple ways to set up email marketing automation in WordPress.
You can combine different tools and platforms to maximize the effectiveness of your email campaigns.
Let’s look at the best ways to set up automated emails on your WordPress website.
Make Sure Your WordPress Emails Can be Delivered
First, you would want to ensure that the emails sent from your WordPress website aren’t in the spam folder.
You need to use SMTP to send out your emails to ensure that.
SMTP (Secure Mail Transfer Protocol) is the industry standard for sending emails. It uses proper authentication (username and password) to ensure that an authorized sender sends emails.
This is where you’ll need WP Mail SMTP.
It is the best WordPress SMTP plugin on the market and enables you to easily send WordPress emails using SMTP.
Note: There is also a free version of WP Mail SMTP, which is fully functional and works with any SMTP or email service provider.
For details, see our article on how to set up WP Mail SMTP with any host or SMTP service.
Choose an SMTP Email Service Provider for Transactional Emails
Transactional emails are messages sent to users as part of their interaction with your website, such as registration confirmation or online store receipts.
Remember, transactional emails are not handled by an email marketing service MailChimp, as they are not part of marketing campaigns, promos, or newsletters.
For example, when new users make an account on your website, they are sent an email to verify their email address and set a password. This is a transactional email.
Similarly, a WooCommerce store may send users their order details and shipping notifications.
PRO TIP: You can use a business email address to send these emails to avoid being sorted into your customers’ junk mail or spam folders.
However, some business email service providers don’t allow you to send many emails and may flag your account for misusing the service.
For that reason, you need to sign up for a transactional email service provider to ensure email deliverability for those essential email messages.
We recommend using SendLayer. It is the best SMTP service provider for WordPress and WooCommerce users.
SendLayer specializes in sending transactional emails at scale with high deliverability.
You can connect to SendLayer API using the WP Mail SMTP plugin, which comes with built-in integration so the two can work together seamlessly.
Once connected, all your WordPress emails will be sent using SendLayer API, ensuring higher delivery and scalability for your transactional email messages.
Now that you have ensured that your WordPress emails are delivered to the user’s inbox. Let’s look at the best email marketing automation tools you can use with WordPress.
1. Sending Automated Emails via Constant Contact
An email marketing platform allows you to send your users promotional and marketing email messages.
There are a ton of email marketing services out there, but not all of them have email marketing automation features.
We recommend using Constant Contact. It is one of the best email marketing services for small businesses.
It comes with professionally made email templates, email list growth tools, customer segmentation, and powerful marketing automation tools.
You can also set up drip campaigns to automatically send out emails to your users with a pre-scheduled frequency.
This allows you to onboard new customers and drive them to conversions without doing any manual work.
To get started, visit the Constant Contact website to sign up.
Once you have signed up, follow the instructions in our article on how to create an email newsletter to set up your first email list.
After creating your email list, you can set up your automation campaigns by visiting the Campaigns page and clicking on the ‘Create’ button.
This will bring up a popup where you can select from different campaign types.
Click on Email Automation to continue.
From here, you can select single-step automation or multi-step automation.
Single-step automation sends just a single email, such as a welcome email.
Multi-step automation lets you create a series of emails that are automatically sent to your subscribers. This way, you can let them know about your products and services, send special offers, and more.
In this tutorial, you’ll create a multi-step automation for when new subscribers join your email list. Go ahead and select the ‘A contact joins a list’ option.
Next, you will have to enter a name for your campaign.
Make sure you click the ‘Save’ button.
Constant Contact will then ask you what activity will trigger the email.
For instance, the drip series is automatically triggered when a user joins your email list, opens an email, clicks a link, or buys a product.
You can use the default ‘Contact joins a list’ option as the trigger type. Then you can choose the email list you created earlier.
Go ahead and click the ‘Save’ button when you’re done.
Creating Emails for Your Drip Campaign
Now that you have set up the campaign, you can start adding emails you want to send.
Simply click on the Create New Email button to write your first email.
This will bring up the email wizard where you can select a template, write your email, and save it.
Follow the on-screen instructions to write your email. After that, you can select the time delay between emails by clicking on the Edit link above the saved email.
Repeat the process to create more emails by clicking on the Add to Series button at the bottom.
For more details, see our complete tutorial on how to send automated drip notifications in WordPress.
You can also learn how to send automated emails in WordPress.
2. Automate WooCommerce Emails Using FunnelKit Automations
Automation is the easiest way to boost sales on your eCommerce store.
If you run a WooCommerce store, your customers will receive different transactional emails.
These help them get order confirmations, track their order status, get invoices, and find more information about your online store.
You can customize and automate these emails or create new campaigns using FunnelKit Automations, a popular WooCommerce plugin for marketing automation. It is a sister product to FunnelKit (formerly WooFunnels), a powerful sales funnel builder for WooCommerce.
FunnelKit Automations is the must-have toolkit for any WooCommerce store, membership website, or other businesses.
It allows you to automate lead generation, manage contacts, and recover abandoned carts. This helps you boost productivity and sales for your business.
First, you need to install and activate the FunnelKit Automations plugin. For more details, please see our guide on how to install a WordPress plugin.
Once you have activated the plugin, go to the FunnelKit Automations » Automations (Next Gen) page and click on the Add New Automation button.
Next, the plugin will ask you to choose a template.
These templates are pre-made automation for the most popular campaigns. You can also start from scratch if you want.
For the sake of this tutorial, we will be using the ‘Post-Purchase sequence’ template.
Click on the template to open and preview it.
You’ll see this automation’s trigger, delay, and action on the preview screen.
It may not be exactly what you have in mind. For instance, you may want to run this automation for purchases above a certain amount.
Don’t worry. You’ll be able to edit it as much as you like later.
For now, click on the Import button at the top right corner of the screen to start using this template.
You will be asked to provide a name for this automation. You can enter anything that helps you easily identify it and click the Create button.
FunnelKit will now import the template and open it in the automation editor.
You’ll see the trigger that will launch this automation at the top. Followed by the delay and the action it will perform.
You can click the Add (+) button between these steps to add a condition, delay, goal, action, jump, or exit the automation.
Don’t forget to edit the Action step. For this campaign, the action is to send an email to the user.
Click on the ‘Action,’ and it will open up. From here, you can edit the email you’ll send to the user.
You can use Merge Tags to add dynamic elements to your email message.
Once you are finished editing, click on the Save and Close button to exit the action editor.
Finally, click on the toggle at the top to switch from Inactive to Active. This will activate the automation on your website.
Feel free to create as many automations as you need.
FunnelKit works with all essential WordPress plugins. Plus, you can connect it to Zapier and perform actions on more than 5000+ other web apps.
3. Automate WordPress / WooCommerce Emails Using Uncanny Automator
Research shows that users are more likely to engage with a marketing email when it is personalized and timely.
You can automate this by sending users targeted messages based on their activity on your WordPress website.
For instance, you can recommend products to customers who have ordered a specific product.
Now, what if you also wanted to create a one-time coupon for that customer, send customer data to your CRM, or remind a sales staff to give them a call?
This is where Uncanny Automator comes in.
It is one of the best WordPress automation plugins, allowing you to create automated workflows for your WordPress website.
It works with popular email marketing platforms, WordPress contact form plugins, eCommerce platforms, and more.
The first thing you need to do is install and activate the free Uncanny Automator plugin. For more details, see our step-by-step guide on how to install a WordPress plugin.
Upon activation, head over to the Automator » Add New page to create your first recipe.
In this tutorial, we’ll send an automated email to WooCommerce customers who have placed an order, asking them to leave a review.
You’ll be asked to select which type of recipe you want to create. You should choose ‘Logged-in users’ and then click the ‘Confirm’ button.
This will bring you to the Edit recipe page.
First, provide a title for your recipe. It could be anything that helps you identify this recipe.
Next, you need to choose an integration where your trigger will run. Depending on the plugins installed on your website, this list may change.
Select WooCommerce to continue.
The Automator will now show you a bunch of WooCommerce triggers that you can use to launch your recipe.
For the sake of this tutorial, we’ll be using ‘A user completes, pays for, lands on a thank you page for an order with a product.’
After choosing a trigger, you can click on the highlighted conditions to change them if needed.
For instance, instead of all products, you can click on ‘a product’ to choose a specific product
Once you are finished, click on the Add Trigger button.
Next, you will create an action. This is the task that you want to perform as the result of the trigger you set above.
Clicking on Action will show you a bunch of integrations that you can use. For the sake of this tutorial, we’ll be using the ‘Emails’ integration.
Next, it will show you the actions you can perform for your selected Integration.
Since we selected Emails, there is only one action available which is to send an email.
This will bring up the email editor.
From here, you can fill out all the fields like the ‘from’ address, recipient email address, subject, and more.
Click on the star (*) next to a field to insert a dynamic value.
For instance, you can add the customer’s billing email for the ‘To’ field, use the product title in the subject, or use the customer’s name to greet them.
Want to add a delay between the trigger and the action?
Click on the Delay button at the top of the action.
After that, you can choose a delay time.
For the sake of this tutorial, we are setting the delay to 1 week (7 days).
Setting a delay makes your email more effective.
For instance, in this scenario, you would want to set enough delay to ship the product and give the customer a couple of days to try it out.
Once you are satisfied with your recipe, don’t forget to switch to the ‘Draft’ toggle to ‘Live.’
Your recipe is live and will run the next time a customer purchases.
To learn more about the Uncanny Automator and all the cool things you can do with it, see our tutorial on how to create automated workflows for your WordPress website.
Ideas for Email Marketing Automation with Examples
Wondering how best to use email marketing automation on your WordPress website? Following are some examples of automated emails that can give you ideas for your own emails.
1. Automated Welcome Email Example
You can send an automated welcome email to new customers or users who sign up for your mailing list.
Here is how MonsterInsights, a popular WordPress plugin, welcomes new users.
Not only does the email greet users, but it also points them to make the best out of their purchase with helpful links.
2. Automated Abandoned Cart Email Example
Did you know that over 60-80% of the users who add products to their carts don’t complete the purchase?
This phenomenon is called abandoned cart sales. It shows that users are interested in the product, but something prevents them from placing the order.
Here is an example of an abandoned cart email from Pacsun. It uses urgency by mentioning that the products may run out of stock.
According to OptinMonster, abandoned cart emails have about twice the open-rate of traditional marketing emails.
3. Automated Sale Email Based on User Interest
Another common type is the automated sale emails sent to the users based on their interests.
Here is an example from the Emirates informing users about more choices that they can avail.
4. Automatically Send Win Back Emails
You can schedule automated emails to users who haven’t logged in or made another purchase.
Here is an example from Buffer. Notice how they inform users what new features users are missing out on.
We hope this article helped you learn about WordPress email marketing automation and how to use it to grow your business.
You may also want to see our pick of the best WordPress coupon code plugins or see our guide on how to grow your business online with practical tips.
If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
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What is PHP? A Thorough Explanation for Absolute Beginners – WordPress.com News
If you find yourself diving deeper into the topic of WordPress, content management systems, and websites, a term you will quickly stumble upon is “PHP.” You will likely hear how crucial PHP is for the Internet and that it is what’s powering WordPress websites.
However, what exactly is PHP, and why is it so important?
The short answer is that it’s a general-purpose, server-side scripting language. That said, unless you are already knowledgeable in programming and web development, that probably doesn’t make things much clearer.
In order to help you better understand this topic, we’ll cover PHP in detail below. You’ll learn what PHP is, why it matters, and how it relates to WordPress and pretty much everything you do online. We promise you’ll be surprised to hear how much you likely rely on PHP every day.
- What is PHP? History, features, and benefits
- How PHP works: Creating dynamic web content
- PHP and WordPress: The CMS’ heart and soul
- PHP in everyday life: You rely on it more often than you think
- What is PHP? It is the web’s backbone
What is PHP? History, features, and benefits
The original developer of PHP was a Danish-Canadian programmer named Rasmus Lerdorf. He first created the language in the mid 1990s to build tools for his own website; that’s why PHP originally stood for “Personal Home Page.” Today, it stands for the recursive acronym “Hypertext Preprocessor” and development and support has been taken over by the PHP Group.
PHP features
PHP has some notable features, many of which are applicable to the way WordPress works:
Open Source: The first thing that is important to note is that, like WordPress, PHP is open source. That means it does not belong to any one business entity. It also means that it’s free to download and use for any purpose.
Also like WordPress, PHP is maintained by a number of volunteers around the world. The next major release, 8.4, will be available November 21, 2024.
Finally, both WordPress and PHP are community-funded––while WordPress has the WordPress Foundation, The PHP Foundation’s mission is to “ensure the long-term prosperity of the PHP language.” Automattic is a proud Platinum Sponsor of The PHP Foundation.
Server Side: PHP is a server-side language, which means it executes on the server and not in the user’s browser.
For example, PHP’s most frequent application is for creating HTML documents for websites. Even though there are PHP files on the server, the browser does not receive the PHP code; instead, it receives the finished HTML documents for display. This is different from client-side languages like JavaScript where the processing happens directly in the user’s browser after downloading the JavaScript files.
To make things clearer, server-side languages are a bit like going to a restaurant. You send an order to the kitchen, they prepare the meal, and it arrives at your table ready to eat. Client-side languages, on the other hand, are like meal-delivery services. While they provide you with all the necessary ingredients, you still have to put them together in your own kitchen.
General Purpose: PHP is also a general-purpose programming language. You can use it for command-line scripting, creating desktop applications, and more. However, its primary application is in web development.
Ubiquitous: According to W3Techs, the language is present on 75.7% of all websites. That includes some famous ones, as you will see below.
In addition, it forms the backbone of many content management systems like Drupal, Joomla!, and—the most popular of them all—WordPress.
PHP is one of the biggest open source success stories, as much of the modern Internet depends on it to work.
Benefits of PHP
You might be asking yourself why the usage of PHP is so widespread. There are many good reasons for that, but here are just a few:
- Beginner-Friendly: PHP is relatively easy for beginners to learn due to its intuitive syntax. There are also plenty of tools and frameworks available to make coding easier.
- Wide Community: The language has a vast and active community of developers worldwide. This means there are loads of online resources, forums, and other places where users can seek help and find ready-made solutions to common problems.
- Cross-Platform Compatibility: PHP is compatible with popular operating systems, including Windows, MacOS, Linux, and Unix. It also works on various web servers such as Apache, NGINX, and Microsoft IIS.
- Database Connectivity: In addition, it works with a number of different database formats, such as MySQL, MongoDB, PostgreSQL, SQLite, Oracle, and more. PHP can execute SQL queries, retrieve, update and delete data, and handle database connections and transactions.
- Cost-Effective: As we have already learned, the programming language is free to use, distribute, and modify. That eliminates the need for expensive licensing fees and reduces development costs, making it an economical choice for web development projects.
- Scalability: PHP is capable of handling high traffic loads and can easily scale. You can use it together with caching techniques and other optimization strategies to enhance performance. Plus, it’s generally faster than some other programming languages, such as Python.
How PHP works: Creating dynamic web content
One of the main reasons why PHP is so popular for web development is that it seamlessly integrates with various technologies and services commonly used in this area. Examples include HTTP, POP3, IMAP, and more.
One of its main advantages is that it is highly compatible with HTML, the main language used to create and display websites. In fact, it’s possible to use PHP code in HTML files and vice versa.
Above you can see how both languages appear in the same file. The PHP markup is delineated by opening and closing brackets ( and
?>
) so that the server knows where it ends and begins. However, the PHP code itself is inside an HTML element. The
_e
function is a WordPress function used for localization, which allows for easy translations across the WordPress software.
The main benefit of this is that using PHP allows web developers to display dynamic content in otherwise static web pages. For example, PHP is able to pull content directly from databases, making it great for templating. You can create a fixed layout for all web pages but then display different content depending on the page a user is on.
This is vastly different from pure HTML, where the content needs to be hard-coded in the page file in order for the browser to show it. PHP, on the other hand, can add it on the fly as needed. That’s one of the main benefits of this programming language—the ability to dynamically combine and display content from different sources and of different kinds according to what the user requests.
PHP and WordPress: The CMS’ heart and soul
As a WordPress user, PHP is especially important. The programming language forms the basis of much of what WordPress can do. It’s what allows you to create, edit, and delete pages, posts, media, and other content. That’s why you see that a lot of files that end in .php
when you look in the directory of any WordPress installation.
It’s also why, when installing WordPress on a server, the system requirements insist that PHP be present. In recent years JavaScript has been playing a bigger and bigger role in the WordPress ecosystem, mainly because of the adoption of the Gutenberg editor. That said, PHP is still the main workhorse in the background.
Powering themes and plugins
What are some of WordPress’ main tasks powered by PHP? Before the advent of block themes, WordPress themes were all written mostly in PHP, especially page template files. In fact, if you look at the template hierarchy, you can see that WordPress has PHP files for pretty much all pages and theme components.
Why? So we have the ability to create a single layout for one type of content and then dynamically display what’s saved in the database for a particular piece of content.
That way, if you have 300 pages of the same kind on your site, you don’t need a file for each as you would on a pure HTML website. Instead, you just need one single page template file; PHP can then populate each individual page with its specific content.
PHP also makes it easy to compartmentalize different parts of your theme. For example, it’s very common to not have the markup for a footer in each file. Instead you can create a separate footer.php
file and call it into your templates where needed. That way, if you want to modify the footer layout, you only have to make changes in a singular place—the footer.php
file.
The same is true for plugins, aka collections of PHP files that contain the necessary markup for adding extra functionality to your WordPress site. When you activate a plugin, it gets added to the rest of your website code and can provide the functionality you are looking for.
Without PHP, there would be no WordPress
All of the above is only made possible by the flexibility that PHP offers. Besides the benefits we have discussed before, this is the main reason why WordPress relies on PHP to the extent that it does; PHP offers a ton of flexible functionality specifically for web development. PHP’s capabilities in content management, working with databases, and its modularity all make it a perfect candidate for powering the most popular website builder there is.
This also means that if you know PHP, it opens up a lot more possibilities to modify your WordPress website. You can write custom plugins, make changes to (non-block) themes and page templates, introduce functionality to functions.php, and so much more. So, if you want to improve your WordPress skill set, learning PHP is not a bad place to start.
PHP in everyday life: You rely on it more often than you think
Besides WordPress, you might actually be unaware how much of your general everyday online interactions are enabled by PHP. There are a number of very well-known websites that use PHP to run and many common processes that the programming language performs online:
- Facebook: The largest social network in existence was initially built using PHP. While they have moved away from the programming language over time, it still plays a significant role in their infrastructure.
- Wikipedia: The world’s biggest online encyclopedia also relies heavily on PHP for its back end operations, content management, and user interactions.
- Tumblr: This microblogging and social networking platform employs PHP to power its vast network of user-generated content and social interactions. We’re actually in the process of migrating Tumblr’s backend to run on WordPress; if you’re interested in being a part of this exciting project, leave your information here.
- Slack: This widely-used team collaboration and communication platform utilizes PHP for its back-end operations, real-time messaging, and API integrations.
And this is just the tip of the iceberg. There are countless other examples of well-known web staples that exist in part because of PHP.
Other abilities of PHP
Up until this point, we’ve mostly talked about PHP in the context of creating and outputting HTML markup; however, the programming language is involved in a lot more that you probably take advantage of on a daily basis:
- Form Processing: PHP can process and validate data submitted by users via forms. It’s also capable of performing actions such as storing data in a database, sending email notifications, or generating dynamic responses based on user input. Plus, it comes with encryption to keep the submitted data safe.
- User Authentication: It can also handle user authentication by verifying login credentials. PHP allows you to implement user registration and login/logout functionality, and it can control access to different areas of your website or application. For example: user roles.
- Session Management: PHP can also manage user sessions, store session data, and track user activity. Among other things, this allows you to save user preferences. PHP can also set cookies and receive cookie data.
- File Manipulation: The programming language provides a wide range of functions for file manipulation, such as reading and writing files, uploading files from forms, creating directories, and modifying file permissions. This comes in handy for managing files on the server through other applications (like WordPress).
- Email Handling: PHP comes with functions to send emails from a server. This allows you to build features like contact forms, email notifications, and automated email responses.
- Third-Party Communication: With PHP you can interact with external APIs and web services. It makes it possible to integrate with other applications, retrieve data from remote servers, and perform actions like posting to social media platforms.
What is PHP? It is the web’s backbone
If you’re an everyday WordPress user or non-developer, you probably don’t spend a lot of time thinking about how much of your online experience is possible thanks to the humble PHP. However, the more you dive into this topic, the more you’ll realize how much you rely on it.
Who knew an open source solution was at the heart of what makes the World Wide Web tick? From the largest content management system in the world to well-known web entities, so much of what we take for granted exists because of it.
There are good reasons why it’s so widespread; from its powerful capabilities over its wide support system to ongoing development and support, there is a lot that speaks for PHP as the go-to solution for web projects.
Since it’s also beginner friendly, learning some PHP skills is definitely a good place to start if you want to dive deeper into the technical aspects of WordPress and web development.
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Ian Stewart to Lead WordPress.com – WordPress.com News
We are pleased to announce that Ian Stewart (blog, LinkedIn, GitHub, X) has been chosen to lead end-to-end customer experience for WordPress.com as its Artistic Director and product lead.
In a nod to LVMH’s organizational structure, Ian will lead in the style of a maison head, ensuring that every part of WordPress.com remains the best managed WordPress experience available. He has been a part of the WordPress.com team for over 14 years, and we’re excited to see what changes he will implement on WordPress.com in this new role.
“I got involved with WordPress after growing tired of using Blogger for my personal blog,” Ian says. “This quickly led to the demise of my regular blogging habits as I spent most of my time messing around with my theme…My fooling around with WordPress themes quickly became a delightful obsession as I tried to publicly figure out what I thought about them.”
We’re grateful for your obsession with WordPress, Ian, and we certainly know the feeling.
Please join us in welcoming Ian in his new role.
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Automattic sends WP Engine its own cease-and-desist over WordPress trademark infringement
The brouhaha in the WordPress community looks likely to escalate into a legal battle around trademarks.
Just a day after WordPress hosting service WP Engine sent a cease-and-desist notice to Automattic asking its CEO to stop publicly trashing WP Engine, now Automattic has sent its own cease-and-desist letter to WP Engine, saying the latter has infringed several trademarks like WordPress and WooCommerce.
This comes after Matt Mullenweg, the CEO of Automattic and co-creator of WordPress, last week criticized WP Engine for profiteering off the open source WordPress project, calling it a “cancer to WordPress,” and accused the company of contributing very little to the community.
In its letter dated Monday, Automattic alleged that WP Engine has built a business of over $400 million in revenue based on unauthorized use of its WordPress trademark, which Automattic claims it has the exclusive commercial rights for from the WordPress Foundation. Automattic also said WP Engine has misled consumers into believing that there is a direct affiliation between the two companies.
“Your unauthorized use of our Client’s trademarks infringes on their rights and dilutes their famous and well-known marks. Negative reviews and comments regarding WP Engine and its offerings are imputed to our Client, thereby tarnishing our Client’s brands, harming their reputation, and damaging the goodwill our Client has established in its marks,” the letter read.
“Your unauthorized use of our Client’s intellectual property has enabled WP Engine to compete with our Client unfairly, and has led to unjust enrichment and undue profits,” it added.
Automattic is also demanding compensation for the profits made by WP Engine by using its trademarks and said that if WP Engine doesn’t amicably resolve the matter, the company has the right to file a civil injunction case.
For context, here’s a good summary of the WordPress community by my colleague Paul Sawers:
WordPress powers more than 40% of the web, and while any individual or company is free to take the open source project and run a website themselves, a number of businesses have sprung up to sell hosting services and technical expertise off the back of it. These include Automattic, which Mullenweg set up in 2005 to monetize the project he’d created two years earlier; and WP Engine, a managed WordPress hosting provider that has raised nearly $300 million in funding over its 14-year history, the bulk of which came via a $250 million investment from private equity firm Silver Lake in 2018.
In the cease-and-desist letter WP Engine sent to Automattic on Monday, the company defended its right to use the “WordPress” trademark under fair use laws. The company added that Automattic has “a profound misunderstanding of both trademark law and WordPress Foundation’s trademark policy.”
It also said Mullenweg demanded WP Engine pay Automattic “a significant percentage of its gross revenues — tens of millions of dollars in fact — on an ongoing basis” for a license to use trademarks like “WordPress.”
“When his outrageous financial demands were not met, Mr. Mullenweg carried out his threats by making repeated false claims disparaging WP Engine to its employees, its customers, and the world,” WP Engine’s letter said.
Notably, Automattic’s letter doesn’t mention Mullenweg’s remarks about WP Engine.
In the last week, Mullenweg has accused WP Engine of not contributing enough to the community and offering “a cheap knock-off” version of WordPress. WP Engine pushed back against this characterization and called out Mullenweg for launching a smear campaign against the company, saying it has already affected some of its business.
This might be the start of a long legal tussle between the two entities. A lot of folks also pointed out that this battle might be harmful for providers offering specialized WordPress hosting.
Earlier today, WordPress Foundation changed its Trademark Policy page, and it now calls out WP Engine, alleging the hosting service has confused users.
“The abbreviation ‘WP’ is not covered by the WordPress trademarks, but please don’t use it in a way that confuses people. For example, many people think WP Engine is “WordPress Engine” and officially associated with WordPress, which it’s not. They have never once even donated to the WordPress Foundation, despite making billions of revenue on top of WordPress,” the updated page reads.
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