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25 Things You Should Never Do on Social Media

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25 things you should never do on social media via juliaemccoy

Social media has the power to grow your brand into a massive empire.

But if you aren’t careful, it can do just the opposite.

Take Snapchat, for example.

In 2018, Snapchat ran an ad game called “Would You Rather?”

One of the questions asked was if users would rather “Slap Rihanna” or “Punch Chris Brown.”

The result?

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Worldwide outrage and an $800 million loss for Snapchat.

Sure, the ad’s bad taste is pretty obvious. No one wants to play a game based on domestic violence.

But did you know there are other less-noticeable social media blunders that lead to a bad reputation and failure to grow your brand?

Here are some you should never do.

25 Social Media Blunders You Should Stay Away From

Stay away from these 25 mistakes, and your social media campaign will flourish.

1. Not Being Up-to-Date with Current Trends

In 2016, Wendy’s posted a meme of Pepe the Frog dressed up as their mascot.

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What they didn’t know was that the cute cartoon frog had recently become an image of racism and white supremacy.

It’s not hard to imagine the response.

25 Things You Should Never Do on Social Media

To avoid a mistake like Wendy’s, do a little research before posting anything on social media.

2. Posting Insensitive Content

Be humorous, but stay away from insensitive jokes.

We all remember the Yanny vs. Laurel audio clip that tore the web apart.

To jump into this trend, the U.S. Air Force’s Twitter manager posted this social media gaffe.

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25 Things You Should Never Do on Social Media

Just. No.

3. Confusing Your Business Account with Your Personal Account

It’s important to be entertaining and engaging, but don’t forget to distinguish between business posts and personal posts.

For instance, don’t post a photo of what you had for lunch on your business account (unless you run an organic diet-in-a-box food service).

4. Getting Angry When You Get Negative Comments

As your brand grows, you’ll get both positive and negative comments.

Remember, negative comments are there to help you improve.

Deal with them open-mindedly and try to solve the problem instead of lashing back.

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Here’s an example from a buyer who complained at Toblerone’s Facebook Page.

25 Things You Should Never Do on Social Media

Toblerone’s response?

25 Things You Should Never Do on Social Media

When you put genuine effort into helping customers with their problems, you both appease customers and gain input for your brand’s improvement.

5. Skipping the Editing Process

Before posting anything on social media, edit it viciously.

Typos and grammar mistakes will be noticed, and they won’t do your brand any good.

6. Failing to Address Mistakes

No matter how strict you are with your rules and guidelines, mistakes will pop up now and then (because we’re all human, right?).

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When they do, address them tactfully. You can even be a little humorous.

Take this example from The Red Cross addressing their social media specialist Gloria Huang’s mistake as inspiration.

7. Posting Only When Inspiration Strikes

On your personal social media account, you can post any time the mood strikes you. Or not at all.

Not so with your business account. In fact, the more you post, the more exposure you’ll gain.

Here’s a quick guideline from Volusion on how often to post on different social media platforms.

  • Facebook and Instagram: Once or twice daily.
  • Twitter: 5-10 tweets daily.
  • Pinterest: 5-30 pins daily.
  • Linkedin: 20 posts a month.

8. Forgetting Your Mission to Enrich Your Followers’ Lives

Starting a business isn’t all about boosting your earning potential. It’s about developing a product or service that’ll enrich people’s lives.

So when you take to social media, make it your goal to reflect that mission.

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Share content that’s useful, relevant, and helpful to people. Enrich their lives.

Look how Great Escape Publishing does it on their Facebook page.

25 Things You Should Never Do on Social Media

9. Sounding Too Salesy

While it’s a good practice to promote new products on social media, don’t overdo it.

No one will keep following a brand that constantly pushes them to buy something.

10. Ignoring Comments on Your Posts

Engagement is of top priority on social media. So when your followers comment on your posts, comment back.

Here are some tips on responding to comments:

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  • Be friendly but professional.
  • Absorb what people are saying and write an appropriate response. Don’t simply reply with “Thanks for your comment!”
  • Be helpful. Your goal should be to leave users feeling satisfied.

11. Limiting Yourself to One Social Media Platform

Facebook is today’s largest social network, with more than 2 billion users.

While you should be active on Facebook, don’t leave out other popular social networks that cater to audiences beyond Facebook.

Some of these include Linkedin (660 million members) for business users and Pinterest (322 million users) for creatives.

12. Being Active on All Social Networks

Don’t limit yourself to Facebook, but don’t go overboard with activity across all social networks.

The key is to find which networks your potential customers are most active in.

For instance, if you’re marketing to business people, focus on LinkedIn.

If your customers are mostly Gen Z, pour your efforts into Snapchat.

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13. Buying Followers

Although it’s tempting to grow your followers list fast, buying followers is a bad idea.

Numbers aren’t everything.

A single person who engages with your brand is better than a hundred who ignore it.

14. Leaving Out Photos & Video

Photos and videos, done right, are attention-grabbers.

For instance, this beautiful photo from the Emirates Facebook Page got more than 7,000 reacts.

25 Things You Should Never Do on Social Media

15. Forgetting Your Target Audience

If your target market is the business world, leave out sharing Kylie Jenner’s latest tweet, or Taylor Swift on Jimmy Fallon laughing about her embarrassing post-laser-surgery video.

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16.  Being Satisfied with the Generic

Find a way to make everything you post unique.

Here are some ideas that work:

  • Interview a satisfied customer.
  • Share a personal story.
  • Answer a question customers in your niche usually ask.

17. Not Making Use of Hashtags

Hashtags give social media users a roadmap to finding what’s relevant to them online.

Using the right ones will leverage your brand and get you more attention.

Look at this example of smart hashtag usage from Foyles Bookshop’s Twitter page.

25 Things You Should Never Do on Social Media

18. Putting Up an Impersonal Front

Social media is all about connections.

Users want to talk to humans, not robots.

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So make your posts relatable, friendly, and fun.

For instance, check out this engaging and humorous post from Taco Bell on Twitter.

25 Things You Should Never Do on Social Media

19. Leaving Out Healthy Competition

Run contests on social media whenever you can!

You don’t have to offer a trip to Italy or a million dollars.

Sometimes, an Xbox Game Pass is enough to boost brand engagement.

25 Things You Should Never Do on Social Media

20. Doing Everything Yourself

How do you manage 2 Facebook posts, 1 Instagram story, 30 pins, and 10 tweets in one day?

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If you do everything yourself, your quality will deteriorate.

The answer?

Hire a tech-savvy, witty, experienced social media manager.

21. Not Using Influencers

Influencer marketing is a powerful strategy that promises a huge ROI.

For instance, how many of us have heard of Proactiv because of Kendall Jenner’s ambassadorship?

25 Things You Should Never Do on Social Media

When choosing an influencer, don’t go for any random celebrity or expert who’ll pose with your product for money.

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Jenner was a good choice for Proactiv because of her well-known acne issues.

22. Being too Casual

Leave out the slang, acronyms, and shortcuts.

“You are beautiful” works better than “U R GORG” every single time.

23. Not Getting Help from Ads

Posts from users’ family, friends, and favorite pages can easily drown your brand’s content on social media.

In this case, it’s a good idea to boost your marketing with paid ads.

24. Always Posting Your Own Content

Sharing content from other users related to your niche is helpful to your followers.

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Also, it allows you to leverage your brand by identifying with well-known personalities and businesses.

25. Forgetting to Listen

The bigger your brand grows, the more it’ll be talked about.

Be sure you listen. Use tools like Hootsuite and Google Alerts to help you.

How to Avoid Social Media Blunders That Will Cost Your Marketing Campaign

You want your social media campaign to bring you up instead of down.

What it boils down to is knowing where to draw the line between good and bad marketing practices.

  • Be friendly but not unprofessional.
  • Be outspoken but not insensitive.
  • Be personal but not too casual.
  • Post your own content, but not too much of it.
  • Promote your products, but don’t be salesy.

Once you find the right balance for every aspect of your campaign, you’ll be on your way to success!

More Resources:

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Image Credits

All screenshots taken by author, November 2019

Searchenginejournal.com

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Generative Engine Optimization Framework Introduced in New Research

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Generative Engine Optimization Framework Introduced in New Research

There are several AI chatbot-like features available in the current search engines, including Bing Copilot, Google, Bard, and Gemini. They help to optimize the content visibility in the search results with the help of an AI-powered Search engine known as a Generative engine or AI Search.

A traditional search engine like Bing, Google, or Yahoo ranks and displays information in the SERPs based on the search terms a user inputs. 🔎

The generative engine, on the other hand, generates comprehensive, accurate, and relevant results and information with the help of Generative AI or Large Language Models (LLMs) such as chatGPT, Gemini, and Claude. They understand and integrate information from various sources for the user’s queries.

In this blog, We will discuss the GEO that is introduced in the new research, its framework, and how it can change traditional Search engine optimization (SEO) practices and optimize content for visibility.

The Key Components of the GEO Framework and How They Transform Traditional SEO Practices

GEO is described in the research paper as: “A novel paradigm to aid content creators in improving the visibility of their content in Generative Engine responses through a black-box optimization framework for optimizing and defining visibility metrics. We facilitate systematic evaluation in this new paradigm by introducing GEO-bench, a benchmark of diverse user queries across multiple domains, coupled with sources required to answer these queries.”

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Traditional SEO depends upon the keyword volume, difficulty, and optimization for the specific search terms, which focus less on an interpretation relationship between the concepts of keywords or user queries. SEO practices prioritize text-based source content over other sources of content format where regular updating of fresh content is not a primary focus. Also, metrics like impression and click rates affect ranking system results in traditional methods.

GEO encourages detailed information over just the keyword, addressing the related main queries by creating depth content and potential subtopics with the understanding of concept and relationship, encouraging the other formats, such as visual, audio, and images, not just text-based. Moreover, it emphasizes the latest updated content information with continuous accuracy and relevance to provide the most accurate and up-to-date details.

The Impact of Introducing GEO on Website Ranking and Content Relevancy

A generative engine relies on traditional SEO practices like user intent and algorithms for ranking to a degree, such as keyword stuffing. Although it focuses on keywords, it tries to find connections and meanings beyond the keywords in order to create high-quality content.

GEO doesn’t directly indicate the web visibility or page ranking in the Search Engine Result Page. However, it can optimize the overall website visibility and indirectly drive user traffic to your websites through generated responsive data and information.  

GEO-optimized content provides the AI Search or a Large Language Model (LLM) with reliable and completely detailed information, enabling them to generate the most accurate and relevant information for responses to user questions or inputs.

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These AI-powered engines can deliver a vibrant user experience using optimized content for user engagement and interactive experiences. Furthermore, It also builds trust with a user as it relies on renowned and credible sources, which enhances the effectiveness and reliability of the generated response data and provides synthesizing information.

Comparison with Existing SEO Models: Why GEO Stands Out in Enhancing Search Engine Performance

GEO utilizes auto-generative algorithms for content generation based on predetermined objectives and standards where generated content can cover a broader range of keywords and related topics in various formats like image and visual.

A generative search engine uses modern optimization techniques that involve cognitive SEO, NLP (natural language processing), and structured data markup to maintain and improve content leverage, relevancy, and search engine visibility. In addition, it introduces new methods for determining citations’ importance and website visibility, as well as improving user-centric content by using impression metrics.

Traditional SEO models rely upon and use specific keywords to optimize and rank manually in search results. It uses traditional optimization techniques like link building, meta tags, and URLs.

In traditional search optimization, content creation and optimization can be slow and have low content scalability compared to AI-powered, requiring manual effort for generation and optimization. Constant monitoring and adaptation to platform algorithms are needed to produce the latest and updated information for dynamic user behavior.

Both are equally responsible for improving the brand or website’s online visibility; traditional SEO models require the manual touch for content creation and optimization. GEO tends to use generative responses automatically for content generation as per user queries, making it more effective for user-centric content creation, optimization, and stability in related topics or keywords.

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9 Test research findings to improve the website content in GEO

The researchers from Princeton University, Georgia Tech, Allen Institute for AI, and IIT Delhi tested nine various GEO approaches to improve site content for generative engines. Techniques that have been tried and tested over 10,000 search queries, nine optimization strategies were tested on something that “closely resembles the design of BingChat”:

1714643800 803 Generative Engine Optimization Framework Introduced in New Research

  1. Authoritative: The content was altered to be more compelling while conveying definitive claims.
  2. Keyword Stuffing: More keywords were added to match the query.
  3. Statistics Addition: Instead of a qualitative conversation, quantitative statistics were included.
  4. Sources: Relevant citations have been added. Like quotes statistics
  5. Quotation Addition: Quotations from reliable sources have been included.
  6. Easy-to-understand: Simplified the language.
  7. Fluency Optimisation: Improved fluency.
  8. Unique Words: Used in the text whenever possible.
  9. Technical terms: Technical terms have been incorporated into the content.

The data set for search queries was obtained from Google, Microsoft Bing, and Perplexity. Sources include AI Discover, GPT-4, and others.

So, focus on creating detailed and comprehensive blogs or articles by defining the relation and highlighting the context for deeper meaning. Utilize the various formats for content creation to enrich information and diversify the learning perspective.

Also, update your content with the latest information and trends to maintain regular effectiveness and relevancy in the generative engines.

Conclusion:

In the end, Generative Engine Optimization (GEO) provides a more automated, scalable, and adaptive method of content creation and optimization than traditional Search Engine Optimization (SEO) approaches, which need manual and constant work for the optimization and ranking. Compared to traditional search engines, generative engines give instant and detailed personalized information to users’ queries for improved engagement.

Conventional SEO uses metrics like impression, session duration, and click-through rate (CTR), whereas GEO proposes new metrics to measure the relevance and visibility of citations within generative engine responses, making users eliminate the need to visit individual websites for information as it generates the responses on users queries from the reliable, relevant, and various sources.

AI-powered search optimization is still developing and becoming popular since most users and business owners are using generative AI as their source of information and improved visibility with universally applicable diverse content formats.

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How To Develop a Great Creative Brief and Get On-Target Content

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How To Develop a Great Creative Brief and Get On-Target Content

Every editor knows what it feels like to sit exasperated in front of the computer, screaming internally, “It would have been easier if I’d done it myself.”

If your role involves commissioning and approving content, you know that sinking feeling: Ten seconds into reviewing a piece, it’s obvious the creator hasn’t understood (or never bothered to listen to) a damn thing you told them. As you go deeper, your fingertips switch gears from polite tapping to a digital Riverdance as your annoyance spews onto the keyboard. We’ve all been there. It’s why we drink. Or do yoga. Or practice voodoo.

In truth, even your best writer, designer, or audiovisual content creator can turn in a bad job. Maybe they had an off day. Perhaps they rushed to meet a deadline. Or maybe they just didn’t understand the brief.

The first two excuses go to the content creator’s professionalism. You’re allowed to get grumpy about that. But if your content creator didn’t understand the brief, then you, as the editor, are at least partly to blame. 

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Taking the time to create a thorough but concise brief is the single greatest investment you can make in your work efficiency and sanity. The contrast in emotions when a perfectly constructed piece of content lands in your inbox could not be starker. It’s like the sun has burst through the clouds, someone has released a dozen white doves, and that orchestra that follows you around has started playing the lovely bit from Madame Butterfly — all at once.

Here’s what a good brief does:

  • It clearly and concisely sets out your expectations (so be specific).
  • It focuses the content creator’s mind on the areas of most importance.
  • It encourages the content creator to do a thorough job rather than an “it’ll-do” job.
  • It results in more accurate and more effective content (content that hits the mark).
  • It saves hours of unnecessary labor and stress in the editing process.
  • It can make all the difference between profit and loss.

Arming content creators with a thorough brief gives them the best possible chance of at least creating something fit for purpose — even if it’s not quite how you would have done it. Give them too little information, and there’s almost no hope they’ll deliver what you need.

On the flip side, overloading your content creators with more information than they need can be counterproductive. I know a writer who was given a 65-page sales deck to read as background for a 500-word blog post. Do that, and you risk several things happening:

  • It’s not worth the content creator’s time reading it, so they don’t.
  • Even if they do read it, you risk them missing out on the key points.
  • They’ll charge you a fortune because they’re losing money doing that amount of preparation.
  • They’re never going to work with you again.

There’s a balance to strike.

There’s a balance to be struck.

Knowing how to give useful and concise briefs is something I’ve learned the hard way over 20 years as a journalist and editor. What follows is some of what I’ve found works well. Some of this might read like I’m teaching grandma to suck eggs, but I’m surprised how many of these points often get forgotten.

Who is the client?

Provide your content creator with a half- or one-page summary of the business:

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  • Who it is
  • What it does
  • Whom it services
  • What its story is
  • Details about any relevant products and services

Include the elevator pitch and other key messaging so your content creator understands how the company positions itself and what kind of language to weave into the piece.

Who is the audience?

Include a paragraph or two about the intended audience. If a company has more than one audience (for example, a recruitment company might have job candidates and recruiters), then be specific. Even a sentence will do, but don’t leave your content creator guessing. They need to know who the content is for.

What needs to be known?

This is the bit where you tell your content creator what you want them to create. Be sure to include three things:

  • The purpose of the piece
  • The angle to lead with
  • The message the audience should leave with

I find it helps to provide links to relevant background information if you have it available, particularly if the information inspired or contributed to the content idea, rather than rely on content creators to find their own. It can be frustrating when their research doesn’t match or is inferior to your own.

How does the brand communicate?

Include any information the content creators need to ensure that they’re communicating in an authentic voice of the brand.

  • Tone of voice: The easiest way to provide guidance on tone of voice is to provide one or two examples that demonstrate it well. It’s much easier for your content creators to mimic a specific example they’ve seen, read, or heard than it is to interpret vague terms like “formal,” “casual,” or “informative but friendly.”
  • Style guide: Giving your content creator a style guide can save you a lot of tinkering. This is essential for visuals but also important for written content if you don’t want to spend a lot of time changing “%” to “percent” or uncapitalizing job titles. Summarize the key points or most common errors.
  • Examples: Examples aren’t just good for tone of voice; they’re also handy for layout and design to demonstrate how you expect a piece of content to be submitted. This is especially handy if your template includes social media posts, meta descriptions, and so on.

All the elements in a documented brief

Here are nine basic things every single brief requires:

  • Title: What are we calling this thing? (A working title is fine so that everyone knows how to refer to this project.)
  • Client: Who is it for, and what do they do?
  • Deadline: When is the final content due?
  • The brief itself: What is the angle, the message, and the editorial purpose of the content? Include here who the audience is.
  • Specifications: What is the word count, format, aspect ratio, or run time?
  • Submission: How and where should the content be filed? To whom?
  • Contact information: Who is the commissioning editor, the client (if appropriate), and the talent?
  • Resources: What blogging template, style guide, key messaging, access to image libraries, and other elements are required to create and deliver the content?
  • Fee: What is the agreed price/rate? Not everyone includes this in the brief, but it should be included if appropriate.

Depending on your business or the kind of content involved, you might have other important information to include here, too. Put it all in a template and make it the front page of your brief.

Prepare your briefs early

It’s entirely possible you’re reading this, screaming internally, “By the time I’ve done all that, I could have written the damn thing myself.”

But much of this information doesn’t change. Well in advance, you can document the background about a company, its audience, and how it speaks doesn’t change. You can pull all those resources into a one- or two-page document, add some high-quality previous examples, throw in the templates they’ll need, and bam! You’ve created a short, useful briefing package you can provide to any new content creator whenever it is needed. You can do this well ahead of time.

I expect these tips will save you a lot of internal screaming in the future. Not to mention drink, yoga, and voodoo.

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This is an update of a January 2019 CCO article.

Get more advice from Chief Content Officer, a monthly publication for content leaders. Subscribe today to get it in your inbox.

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Cover image by Joseph Kalinowski/Content Marketing Institute

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Quiet Quitting vs. Setting Healthy Boundaries: Where’s The Line?

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Quiet Quitting vs. Setting Healthy Boundaries: Where's The Line?

In the summer of 2022, we first started hearing buzz around a new term: “Quiet quitting“.

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