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3 Key Questions to Determine if Performance Max Is Right for You

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3 Key Questions to Determine if Performance Max Is Right for You

Performance Max (PMax) launched at Google Marketing Live (GML) 2021 and has received a mixed response. Some see great results and others struggle with the mixed-bag performance caused by lack of control.

Understanding whether PMax will serve your account well comes down to these core criteria:

  • What is your budget?
  • Are your individual channels performing well?
  • Can you provide all creative assets?

While there isn’t a definitive yes or no, these questions can help you forecast PMax’s success for your brand. Before we dive into those questions, let’s do a brief overview of this campaign type.

What is Performance Max?

Performance Max campaigns cover all Google Ads types (except Local Service Ads), allocating budget and creative where the algorithm thinks it can do the most good for your marketing objectives. This means that instead of running Search, Display, Video, Discover, Local, or Shopping campaigns separately, you have a single campaign/budget covering all of those channels.

Currently, exclusions require you to work with your Google rep, which means the out-of-the-box campaign doesn’t allow for negative keywords.

These campaigns require text and visual creative. If you don’t supply your own creative (images and videos) Google will create them for you. These creatives typically don’t perform as well so it’s important you have visual creatives ready.

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How to determine whether PMax is right for you

Making the right decision on whether or not to run a Performance Max campaign comes down to three things: budget, existing campaigns, and creative.

What is your budget?

All ad channels have different auction prices. Depending on your budget, you may or may not be able to lean into a channel that would serve you well. As a general rule of thumb, your budgets should allow for at least one qualified lead or sale per day. If your budget can’t support enough clicks to lead to that, you’ll be left with the following options:

  • Raise your budget so you can achieve enough clicks per day.
  • Adjust your targets/keywords so you’re not entering expensive auctions.
  • Abandon the channel and go for a different one.

For constrained budgets, visually-oriented placements like display and video are typically cheaper than spots on the SERP (search engine result page). By using PMax, smaller budgets can snag bargain placements that would otherwise not be achievable.

Bigger budgets can succeed with PMax as well, but PMax can become a bit of a black box for budget allocation, and you also may need to pause your other channels.

performance max right for you - budget allocation

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How are your other channels performing?

All Google Ads channels can empower each other. Paid search can only pick up transactional traffic if your prospects know to search for what you offer. Brand sentiment alone cannot drive sales if your beloved followers can’t find you. Investing in PMax will ensure your bases are covered, but that also means leaving existing campaigns behind.

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If your search campaigns are doing well, layering in PMax could potentially steal traffic. Additionally, if you’re running branded campaigns to protect your brand (and your other campaigns from false positives), PMax might duplicate those efforts.

However, if you’re struggling to afford the auction prices for Google Search, PMax can be a hero.

The biggest risk for cannibalization is YouTube. Youtube campaigns allow for much more control over the pacing of creative and targeting. If your Youtube campaigns are performing, absolutely consider holding on PMax unless all other channels are struggling.

performance max right for you - campaign priority

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Can you supply all the creative?

PMax is often referred to as a black box campaign because there isn’t as much data on the specific queries or placements. However, this encourages advertisers to focus on message mapping creative. Honing the audience signals and creative assets matters more for optimizing your Performance Max campaigns than negative keywords and placements.

With that in mind, it’s vital that any PMax campaigns have visual creative assets. This includes:

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  • Images that will work for all Display and Google Discover spots
  • Video ads for 15 and 30-second spots
  • High-resolution logos

If you’re not able to provide all the creative, Performance Max might not convert as well as standalone campaigns. You can learn more things to know before you start a Performance Max campaign here.

There’s only one way to find out if Performance Max is right for you

Google Ads Performance Max campaigns can be a powerful profit generator for brands with rich visual creative and a clear understanding of who their target market is. There is no concrete answer on whether PMax will work for your brand—it’s not without its pros, cons, and polarized perspectives.

The best way to know is to test while ensuring you’re not running redundant campaigns. Consider pausing standalone campaigns while running PMax so there’s no cannibalization of budget.

If PMax outperforms the standalone campaigns, you can free yourself from micromanaging lots of campaigns, focusing on creative and audiences. Should PMax underperform, you’ll still have your standalone campaigns and won’t have the pressure to come up with creative for channels you didn’t intend to run.



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Does Ad Strength Matter in Google Ads?

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Does Ad Strength Matter in Google Ads?

Ad Strength is one of those metrics that ebbs and flows in importance. Right now, there’s been an uptick in conversations Google’s Ad Strength metric. Those discussions were prompted by a recent press release from Google around some new features coming to the platform. These updates were mostly centered on updates coming to Performance Max capabilities using AI for text and imagery.

So we felt like now was a good time to dive into Google Ad Strength and discuss whether or not it actually matters—and how to improve it if it does.

Contents

What is Ad Strength?

Before we get into whether or not you should pay attention to Ad Strength, let’s talk about what it is.

Essentially, Ad Strength is meant to help advertisers develop strong ads that are more likely to perform well based on Google’s data, but is only used as an indicator, not an actual ranking.

In that way, it’s very similar to Quality Score or Optimization Score. Both are meant to help advertisers develop strong keyword lists and ad accounts, but aren’t actual dictators of how the account will do.

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🛑 Worried you’re wasting spend in Google Ads? Find out with a free, instant audit >> Google Ads Performance Grader

How does Ad Strength impact Google Ads?

Does not having the necessary quantity and variety of assets negatively impact your ad performance?

If you look at the definition of Ad Strength

ad strength definition from google

…it almost seems like it would have a negative impact. Specifically, the last two sentences calling out maximizing performance and the effectiveness of your ads.

But countless advertisers have had different experiences, many of them claiming that their Poor ads actually outperformed the Excellent or Good ads in their accounts.

Additionally, you may notice that ads with a Poor or Average Ad Strength don’t have as many impressions as those with Good or Excellent ratings.

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So, does a low Ad Strength mean your ads are going to have their impressions throttled?

The short answer is no to both:

  1. Ad Strength will not impact the performance of your ads on Google.
  2. A low Ad Strength will not prevent your ads from showing on Google.

But here’s the thing…both of those things COULD happen IF you have low Ad Strength.

If your Ad Strength is low, you could see worse performance for those ads. Your ads also might not win many auctions if they have Poor Ad Strength.

Google has emphasized many times that Ad Strength is only an indication of how well your ad is constructed based on their internal best practices. 

After some other articles were written, Ginny Marvin, Google’s Ad Liaison, responded with this message:

tweet about ad strength from google ad liasontweet about ad strength from google ad liason

⚡️ Is your Google Ads account set up for success? Download now >> The Last Guide to Google Ads Account Structure You’ll Ever Need

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Recent updates that impact Ad Strength

As I mentioned, Google recently released some updates to its Google Ads platform that have put a spotlight on Ad Strength. You can read that article here and hear about how we think these changes lean into Google’s two main focuses for Performance Max updates here.

But one paragraph caught the eye of many advertisers and really started this whole Ad Strength discussion:

ad strength updatead strength update

Google says that moving forward, the quantity and variety of assets will now play a larger role in your Ad Strength scores for your creatives. Basically, “since we’re making it easier for you to have these additional assets and variety, we’re going to start holding you accountable to these standards.”

For the most part, advertisers don’t have an issue with this…but with the actual impact of Ad Strength as a whole.

Should you pay attention to Ad Strength?

(I’ll start this section by saying that I’m writing this from my own personal experience as well as those that I’ve heard from others. I’d love to hear from anyone who disagrees with my approach or would tweak it based on your own experiences. The more points of view, the better.) 

Now that you’re caught up on the recent discussions in the industry and I have my disclaimer out of the way, let’s focus on what actually matters for your day-to-day:

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Should you pay attention to Ad Strength or not? If so, how should you pay attention to it?

My opinion: sometimes.

Your goal as a marketer should always be to create ads that are as relevant and meaningful as possible to your clients and their respective customers. If you’re doing this well, you’re likely going to hit most of the benchmarks for a high Ad Strength right out of the gate. And that applies for all ad formats.

💡 Want to learn more about search engine marketing on Google? Get the free guide >> PPC 101: Complete Guide to Google Ads

How can you improve Ad Strength?

Here are a few high-level suggestions for best practices with ads:

  1. Create compelling messaging that highlights the business’s strengths.
  2. Answer the customer’s query or relate the ads to the content they’re viewing (if possible), i.e. include keywords or something relevant to your targeting.
  3. Test different variants of your messaging. You never know what will work best.
  4. Leverage all the bells and whistles you can including images, videos, logos, locations, ad assets, etc.

While those have been many of the ad copywriting best practices (in my mind) for a long time, it’s not as obvious that they’re tied to Ad Strength as well.

Whether it’s the Ad Strength indicators for Responsive Search Ads:

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responsive search ads ad strength chartresponsive search ads ad strength chart

Or the different ratings you can achieve with Performance Max:

ad strength principles from googlead strength principles from google

Those best practices get you most of the way there. Your job is to then monitor your ad performance and determine if you need to make adjustments.

If you’re seeing good performance from your ads and you’re happy with everything, you might not care what your Ad Strength is.

If you’re not getting the results you need, maybe look at the Ad Strength Improvements column and see what guidance Google gives.

You can even take it one step further. Click to edit the ad and see what suggestions Google has for you on each of the suggested areas for improvement. I have it blurred out below, but there are a handful of new headlines suggested for this ad variant that Google thinks could be better. Maybe they work, maybe they don’t, but I at least have some new ideas that I didn’t have to think of on my own.

ai headline suggestions in google adsai headline suggestions in google ads

For Performance Max, you can now create all sorts of new assets directly in the editor without much work. There’s almost no excuse for not having more ad assets to help you level up your score.

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ai asset creation google adsai asset creation google ads

Don’t make Ad Strength your campaign’s weakness

As a reminder to close this out, don’t optimize to Ad Strength just because Google promotes it. Don’t forget, Ad Strength is not your KPI. Focus on your business KPIs and use Ad Strength as you need to maybe make some improvements.

Need help with your Google Ads campaigns? Find out how we can help.

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Standard Performance Max vs Performance Max for Retail

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Standard Performance Max vs Performance Max for Retail

Google has recently changed the name of standard Performance Max to Performance Max for online sales or lead generation and Performance Max Retail to Performance Max for online sales with a product feed.

A rose by any other name might still smell as sweet. But even as they’ve stayed the same species how do these two roses within Google Ads’ garden differ? 

Performance Max for retail is an ad campaign type that builds on your Google shopping campaign, while bringing in the most valuable features of Performance Max. This enables you to leverage the account inventory from within your Merchant Center accounts with all the clever automatic weapons at Performance Max’s disposal.

Before we go into more detail, how about a brief recap of what Performance Max campaigns actually are?

What is Performance Max?

Performance Max is an all-encompassing campaign format that puts your conversion goals above all else. 

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This should not be mistaken for one-size fits all. Rather it offers a structure that allows you to set the CPA or ROAS aims of the campaign, provide the assets, audience signals and data feeds, and basically let Google play mix and match. That means that bidding, budget optimisation, audiences, creatives, attribution and – most significantly – on which of Google’s properties you appear, are all decided by AI. As well as search (naturally) you could find yourself showing ads on YouTube, Display, Discover, Gmail and Google Maps. All within the single campaign.

If that sounds a bit black box-y, it needn’t be. It’s true that you are obliged, to a reasonable extent, to trust in the tool. Also to be more flexible with what it comes up with than you might initially feel comfortable. A campaign manager wants to be campaign managing, after all. 

Performance Max campaigns will, however, tell you everything about what within your campaigns is and isn’t working. You are then free you to eliminate those that aren’t effective, while identifying new conversion streams that you might not previously have conceived.

What are the benefits of Performance Max Retail over standard smart shopping campaigns?

You will have spotted that among the Google properties listed in the introduction to Performance Max, Google Shopping was not among them (except indirectly, linked to search.) That’s because in order to run them, you will need a Merchant Centre Account (which many advertisers either simply don’t, or isn’t applicable to them) linked to your Pmax campaign.

But Google shopping ads are as much part of the advertising landscape as their text brethren. They will benefit just as much from a Pmax boost. If you’re a retailer using Google Shopping campaigns, you’re going to want to at least try Performance Max Retail.

The advantages of Pmax Retail over shopping include:

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  • Language targeting based on Merchant Center feed or campaign criteria
  • Final URL expansion – allowing you to replace your Final URL with a more relevant landing page based on the user’s search query and intent, and to customize a dynamic ad headline that matches your landing page content
  • All stores are targeted when the Store Visit goal is selected
  • The ability to set conversion goals on a per-customer or per-campaign basis

For want of a better way of putting it, Performance Max Retail is Google Shopping on steroids.

Just as with Performance Max the conversion is the thing. Unlike in a standard Pmax campaign, you’re providing an even more valuable asset source, by way of real time inventory and product data, to inform the ad creation and targeting. Compared to your normal Shopping campaign, you’re going searching for customers and converting them, rather than waiting around for them to come to you.

If you already have a Merchant center account it’s very simple to add it to your Pmax campaign and make it Pmax retail. All you have to do is change the settings within Performance max to tell it to be retail, apply your Merchant center ID and finally provide a Feed Label. The Feed Label can be either a product feed, which means the campaign will only target the products in that feed, or a two-letter country code, which will allow you to target all products from that country.

Google Ads will then go to work, using everything you’ve given it by way of assets to automatically create and serve a wide range of ad formats to all sorts of audiences, in all kinds of spaces. 

Just as with standard shopping ads, if a product is no longer available and drops out of your feed, it will not not be used to create an ad.

The amount of latitude you give Performance Max Retail will be up to you – just as with Performance Max (and in a similar way with standard Shopping) you have control over the limits – but if you’ve ever seen anything resembling Google Shopping ads popping up in surprising places, chances are they’ve been created using Performance Max Retail.

Go wild in the aisles and see what Performance Max Retail can do for you.

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Marketing Funnel: Stages, Strategies, & How It Works

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Marketing Funnel: Stages, Strategies, & How It Works

While everyone has different marketing strategies, there is one thing that every marketing plan should have: the marketing funnel.

Understanding your marketing funnel is the key to identifying the best content and strategies for moving customers along in their journey.

In this post, I will break down everything you need to know about the marketing funnel, including what it represents for your business, why you need one, and how to use it to maximize your success.

Contents

What is the marketing funnel?

The marketing funnel represents a consumer’s journey from being unaware that you exist to becoming a customer. It’s often broken up into four different stages, but the number of stages and names of those stages vary depending on who you talk to. One of the most widely accepted sets of stages is as follows:

  • Awareness
  • Interest
  • Desire
  • Action

We’ll talk more about each of these phases later in this post.

marketing funnel - basic marketing funnel graphic.

The marketing funnel is shaped like a funnel because you naturally get drop-off along the way. Not everyone who becomes aware of your business, product, or service will complete the journey to becoming a customer. The idea is to maximize that number, of course.

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🛑 Want to improve every stage of your marketing funnel? Download 130+ of the Best Online Marketing Tips for Generating More Traffic, Leads, & Sales and move more people from awareness to purchase.

Why is the marketing funnel important?

You need a marketing funnel because most people are not ready to buy right away. This has always been the case to varying degrees for different industries. But it’s more true than ever because consumers have so many options now and even more tools for researching and vetting.

Let’s go over why the marketing funnel helps to account for this buying behavior.

Guides your content strategy

Because customers have different intents at each of the stages in the buying journey, the content that will be most effective at influencing them at each of those stages will be different. With a marketing funnel, you can then create a content marketing funnel so that you’re equipped to move your leads through the journey.

marketing funnel - The full marketing funnel with examples.marketing funnel - The full marketing funnel with examples.

Increases conversions

A marketing funnel increases conversions because, without one, you’re asking people to make a massive leap from being aware of your brand to becoming paying customers without guidance. This rarely happens, so your conversion rates with this approach will be super low.

With a marketing funnel, you start with low-friction education. Each subsequent offer requires a little more commitment and buy-in than the last. Now, you’re increasing conversion rates at each stage, bringing more leads to the finish line.

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marketing funnel - graphic showing the value of each marketing funnel stage.marketing funnel - graphic showing the value of each marketing funnel stage.

Identifies problem areas

As we just covered, a marketing funnel takes your one conversion action (becoming a customer) and breaks it into a series of smaller conversion steps. This way, you can establish benchmark conversion rates at each stage, which will allow you to monitor and adjust accordingly. For example, if you’re generating many good-quality leads but your demo conversion rate is lacking, you may want to revisit your bottom-funnel and sales enablement content.

What are the stages of the marketing funnel?

Now that you understand the marketing funnel and why it’s important, let’s review the different stages of the funnel and the best types of marketing strategies for each stage. Note that you can produce the same content formats at any stage of the funnel: blog posts, downloadable PDFs, website pages, ads, emails, and videos—what differs is the content topic.

Awareness stage

In the awareness stage of the marketing funnel (also called “top of funnel” or “TOF”), the consumer is aware of their pain points but not aware of your business. They may not even be aware of the product or service you offer. Your goal is to get them to understand the problem behind their symptoms, to learn that there are solutions, and to become aware that you exist.

What the consumer is doing: Searching online for information about their pain points. Their keyword intent is informational, so they’re searching things like “how to increase/decrease/improve X” and “why is X happening.”

Best strategies: Offer advice, be helpful, and educate people on the root problem in this content. Use blog posts, ebooks, PR, events, newsletters, guest blogging, social ads for guides, display ads, and more.

Example: My company, Hatch, is a text automation platform for contractors. But contractors in the awareness stage aren’t looking for or interested in this. They’re interested in their symptoms: leads not responding to their calls and sales representatives burning out. So, we have a blog post on reasons your leads aren’t responding.

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marketing funnel - graphic highlighting the awareness stage of the marketing funnel.marketing funnel - graphic highlighting the awareness stage of the marketing funnel.

💡 Master the awareness stage with the free Definitive Guide to Brand Awareness: Top Strategies, Examples, & How to Measure Success.

Interest stage

In the interest stage of the marketing funnel, the customer is aware of the root problem behind their symptoms and that there are solutions to this problem—yours being one of them. Your goal is to get them interested in the solution you offer. This doesn’t necessarily mean your brand, just the type of solution.

What the consumer is doing: Searching for the best solutions to their problem. Their keyword intent is still informational, but the keywords are less about symptoms and more about solutions.

Best strategies: Provide education on the different solutions and offer content illustrating why yours is the best. Try free trials, product guides, explainer videos, buying guides, and search ads.

Example: Continuing with the Hatch example, the customer in this stage of the funnel is now aware that the problem behind the symptom of leads not responding is that they’re not reaching out fast enough. So, one of our middle-of-the-funnel pieces of content is this Speed to Lead Playbook. It’s got strategies for reaching out to leads faster, with automated texting (the solution Hatch provides) being one of those strategies.

marketing funnel - graphic highlighting the interest stage of the marketing funnel.marketing funnel - graphic highlighting the interest stage of the marketing funnel.

Desire stage

At the desire stage of the marketing funnel, the customer is aware of the problem and interested in your particular solution. Your goal is to convince them that your brand is the best provider of that solution.

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What the consumer is doing: Evaluating your business, comparing it to competitors, asking friends about you, and reading reviews. Their keyword intent is commercial, which means they’re searching with terms like “reviews,” “compare,” “vs.,” “alternatives,” and “best.”

Best strategies: Show what makes you different from competitors. You can do this with one-pagers, comparison pages, case studies, testimonial pages, internal battle cards, and reviews. Also, focus on telling a compelling brand story that helps you to stand out.

Example: Still using our Hatch example, this post on Hatch vs. Podium examines how these two texting platforms differ and the types of businesses each one is best suited for.

marketing funnel - graphic highlighting the desire stage of the marketing funnel.marketing funnel - graphic highlighting the desire stage of the marketing funnel.

Action stage

In the action stage of the marketing funnel, the customer is now confident that you are the best solution for their problem. Your goal is to get them confident enough to buy now.

What the consumer is doing: Evaluating the specific offerings you provide, comparing packages, calculating prices, and doing final vetting. Their keyword intent is navigational (they’re returning to your site and review platforms) and transactional (they want to know how/where to buy from you).

Best strategies: Show why you are worth the price, why they should act now, and appeal to their emotions. Offer promotions, use compelling calls to action, and write persuasive copy that sells.

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Example: The Hatch demo page or pricing page would be action-stage pieces of content.

marketing funnel - graphic highlighting the action stage of the marketing funnel.marketing funnel - graphic highlighting the action stage of the marketing funnel.

Maximize conversions with your marketing funnel

No matter what kind of business you have, it’s imperative that you understand what your marketing funnel looks like. Take the time to map yours out so you can increase conversion rates, create a better customer experience, and ultimately gain more customers. And if you identify problem areas, let us show you how we can help move prospects through each stage of your marketing funnel.

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