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Artificial Intelligence (AI) and Automation in Digital Marketing

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Artificial Intelligence (AI) and Automation in Digital Marketing

Artificial Intelligence and automation in digital marketing are like witnessing the magic of technology and creativity. As per the data, a whopping $94 billion was invested in AI-powered marketing automation in 2021.

A survey by Statista in February 2022 revealed a mind-blowing 32% boost in AI-based marketing automation.

The excitement doesn’t stop here!

Reports say that AI-based marketing automation is projected to surge to a powerful $107.5 billion by 2028.

It’s truly fascinating to see how AI-based marketing automation bridges the gap between cutting-edge technology and human connection. This guide reveals the secrets of this majestic collaboration where the future of marketing teams up with a tool that provides unlimited possibilities.

Importance of AI automation in marketing

AI automation in marketing is a streamlined marketing process that feels smooth. It’s a personal assistant who understands the needs of the audience. It makes personalised content speak directly to each potential customer. With AI, you can create memorable campaigns while saving precious resources and money. Imagine the possibilities when your marketing efforts are not only more effective but also more cost-efficient.

Accenture reveals that companies embracing AI have witnessed a 30% rise in their ROI. That’s the kind of growth that dreams are made of. So, marketers should use marketing automation tools because it’s like adding a touch of smart technology to transform your efforts into extraordinary results.

Understanding AI in marketing automation

AI in marketing automation is like having a sidekick that combines tech with human skills, turning marketing strategies into masterpieces. Let’s take a look at some interesting insights:

Cracking the AI code:

Most professionals feel that AI is speaking in a different language. For 41.7% of businesses, the main hurdle to embracing AI marketing is simply not fully understanding it. It’s fascinating to witness endless possibilities that can transform your marketing strategies.

Creating content magic:

Content creation plays the lead role in the AI journey. AI can easily bring your ideas to life, uplifting your content with a creative touch to attract more customers. 44% of businesses have already harnessed AI to craft content that resonates with their audiences.

AI vs. Humans:

This is a rivalry where things get interesting. 71% believe that AI can shine in certain areas, like crunching numbers and data, but many still believe that humans will stay more powerful. AI still can’t deal with making tough decisions, striking up emotional chords and even conjuring creative masterpieces.

A glimpse of brighter horizons:

55% of professionals have already embraced the potential of AI to turbocharge their marketing efforts. AI is not just about uplifting marketing strategies; it also helps save big bucks. AI has helped businesses down their marketing budget for campaigns by 10%.

Navigating the plot twist:

About 35% still think AI might steal their jobs, like an unexpected plot twist. It’s a global concern as technology continues to evolve.

Executing marketing automation using AI

Personalisation with heart:

Imagine a marketing message that feels like it was crafted just for you. That’s the level of personalisation that can be achieved with the help of AI. It’s like having a close friend who understands the likes and dislikes of both you and your audience, making every interaction genuine and special.

Emails that sparkle:

With the help of AI, email automation becomes seamless, easy and smart. It ensures that your messages reach the right people at the perfect time.

Sorted and nurtured leads:

AI turns into a perfect matchmaker as it helps businesses identify the most promising leads through lead scoring.  And when it comes to nurturing these leads, AI’s nurturing game is on point. It provides each lead with the attention and care it deserves.

Gazing into the future with predictive analysis analytics:

AI is like a crystal ball that can give a sneak peek into what’s coming next. AI’s predictive analytics strolls past data to forecast future trends, giving businesses the edge they need to stay ahead of the curve.

Channel brilliance:

From social media to websites, AI becomes the ultimate guide, placing your content exactly where it will shine the brightest. It can help you know all the marketing secret spots for maximum impact.

All day long customer service:

AI allows you to provide customer service 24/7. AI-powered customer service is always ready to assist and ensure the customer’s needs are met.

Memorable communication:

AI transforms communication into an art form. Lightning-fast chatbots or perfectly timed automated follow-ups, AI can make communication more crisp and to the point while being creative. It ensures that every interaction leaves a lasting impression on the customers.

Industry-specific AI marketing automation

Each industry writes its own story with AI marketing automation, creating experiences that go beyond transactions. With the help of AI, it becomes easy to paint a future where industries thrive, businesses flourish, and customers find themselves at the heart of experiences that feel truly bespoke. Let’s take a look at how AI can be used in marketing automation in multiple industries:

E-commerce magic:

AI marketing automation becomes a personal shopping assistant in the competitive virtual marketplace. It’s like a friend who keeps suggesting products that feel like they were made just for the specific customer looking for them. It can help you with dynamic pricing that adjusts like a chameleon, ensuring you always get the best deal.

Healthcare’s healing touch:

AI marketing automation in healthcare is more about care. It is like a nurse who keeps reminding you of appointments and ensures you never miss your medicines. AI can be utilized extremely well in healthcare with automated medical tools.

Wanderlust and warmth:

AI marketing automation can become the perfect travel partner guiding travelers through bookings, suggestions and even experiences. AI automation in hospitality can ensure seamless check-ins, housekeeping, operations, guest experiences, etc. It can help in making the journey of every traveler an unforgettable one with unique experiences.

Financial wisdom:

AI marketing is like a money-savvy expert. It turns into a wise mentor who interprets market trends and offers insights for smart investments. It’s like a financial confidant who helps your money thrive and grow intelligently.

Conclusion:

This is not an ordinary ending; it’s the beginning of something exciting. It’s about a world where technology and human creativity join hands, where campaigns are tailor-made, and time is no longer a constraint but a canvas for strategic brilliance. As we move ahead, remember that the story of AI and automation is far from over. Get ready to shine in a future where the fusion of AI and marketing turn businesses into empires!

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Google’s Surgical Strike on Reputation Abuse

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Google’s Surgical Strike on Reputation Abuse

These aren’t easy questions. On the one hand, many of these sites do clearly fit Google’s warning and were using their authority and reputation to rank content that is low-relevance to the main site and its visitors. With any punitive action, though, the problem is that the sites ranking below the penalized sites may not be of any higher quality. Is USA Today’s coupon section less useful than the dedicated coupon sites that will take its place from the perspective of searchers? Probably not, especially since the data comes from similar sources.

There is a legitimate question of trust here — searchers are more likely to trust this content if it’s attached to a major brand. If a site is hosting third-party content, such as a coupon marketplace, then they’re essentially lending their brand and credibility to content that they haven’t vetted. This could be seen as an abuse of trust.

In Google’s eyes, I suspect the problem is that this tactic has just spread too far, and they couldn’t continue to ignore it. Unfortunately for the sites that were hit, the penalties were severe and wiped out impacted content. Regardless of how we feel about the outcome, this was not an empty threat, and SEOs need to take Google’s new guidelines seriously.

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18 Events and Conferences for Black Entrepreneurs in 2024

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18 Events and Conferences for Black Entrepreneurs in 2024

Welcome to Breaking the Blueprint — a blog series that dives into the unique business challenges and opportunities of underrepresented business owners and entrepreneurs. Learn how they’ve grown or scaled their businesses, explored entrepreneurial ventures within their companies, or created side hustles, and how their stories can inspire and inform your own success.

It can feel isolating if you’re the only one in the room who looks like you.

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IAB Podcast Upfront highlights rebounding audiences and increased innovation

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IAB podcast upfronts in New York

IAB podcast upfronts in New York
Left to right: Hosts Charlamagne tha God and Jess Hilarious, Will Pearson, President, iHeartPodcasts and Conal Byrne, CEO, iHeartMedia Digital Group in New York. Image: Chris Wood.

Podcasts are bouncing back from last year’s slowdown with digital audio publishers, tech partners and brands innovating to build deep relationships with listeners.

At the IAB Podcast Upfront in New York this week, hit shows and successful brand placements were lauded. In addition to the excitement generated by stars like Jon Stewart and Charlamagne tha God, the numbers gauging the industry also showed promise.

U.S. podcast revenue is expected to grow 12% to reach $2 billion — up from 5% growth last year — according to a new IAB/PwC study. Podcasts are projected to reach $2.6 billion by 2026.

The growth is fueled by engaging content and the ability to measure its impact. Adtech is stepping in to measure, prove return on spend and manage brand safety in gripping, sometimes contentious, environments.

“As audio continues to evolve and gain traction, you can expect to hear new innovations around data, measurement, attribution and, crucially, about the ability to assess podcasting’s contribution to KPIs in comparison to other channels in the media mix,” said IAB CEO David Cohen, in his opening remarks.

Comedy and sports leading the way

Podcasting’s slowed growth in 2023 was indicative of lower ad budgets overall as advertisers braced for economic headwinds, according to Matt Shapo, director, Media Center for IAB, in his keynote. The drought is largely over. Data from media analytics firm Guideline found podcast gross media spend up 21.7% in Q1 2024 over Q1 2023. Monthly U.S. podcast listeners now number 135 million, averaging 8.3 podcast episodes per week, according to Edison Research.

Comedy overtook sports and news to become the top podcast category, according to the new IAB report, “U.S. Podcast Advertising Revenue Study: 2023 Revenue & 2024-2026 Growth Projects.” Comedy podcasts gained nearly 300 new advertisers in Q4 2023.

Sports defended second place among popular genres in the report. Announcements from the stage largely followed these preferences.

Jon Stewart, who recently returned to “The Daily Show” to host Mondays, announced a new podcast, “The Weekly Show with Jon Stewart,” via video message at the Upfront. The podcast will start next month and is part of Paramount Audio’s roster, which has a strong sports lineup thanks to its association with CBS Sports.

Reaching underserved groups and tastes

IHeartMedia toasted its partnership with radio and TV host Charlamagne tha God. Charlamagne’s The Black Effect is the largest podcast network in the U.S. for and by black creators. Comedian Jess Hilarious spoke about becoming the newest co-host of the long-running “The Breakfast Club” earlier this year, and doing it while pregnant.

The company also announced a new partnership with Hello Sunshine, a media company founded by Oscar-winner Reese Witherspoon. One resulting podcast, “The Bright Side,” is hosted by journalists Danielle Robay and Simone Boyce. The inspiration for the show was to tell positive stories as a counterweight to negativity in the culture.

With such a large population listening to podcasts, advertisers can now benefit from reaching specific groups catered to by fine-tuned creators and topics. As the top U.S. audio network, iHeartMedia touted its reach of 276 million broadcast listeners. 

Connecting advertisers with the right audience

Through its acquisition of technology, including audio adtech company Triton Digital in 2021, as well as data partnerships, iHeartMedia claims a targetable audience of 34 million podcast listeners through its podcast network, and a broader audio audience of 226 million for advertisers, using first- and third-party data.

“A more diverse audience is tuning in, creating more opportunities for more genres to reach consumers — from true crime to business to history to science and culture, there is content for everyone,” Cohen said.

The IAB study found that the top individual advertiser categories in 2023 were Arts, Entertainment and Media (14%), Financial Services (13%), CPG (12%) and Retail (11%). The largest segment of advertisers was Other (27%), which means many podcast advertisers have distinct products and services and are looking to connect with similarly personalized content.

Acast, the top global podcast network, founded in Stockholm a decade ago, boasts 125,000 shows and 400 million monthly listeners. The company acquired podcast database Podchaser in 2022 to gain insights on 4.5 million podcasts (at the time) with over 1.7 billion data points.

Measurement and brand safety

Technology is catching up to the sheer volume of content in the digital audio space. Measurement company Adelaide developed its standard unit of attention, the AU, to predict how effective ad placements will be in an “apples to apples” way across channels. This method is used by The Coca-Cola Company, NBA and AB InBev, among other big advertisers.

In a study with National Public Media, which includes NPR radio and popular podcasts like the “Tiny Desk” concert series, Adelaide found that NPR, on average, scored 10% higher than Adelaide’s Podcast AU Benchmarks, correlating to full-funnel outcomes. NPR listeners weren’t just clicking through to advertisers’ sites, they were considering making a purchase.

Advertisers can also get deep insights on ad effectiveness through Wondery’s premium podcasts — the company was acquired by Amazon in 2020. Ads on its podcasts can now be managed through the Amazon DSP, and measurement of purchases resulting from ads will soon be available.

The podcast landscape is growing rapidly, and advertisers are understandably concerned about involving their brands with potentially controversial content. AI company Seekr develops large language models (LLMs) to analyze online content, including the context around what’s being said on a podcast. It offers a civility rating that determines if a podcast mentioning “shootings,” for instance, is speaking responsibly and civilly about the topic. In doing so, Seekr adds a layer of confidence for advertisers who would otherwise pass over an opportunity to reach an engaged audience on a topic that means a lot to them. Seekr recently partnered with ad agency Oxford Road to bring more confidence to clients.

“When we move beyond the top 100 podcasts, it becomes infinitely more challenging for these long tails of podcasts to be discovered and monetized,” said Pat LaCroix, EVP, strategic partnerships at Seekr. “Media has a trust problem. We’re living in a time of content fragmentation, political polarization and misinformation. This is all leading to a complex and challenging environment for brands to navigate, especially in a channel where brand safety tools have been in the infancy stage.”



Dig deeper: 10 top marketing podcasts for 2024

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