SEO
In-House vs Outsourcing Marketing: The Ins and Outs
Looking to expand your marketing capabilities? Then you should know what are the benefits and challenges of going in-house vs outsourcing marketing. Some companies have been working on moving their marketing teams in-house especially as the pandemic wears on, but others prefer to focus on their core functions and hire an external agency instead. The question is, what is right for you and your company?
What is in-house marketing?
In-house marketing is exactly what it sounds like—having a marketing team that is internal to the company. For example, here in SEO Hacker we have our own marketing team that is in charge of promoting the company, so we don’t have to hire an external agency to do the marketing for us.
According to The Drum, 57% of multinational companies have created in-house marketing departments, with an additional 17% considering building one. The pandemic has also accelerated the creation of these departments as companies want to be more cost-effective and practical, especially since companies are trying to be more frugal in their expenses.
Benefits of in-house vs outsourcing marketing
Companies would not be hurrying to build an in-house marketing team if there were no benefits. Here are some of them.
Potentially lower costs for the company
I’m going to be mentioning costs quite a bit in this article, and that’s really because the idea of lower or higher costs depends a lot on a number of factors. When looking at the benefits of in-house marketing, costs can be lower depending on two things: first is the skill set your team already has, and second is how willing you are to spend on building and managing a team of your own.
For example, if you have a small but strong marketing team right from the start, then that could be cost-effective. You can also opt to migrate some employees to a marketing role, but that is if the other teams can handle losing some team members. Then you also have to spend on training and resources for marketing.
If the total of those costs are lower than hiring an agency, then you can say that costs are lower with an in-house marketing team.
Stronger brand familiarity
Simple—your in-house marketing team is exposed to the day-to-day processes of your company, therefore they are more familiar with your brand. And since they are your employees, that means they also know your company philosophy and culture. You have the same (or at least, similar) work processes and they know the best approach for your company because they are embedded in the company.
Faster communication
There is no need to email or coordinate a meeting with an accounts manager because you literally can just walk over to their desks and they can walk over to yours. There is also less potential for miscommunication because the team already has an understanding of what the company wants.
For my company, we just use Slack to communicate with each other. Everyone is one message away.
More transparency and control
An in-house marketing team will be focused on your business only and considering how you already have a similar outlook and they have an in-depth understanding of your brand philosophy, then that translates to more control.
In terms of transparency, you get to really know how the marketing efforts are playing out as the team has more access to company data, therefore they have more transparent reports.
When you outsource marketing to another agency, they can only really give you the data that is showing up on their dashboards unless you will be providing them other numbers, such as your revenue.
Challenges of in-house vs outsourcing marketing
Just like there are benefits, there are also challenges to going in-house vs outsourcing marketing.
More work for the employees
First and foremost, especially if you have a limited budget for your marketing team, is that there is more work for your employees. Marketing is not a one-time or one-strategy thing; there are marketing plans to be made for different platforms, experiments, designs, executions, and monitoring.
For example, there is content marketing, email marketing, Pay-Per-Click, and SEO. These have different functions and need different strategies, and they have their own sets of skill sets that are integral to their success. For example, I update our SEO Hacker blog every Tuesday. I also have a podcast that has its dedicated team of producers, editors, and developers. My subscribers get updated every Monday through email. I also have my personal blog. Lastly, we have a retargeting and remarketing practice to ensure that our leads come back to our website.
So if you’re considering fully moving your marketing in-house, you need to look at the workload for those digital marketing strategies and figure out a way to balance them while ensuring your company is being cost-effective.
Limited skill set
With a limited budget comes a limited skill set. Unless you’re the kind of company owner who has no issues with overworking your team, then you won’t have the same skill set that outsourcing marketing to another agency will get you.
Lack of resources
Another challenge that your company could potentially have is the lack of resources, especially if you can’t afford multiple marketing experts and the tools that are needed for effective marketing.
Marketing is not as simple as creating a graphic and coming up with witty one-liners to catch your audience’s attention. It involves market research, keyword research, and a whole lot of strategizing. These strategies are based on data and not just solely on gut feeling. So if you have no way of getting data and monitoring your results, then effective marketing will be difficult to achieve.
Needing new employees
I sound like a broken record at this point, but marketing truly is an investment, and it’s one you shouldn’t skimp on. At some point, hiring and training new experts will be the investment you need to make. That said, going in-house vs outsourcing marketing can end up becoming more expensive for some companies as they end up hiring more people.
What is outsourced marketing?
Outsourced marketing is the exact opposite of in-house marketing. According to Hinge, outsourced marketing is the practice of partnering with an external agency for the company’s marketing needs.
Benefits of outsourced marketing vs in-house
Just as there are benefits to having an in-house team, there are also benefits to hiring an agency.
Companies can focus their resources on core functions
If you aren’t a marketing agency—let’s say, you’re in the construction business—and you’re thinking of having an in-house marketing team, that means you will have to budget your resources on functions that are outside of your business.
When you outsource your marketing, especially if you find a good partner, you get to just focus on whatever your company really does as the marketing portion can be entrusted to someone else.
That is also why in finding an agency, it’s integral that you know how to find a good one.
Access to a specialized team
One of the best things about outsourcing your marketing instead of building one in-house is that you get access to a team of experts at potentially a fraction of the cost. As I mentioned earlier, marketing isn’t a one-time thing. And it certainly isn’t a one-person endeavor.
Hiring an agency means you get writers, developers, designers, and researchers—basically, an entire team of people who live and breathe marketing—to do the work for you while you focus on other things. For example, here’s our team.
More resources for lower costs
Like I said earlier, I will be mentioning costs a couple of times in this post. As you get an entire team when you hire an agency, you also get their resources to be used for your benefit.
Now, some will say that hiring an agency is expensive. It really depends on how you see it and if you do have a workable budget. For example, our SEO services package costs $2,500 to $5,500 per month, with a 12 months lock-in. Yes, that is expensive, but take a look at what’s in the package:
- Site analysis
- Keyword research
- Blog setup
- Quality SEO copywriting
- Link building
- On-page optimization
- Paid directory listing
- Google Analytics reports
- Guest posting
- Monthly reports
And those are just the headers. For example, check out the “Quality SEO copywriting header.”
Here is the “On-page optimization” header:
As you can see, they involve a lot of work, and they involve their own tools and resources to be done right as well. So, yes, it seems expensive, but that’s because there’s an entire team composed of people with various specialties that is working for you.
Imagine if you have to hire people to do all these things, especially if the core function of your business is far from marketing.
Reduced risks
When you outsource marketing to a reputable agency, you ensure that your marketing is taken care of well. The team they assign to you will work hard to ensure that you aren’t wasting the money you’re spending on them on risky endeavors because everything is well-researched. And in the event that they will need to do some experimentation, the results of those experiments are well-documented so they know what’s working and what isn’t.
Challenges of outsourcing marketing vs in-house
There are a couple of challenges that need to be considered when outsourcing marketing vs going in-house.
Communication can potentially be tricky
In this case, the marketing team won’t be a desk or a chat away. They’re completely in a different company, so meetings will definitely need to be scheduled and coordinated. The agency can try to offset this challenge by assigning an accounts manager to your company whom you can contact whenever you have concerns.
Sometimes miscommunication can still happen, but that is why it’s incredibly important to be open and to just overcommunicate instead of expecting that both parties already understand the expectations and concerns of the partner.
Difference in company values
Another challenge that a company can have is looking for an agency that has similar values as they do. You wouldn’t want to end up hiring a company that believes in employing shady tactics or doesn’t believe in transparency.
That’s why when looking for an agency, make sure you check what their current and previous clients have to say about them. Do they take unnecessary risks? Were they difficult to communicate with? Do they see their clients as mere clients, or as partners? It’s important that you and your agency are a good fit for each other so that you can work together smoothly.
It can be expensive if you don’t have the budget
Again, we go back to budget concerns. As I mentioned earlier, outsourcing marketing can be a bit expensive, but that’s because there is plenty of work that comes with marketing. If you don’t have the budget, you can opt to go in-house and start your marketing on a smaller scale.
One thing that some companies do is to work on a hybrid setup. For example, a full digital marketing package from SEO Hacker costs around $3,500 to $9,900. Some of our partners decide to go with our SEO package, or even our email sales automation package which costs around $1,000 to $3,000. They outsource that work to us and work on their own marketing which they have a team for, and we coordinate our efforts to make sure we’re aligned.
For companies that don’t exactly have the budget for a full outsourcing or a full in-house team, a hybrid setup is the perfect solution.
For example, here are our clients, and plenty of them have a hybrid setup with us:
Less access to the team
Unlike if you have an in-house marketing team, you only really get to communicate with the accounts manager assigned to you when you decide to outsource your marketing. In an in-house setup, you get to speak with everybody, but that isn’t possible with an agency unless you specifically request to do so.
Key takeaway
So, should you go for in-house vs outsourcing marketing to another agency? The question here is, as always, what does your company need? And can you afford it?
Whether you build your team in-house or outsource your marketing, there will be a set of benefits and challenges. It could be too expensive, or new employees could be difficult to train. There could be more risks involved or a potential for miscommunication. Or you could find that either one is more cost-effective and practical for you in the long run.
And for those who don’t have the resources to go fully in-house or outsourced, a hybrid setup can be the way to go. It’s the best of both worlds for some, although it could have its own challenges such as coordination and alignment. But at least, that option is available.
Do you think going in-house vs outsourcing marketing is the way to go? Or is it vice-versa, or even both? Let me know in the comments what you think!
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SEO
WordPress Gives WP Engine Users A Reprieve
Matt Mullenweg posted on WordPress.org that WP Engine users have been granted a reprieve from the block on the WordPress plugin and theme repository until October 1st, allowing them to access updates as usual.
WordPress Versus WP Engine
Matt Mullenweg and popular web host WP Engine have been locked in a conflict for the past week over a commercial licensing fee that other web hosts pay but WP Engine does not. The issue between them stems from the frustrations on Mullenweg’s side with the perception that WP Engine is not giving back enough to WordPress in the way that they should. Prominent figures in the WordPress industry like Joost de Valk agree with Mullenweg that companies, including WP Engine, should give back more to WordPress.
WP Engine has offered their side of the story have gone as far as to send a formal cease and desist letter for what they perceive as an unfair attack on their business.
Regardless of who is right or wrong, WordPress users on WP Engine are caught in the middle of this conflict, with their businesses disrupted by Mullenweg’s decision to block WP Engine from accessing the WordPress.org plugin and theme repository, preventing them from updating plugins and themes.
Temporary Reprieve
Mullenweg posted on WordPress.org that he has heard from WordPress users and has decided to give the WordPress users a chance for WP Engine to set up a solution so that they won’t be inconvenienced. WP Engine has until October 1st to engineer a workaround.
He wrote:
“I’ve heard from WP Engine customers that they are frustrated that WP Engine hasn’t been able to make updates, plugin directory, theme directory, and Openverse work on their sites. It saddens me that they’ve been negatively impacted by Silver Lake‘s commercial decisions.
WP Engine was well aware that we could remove access when they chose to ignore our efforts to resolve our differences and enter into a commercial licensing agreement. Heather Brunner, Lee Wittlinger, and their Board chose to take this risk.
…We have lifted the blocks of their servers from accessing ours, until October 1, UTC 00:00. Hopefully this helps them spin up their mirrors of all of WordPress.org’s resources that they were using for free while not paying, and making legal threats against us.”
Read more at WordPress.org:
Featured Image by Shutterstock/Vladimka production
SEO
How to Estimate It and Source Data
Total addressable market (TAM) is an estimation of how much you could earn if you could sell your product or service to every possible customer in your market.
The basic formula for calculating TAM is:
TAM = (Total Number of Potential Customers) × (Average Annual Revenue per Customer)
Understanding TAM helps you figure out the size of your market and the amount of money you could make if you captured all of it.
TAM is also a key metric for startup investors. It shows whether a business idea has a big enough opportunity. Investors often look for a TAM that is “just right” — not too big or too small. A TAM that’s too large might mean the market is crowded with tough competition, while a TAM that’s too small could mean limited room for growth.
In this guide, you’ll learn how to estimate TAM using three methods, where people often make mistakes, and how to refine your estimations to make them plausible to investors or stakeholders and actionable for your business.
There are three approaches to calculating TAM. Depending on the available market data, your business model, and your stakeholders/investors, you should consider using the top-down, bottom-up, or value theory approach.
1. Top-down approach
The top-down approach starts with broad market data and narrows it down to estimate the market size for your specific product or service.
This approach is useful when there’s reliable, broad industry data available.
How to use
- Estimate the overall market size in which your product operates, usually obtained from industry reports or research.
- Apply a percentage that represents the portion of the market your product can realistically capture.
Example
If the global smartphone market is valued at $500 billion, and you are launching a new smartphone accessory, you might estimate that your product could target 5% of the market, which gives you a TAM of $25 billion.
2. Bottom-up approach
The bottom-up approach builds the TAM by starting with specific, individual data related to your business and scaling it up.
This method is great when you have detailed knowledge of your customer base and pricing. As far as I know, investors prefer this method, which offers the most accurate and actionable TAM estimation.
A few birds in the hand is worth billions in the TAM. Early-stage (pre-Series-B) startups shouldn’t worry too much about calculating a precise TAM. As long as it’s in the right ballpark for their thesis, investors care a lot more about the traction you can show with paying customers. That’s why bottom-up is far more convincing than hand-wavy top-down methods that only rely on finding a big enough pie to claim as your market.
How to use
- Estimate how many potential customers there are in your target market. You can do this by using sources like industry reports, census data, or research from trusted organizations (more data sources at the end of the article).
- Multiply this number by the average revenue you expect to earn from each customer (ARPU – Average Revenue Per User).
Tip
To calculate ARPU, consider the pricing of your product or service, how frequently customers will purchase, and the churn rate.
For example, if you charge $100 per month for a subscription service, your monthly churn rate is 5%; on average, a customer might stay subscribed for around 6-7 months, meaning your average revenue per customer would be around $600-700.
Example
Let’s say you have subscription-based software that helps small businesses manage their finances. You identify that 2 million small businesses could benefit from your software. If your ARPU is $600, your TAM would be 2 million customers × $600 = $1.2 billion.
3. Value theory approach
The value theory approach estimates TAM based on the value your product provides to customers and how much they might be willing to pay for it.
This approach is especially useful if you’re introducing a product or service that disrupts existing markets; traditional market size calculations may not accurately reflect the potential.
How to use
- Assess the value or cost savings that your product delivers to the customer.
- Estimate how much customers would be willing to pay for that value and scale it across the entire market.
Example
Suppose you have developed a new energy-efficient lighting system that saves companies $10,000 per year in energy costs.
If 100,000 companies could use your lighting system, and each is willing to pay $5,000 for it (because they’ll save $10,000), your TAM would be 100,000 companies × $5,000 = $500 million.
There’s also a fourth option — a middle ground mentioned by quite a few people who offered their insights for this article.
I’d say the best method to estimate TAM is usually a combination of top-down and bottom-up approaches. The top-down method gives you a big picture view using industry reports and market research, while bottom-up lets you build from the ground up using your own data and customer insights. This combined approach helps balance out the weaknesses of each method.
You may encounter the TAM, SAM, and SOM terminology and need to apply it if an investor requests it.
People who prefer this approach treat TAM as a “pie in the sky” number and further refine it with SAM and SOM portions of it.
- TAM (Total Addressable Market) is the total market if you could sell to everyone, everywhere. Your biggest possible opportunity.
- SAM (Service Addressable Market) is the portion of the TAM you can actually target based on where you operate and who your product is for. For example, if you’re a local coffee shop in New York City, your SAM might be coffee drinkers in NYC, not every coffee drinker worldwide.
- SOM (Service Obtainable Market) is the realistic piece of the SAM that you can actually win over, considering the competition and your strengths. Continuing with the coffee shop example, your SOM might be the number of customers you can realistically attract in your neighborhood, given factors like nearby competitors, your unique offerings, and marketing efforts.
TAM is typically used to make a compelling story about the potential for growth, so it’s easy to be over-optimistic and make mistakes that could make your TAM look better.
Here’s an example. I used a tool that calculates TAM automatically based on a URL to find the market size for netflix.com. The tool told me that there are 7B people who “need it (…) even if they’re not willing or able to make a purchase” and 6.3B ready to make a purchase. Something that I find hard to believe since there are an estimated 5.3B people with internet access worldwide.
Also, the way that the tool defines my potential customers doesn’t sound convincing to me, either, let alone logical.
Other mistakes you should avoid:
- Falling into the “everything trap”. This is when businesses assume that their product or service could appeal to everyone in the market, leading them to calculate TAM based on an overly broad audience.
- Sizing the problem instead of the market. This happens when businesses focus on the total number of people who might benefit from their solution without considering how many are realistically willing to pay for it.
- Overlooking market trends and dynamics. The market can grow or contract, consumer preferences can change, government regulations can influence the market, etc.
The basic data sources for TAM calculations are industry reports you can find on platforms like Statista and census data (like the US census data). However, there are other places where you can look for more detailed data.
Explore the market using search data
Search data is information about what people are looking for online. It can help you understand what customers want, where interest is growing, and what regions are most active.
Google Trends provides some of that data for free. For example, you can check if interest in a plant-based diet is still strong and where in the US you could find the most customers.
But that’s how far this tool goes. You don’t know what terms are “inside” the topic or how popular a keyword is (the numbers in Google Trends are relative). Also, sometimes Google won’t have the data, just like for the term “baby food subscription”.
Alternatively, you can use Ahrefs. I’m sure you’ll find more search terms there and a lot more data points. Let me take you through three examples.
Gauge demand with search volume
Search volume is an estimation of the average monthly number of searches for a keyword over the latest known 12 months of data.
High search volumes suggest a larger potential market. Low search volumes, suggest a smaller market (or that you will need to be more creative to find customers).
For example, while Google Trends didn’t have any data on “baby food subscription”, Ahrefs’ Keywords Explorer shows that there are an estimated 1.2K searches per month in the US of that term. Plus, it shows you the forecast for that keyword.
If you’d be planning to start a new business in this niche, you’d need compelling arguments to justify a high TAM estimate, because the current demand for this type of service appears to be relatively low.
Learn what people want and how they look for it
Keyword research can tell you what people want in which countries. All you need to know is a few broad terms related to your product.
For example, for plant-based products, you could just type in “plant-based, vegan” and then go to the Matching terms report to see the popularity of certain types of products. You can also see if the demand for these products has grown or fallen over the last three months.
So, if you find that the demand for most vegan products has increased, you could assume that your TAM is going to expand in the near future because more people seem to be interested.
You can also use the tool to automatically translate these keywords and see what search terms people use to find the same products around the world and how popular they are.
And if you’re unsure what keywords people could use to find a product or service like yours, just use the AI suggestion feature.
Learn from your competitors
By studying the keywords your competitors are targeting, you can uncover untapped niches or areas where demand is high but competition is lower.
For example, say you’re a SaaS company offering a project management tool. If you used Ahrefs’ Site Explorer, you would find that one of your competitors ranks for terms like “engineering project management software”. This could indicate a niche market with unique needs, where there’s considerable demand but less competition.
While you’re at it, go to the Organic Competitors tab to see who else competes for the same audience. Chances are, you may find some new potential competitors.
Use S-1 filings and quarterly reports from public companies
Public companies’ quarterly reports (10-Q) and S-1/F-1 filings offer rich data for estimating TAM. They provide detailed breakdowns of revenue by product line, geographic region, and market segment, along with insights into market share and growth potential.
For example, if a company generates $500 million from a particular service and claims 10% of the market, you can estimate the TAM at $5 billion.
Both reports can also provide guidance on future growth trends, helping forecast your TAM’s evolution.
You can use AI like ChatGPT to analyze the documents for you (they can be quite complex). Here’s a sample analysis of an over 500-page F-1 filing by an Esports company.
Interview potential customers
While reports give you big numbers, talking to real people gives you the practical insights needed to adjust those estimates.
- By speaking directly to customers, you can gauge whether they actually need your product and how likely they are to adopt it.
- Interviews help you narrow down the customer segments most interested in your solution. Maybe not everyone is a fit, but if certain industries or company sizes show more interest, you can focus your TAM on those segments.
- Asking customers what they’d actually pay for your product gives you real data. If you know what your target customers are willing to spend, you can multiply that by the number of similar customers to estimate your revenue potential and refine your TAM.
Use PitchBook for investment and market data
PitchBook offers broader market data and investment trends. It provides reliable information on market valuations, funding rounds, and industry growth, which helps you gauge the overall size and growth potential of a market.
PitchBook also helps identify key players, making it easier to estimate how much of the market is currently being captured and what remains untapped.
For example, based on Stripe’s post-valuation of $152 billion and an assumed 30% market share, Stripe’s TAM would be approximately $506.67 billion (TAM = valuation/market share).
Other tools for SaaS companies
If you’re in SaaS, there are a couple more sources of data you may find especially useful: BuiltWith and Latka SaaS Database.
BuiltWith is a tool that shows you what technologies websites are using. This tool is great for identifying your ideal customer because you can see which companies use certain tools or platforms that align with your product.
Sidenote.
The Ideal customer profile (ICP) is a detailed description of the type of company or person who would benefit most from your product or service. It’s helpful mostly for a bottom-up approach to calculate market size, as it helps you focus on the specific segments of the market that are most relevant to your business.
Enter a competitor into BuiltWith, and look for the list of their customers. For example, here are some of the sites that use Salesforce. You can sort the list by employees or traffic to find the size of the company you think you could get on board.
The next one is Latka SaaS Database. If you can’t find a SaaS company on PitchBook or BuiltWith, there’s a chance you will find it on Latka. It’s a SaaS-specific database that tracks metrics like revenue, customer growth, churn rates, and funding for thousands of companies.
Knowing your competitors’ revenue and the number of customers they serve can help you better estimate the size of your potential market.
- Use competitors’ ARPU or ACV (Annual Contract Value) to estimate your own future metrics.
- Use the competitor’s revenue or valuation and apply a market share estimation to calculate TAM.
Final thoughts
Remember, TAM is ultimately an estimation. It’s natural to be slightly off, and you’ll probably need to reevaluate every year, after significant changes in the market or after introducing new products.
Generally, TAM calculations are not very accurate. At best, you’re relying on partially known variables (number of potential customers and average lifetime customer value). Industries also change so quickly that TAM calculations can become irrelevant within a matter of months.
What’s perhaps more important than the exact number is the methodology behind your TAM calculation. A well-thought-out approach demonstrates how seriously you take the business and the effort you’ve put into understanding the market.
Got questions or comments? Find me on LinkedIn.
SEO
9 Successful PR Campaign Examples, According to the Data
From Barbie-themed ketchup to exploding owl butts, these PR campaign examples prove that with the right data, timing, and a bit of creativity, you can win coverage and drive real, measurable results.
In this post, you’ll see the data behind nine successful PR campaigns, and hopefully get some inspiration for your next press idea.
9 popular PR campaign examples
This list is a real mixed bag of PR examples – from newsjacking, to content repurposing, exclusive research, and kooky brand stunts – but one thing they all have in common is measurable success.
In each section, I’ll do a post-mortem of campaign performance, share some analysis tactics, and round-off with a couple of quick tips.
Sound good? Let’s jump in.
Campaign 🍅👱🏼♀️🎀 | Heinz Barbiecue |
Brand(s) 🏷️ | Heinz + Mattel |
Links earned 🔗 | 62 |
Campaign type 📰 | Newjacking/brand collab/product release |
Global search volume 🔎 | 600 for “barbie ketchup” |
Search growth (YoY) 📈 | 200% for “barbie ketchup” |
Back in August 2023, when Barbiecore was all the rage, Heinz teased a mockup of two Barbie themed sauces: Kenchup and Barbiecue sauce.
Eight months later, for Barbie’s 65th anniversary in April 2024, Heinz and Mattel dropped the official Barbiecue special edition sauce.
Heinz first conceived of the PR stunt to build intrigue around the product months before it hit the shelves, then used public response as a litmus test for its success.
According to their submission in the Shorty Awards, they carefully coordinated their initial “teaser” drop to coincide with an uptick in audience discussions, following the film’s release.
To date, the Barbiecue PR campaign has earned Heinz 118 relevant mentions in top-tier media outlets like Bloomberg, Yahoo, CBS News, and The Standard, according to Content Explorer.
With zero dollars in paid promotion, it also generated 38 million organic social impressions and doubled average engagement rates.
Quick learnings
- Hijack trending cultural “moments”
- Time your PR campaign launch with peak online conversation
- Use teaser PR to gauge consumer demand and fuel future R&D decisions
Campaign 🛀 | Saltbomb |
Brand 🏷️ | Lush |
Links earned 🔗 | 142 |
Campaign type 📰 | Newjacking/product release |
Global search volume 🔎 | 1.3K for “lush saltburn bath bomb” |
Search growth (YoY) 📈 | 37K% for “lush saltburn bath bomb” |
This is another great PR example of a brand capitalizing on a film, and waiting for post-event discussion to pick up before newsjacking.
Following a veerryy controversial bath scene in the film Saltburn, UK cosmetics retailer, Lush, jumped on the opportunity to insert their brand into a cultural moment.
In February 2024, three months after the film’s release, they released the “Saltbomb”, a special edition, Saltburn-themed bath bomb.
Parodying some of the film’s most risqué moments, Lush didn’t hold back with their product marketing.
And we loved it.
The campaign led to 135 links, many coming from high DR (Domain Rating) publications, driving real, tangible organic traffic – including Global News, New York Times, Pop Sugar, and BBC.
Press coverage actually went above and beyond this, because Lush’s products are part of a few publisher affiliate programs – but affiliate links are a little trickier to track.
Here’s an example of what I mean.
The site Allure wrote up a feature piece on the Lush bath bomb, but their affiliate link navigates to a third-party platform before redirecting to Lush’s product page.
For that reason, the link doesn’t show up in Ahrefs’ Backlinks Report.
Instead, I found it by monitoring campaign-specific keywords in Content Explorer.
Beyond press and affiliate publicity, the Lush PR campaign was a winner on social media.
The photography and product descriptions made it perfect for meme-ification, which added thousands of views and impressions.
It also won big in search, with global keyword volume reaching 1.3K…
And the product landing page earned up to 800 monthly organic visits in its first month.
Traffic has remained steady since, averaging between 500 – 600 monthly visits, despite the product having been archived – pretty good going for a bit of trendjacking.
Quick learnings
- Scout for affiliate links – you won’t always know when a publisher plans to use an affiliate link, so searching for mentions of campaign keywords can help you find any affiliate coverage that has flown under the radar.
- Think about how your brand and its tangential topics can tie into cultural moments.
Campaign 👴🏻 | Eclectic Grandpa |
Brand 🏷️ | |
Links earned 🔗 | 98 |
Campaign type 📑 | Report |
Global search volume 🔎 | 4.8K for “eclectic grandpa” |
Search growth (YoY) 📈 | 215K% for “eclectic grandpa” |
Every year, Pinterest taps into their internal platform search data to post their trend forecasts in what is known as “Pinterest Predicts”.
Posting on Pinterest For Business (the company’s commercial arm), they categorize related high-growth searches, and assign them novel trend names like “Eclectic grandpa”, “Bow stacking” or “Cafe core”.
I took a look at the Site Structure report, and found that Pinterest’s most linked trend was in fact the “Eclectic Grandpa” which – in Pinterest’s words – is all about:
“Embracing ‘grandpa core’ and bringing eccentric and expressive elements for the ages to wardrobes. Think retro streetwear, chic cardigans and customised clothing. Because the coastal grandma aesthetic is so last year.”
To date, the trend has earned citations from 98 separate domains.
A look at the Backlinks report revealed coverage from Vogue, Elle, Who What Wear, New York Post, and Business Insider.
And it didn’t end there. The “Eclectic Grandpa” gets about a bit, cropping up 340 times in the articles I discovered via Content Explorer.
A considerable number of those DR 50+ mentions (150, to be precise) went unlinked based on Ahrefs’ Unlinked Mentions filter/export – links which could still be claimed by the Pinterest team.
Given the far reaching coverage, searches for “Eclectic Grandpa” keywords have shot up in the last year, growing to 4.8K global search volume (GSV).
By creating link magnet content, Pinterest has managed to drum up huge publicity – whether they pitched for it or not – making it a great example of a successful PR campaign.
Quick learnings
- Mine company data to publish new, unseen trends and insights.
- Come up with a unique name for self-discovered trends and/or theories so it’s easier to monitor uptake and keep track of press coverage.
- Track mentions – not just links – and claim any unlinked mentions to enhance SEO and brand authority.
Real estate marketplace, Zillow, surveyed 1,815 homeowners and found that those with lower mortgage rates are twice as likely to stay put vs selling their home.
By creating firsthand research tackling an issue close to their audience’s heart, Zillow earned 235 backlinks from the likes of Bloomberg, Yahoo, FoxBusiness, and Money.com.
Sites referenced the survey for multiple reasons; not just quoting one stat, but a whole variety, as evidenced in the anchor text of their backlinks.
Quick learnings
- Conduct your own surveys, asking questions which address a key problem in your industry, then quantitatively analyze the responses.
- Tease out multiple hard hitting stats to drive more coverage and link variety.
Campaign 🔮👨💻 | Future of Work |
Brand 🏷️ | |
Links earned 🔗 | 383 |
Campaign type 📑 | Report |
Global search volume 🔎 | 300 for “LinkedIn report” |
LinkedIn tends to keep their data under lock and key, but in their Future of Work report they released proprietary insights on the growth of AI conversations on the platform, plus the impact of AI on careers.
A great example of exclusive PR, LinkedIn’s report made a splash, landing 383 links in Forbes, Microsoft, Harvard Business Review, and CNET.
Quick learnings
- Think about what unseen or underground data you can harvest to generate exclusive research for your next PR campaign.
- If you have internal data, analyze patterns and trends to carve out a totally unique angle..
Tip
Personal finance company, WalletHub, compared the 150 largest metropolitan statistical areas, or MSAs, across 11 key metrics.
Combining primary data with third-party sources like the U.S. Census Bureau, GreatSchools.org, and Yelp, WalletHub created an interactive study ranking the most and least educated cities in America.
This is an example of a PR campaign that doubles as great content marketing.
It snagged 604 unique backlinks from heavy hitters like Wikipedia, Forbes, Business Insider, Bloomberg, and Yahoo – as well as tons of state publications.
Location based PR campaigns are an especially powerful form of PR, since they have both local and national appeal.
Here’s Tom Chivers, PR Expert and Founder of Sabot, explaining why localization really works for public relations campaigns – with a great additional point made by Co-Founder of Journo Finder, Veronica Fletcher.
Quick learnings
- Use superlatives in headlines (e.g. “Most”, “Least”, “Best”).
- Embrace ranking formats – comparisons make readers want to click to see how they size up.
- Slice and dice your data by location to get your campaign syndicated in both national and local publications.
Campaign 🍩 | “Go USA” and “Passport to Paris” doughnuts |
Brand(s) 🏷️ | Krispy Kreme |
Links earned 🔗 | 95 |
Campaign type 📰 | Newjacking/brand collab/product release |
Global search volume 🔎 | 45K for “Olympics Krispy Kreme Doughnuts” |
Search growth (YoY) 📈 | 4.4M% for “Olympics Krispy Kreme Doughnuts” |
Krispy Kreme rode the wave of Olympic interest this year by developing two special edition doughnuts: “Go USA” and “Passport to Paris”.
As we’ve seen already, popular PR campaigns don’t always neatly track back to the sources you’d expect them to.
Krispy Kreme earned only 11 links to their USA doughnut press release, and 20 to their Paris doughnut launch announcement. Not exactly groundbreaking.
But when you filter for mentions of campaign keywords (e.g. “Go USA” and “Paris”) at the domain-level, you find a whole lot more coverage; 95 links, to be precise, from major publications like Yahoo, USA Today, People, and the Food Network.
The special edition doughnuts also drive a cool 45K monthly searches, according to the Matching Terms report in Keywords Explorer.
Quick learnings
- Capitalize on high demand around recurring events.
- For campaigns that can’t be neatly tracked (e.g. no specific landing page, or product page) pay closer attention to homepage or domain-level links through clever filtering.
Campaign 🍟👞 | McDonald’s + Crocs Collaboration |
Brand(s) 🏷️ | Crocs + McDonald’s |
Links earned 🔗 | 516 |
Campaign type 📰 | Brand collab/product release |
Global search volume 🔎 | 18K for “mcdonalds crocs” |
Search growth (YoY) 📈 | 838% for “mcdonalds crocs” |
This next PR example is a campaign of multiple parts. It began with a pair of McDonald’s themed Crocs, and has extended to a full blown footwear collection…
And a novelty product: McDonald’s happy meal mini-crocs keyring.
The coordinated PR campaign has generated huge awareness for both brands, but tracking all the fragmented assets is no mean feat.
To get a better idea of overall brand awareness, I opted instead to search for co-citations at the domain level.
Searching in the Backlinks report, I applied filters for each brand name in the other’s backlink profile.
McDonald’s earned 260 links for “Crocs” related content, but Crocs was the real winner, landing 416 links for “McDonald’s” related press from media goliaths like Business Insider, Fast Company, and Entrepreneur.
From studying the campaign’s individual assets, I noticed something interesting: social posts have the ability to attract links.
Take for instance, this UGC post by Instagram food account, Snackolater. It landed 24 backlinks after sharing news of the happy meal mini-croc launch.
It had never occurred to me to track social media posts for links, but you can never tell how a journalist is going to reference your campaign, so it’s worthwhile setting up a backlink alert for all your assets just in case!
The growth of brand searches is a real testament to the success of a PR campaign, and this collaboration definitely delivers on that front.
Audiences are searching for relevant McDonald’s + Croc based keywords a total of 37K times a month on average, based on data in Keywords Explorer.
Quick learnings
- Sometimes, the “side” brand in a collaboration can snag more links. Keep that in mind for your next PR partnership.
- With two brands there are double the assets to track, including product pages, press releases, landing pages, and various social posts – make sure you have purview over the performance of all moving parts to track public relations campaigns holistically.
- Don’t forget to report on social posts, not just for impressions/engagement but for links.
Campaign ❎🍑 | Do your lesson, no buts |
Brand(s) 🏷️ | Duo Lingo |
Links earned 🔗 | 130 |
Campaign type 📽️ | Advert |
Global search volume 🔎 | 250 for “Duolingo commercial” |
Search growth (YoY) 📈 | 376% for “Duolingo commercial” |
Duolingo leaned into their weird yet wonderful brand of marketing with a hilarious superbowl ad featuring Duo, the brand’s menacing owl character.
In 5 (wild) seconds, we witness the explosion of Duo’s butt, and the growth of a mini Duo in its place, accompanied by a reminder to do our Duo Lingo lesson.
The ad creative was repurposed from a widget design that went semi-viral – Duo Lingo knew it worked, so they built on it.
And in a stroke of coordinated PR genius, they simultaneously sent out a push-notification to app users as soon as the ad went live.
“We decided to pair the ad with a coordinated push notification, which would hit learners’ phones right after the commercial aired, reinforcing the idea that Duo is always watching 👀.”
The YouTube commercial has earned 5M views and 130 links from Gizmodo, Lifehacker, and Indy100.
Plus 24M plays on TikTok.
The Duolingo team have written up a seriously funny play-by-play of the PR campaign here – they talk about everything from the lengths they went to to get the right “shine” on Duo’s buttocks, to carefully selecting the perfect fart sound effect. I recommend reading it, for a giggle if nothing else.
Quick learnings
- Upcycle owned content that has worked well in the past for your next PR campaign.
- Try a mixed-message approach to really drive the point of your campaign home.
How I found these PR campaign examples (and you can too)
I spent a lot of time:
There were so many awesome examples of PR, but I narrowed it down to the ones that drove either press mentions, links, search volume, traffic, or all of the above.
Final thoughts
The best PR campaigns aren’t just about links. They’re about creating conversations, driving awareness, and making a lasting impact on your audience.
Here’s a quick recap of some of the top takeaways:
- Time it right: Launch your campaigns when conversations peak
- Tap into unique data: Use exclusive insights to stand out
- Track holistically: Monitor links, mentions, searches, and social
- Rank and compare: Engage multiple audience “tribes” through rankings
- Take a local angle: Analyze multiple locations to win more press
- Collaborate creatively: Brand partnerships can amplify your reach
- Repurpose winners: Turn successful content into new campaigns
Success is predicated on a campaign meeting its goal(s), and while we don’t know exactly what these brands set out to achieve, their campaigns have enjoyed results that most of us would be pretty happy with.
Hopefully they’ve given you some inspiration for your next project.
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