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How Blackcart’s ‘try-before-you-buy’ software is helping Mohala sell sunglasses

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How Blackcart’s 'try-before-you-buy' software is helping Mohala sell sunglasses

How Blackcarts try before you buy software is helping Mohala sell sunglasses
Image provided by Mohala.

“Most eyewear in the world is one size fits all,” explained Mohala founder Ashley Johnson. “It’s leaving out women who have different nose bridges, face widths, and face shapes than the standard face shape. It causes the problems of sunglasses or eyewear sliding down the face, resting on cheeks, leaving imprints, and hitting lashes.”

Headquartered in Hawaii, Mohala Eyewear is a startup with a unique approach to designing sunglasses. The company makes adjustable-frame eyewear with various nose bridges and widths that can be customized to fit different faces. 

In addition to bringing more inclusivity to eyewear, Mohala has a mission to help fund education for girls in Bangladesh, Cambodia, India, Laos, Nepal, Sri Lanka, Tanzania, and Vietnam. For each pair of sunglasses sold, Mohala donates a week of school.

Upon launching the company, Johnson had two challenges to address. First, she needed to let people know about Mohala’s unique product offering. She also needed to help people determine which size frame worked best for them. 

While most people know their dress or shoe size, the concept of sunglasses that fit your specific nose bridge is a new one. Johnson wanted to give her customers the opportunity to try the different nose bridge sizes so they could find the best fit for their face shape. 

Said Johnson, “The biggest advantage brick and mortar stores have over e-commerce stores is that customers can try multiple things on before they pay for it. I needed to figure out how my e-commerce business could get over that hurdle.”

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A startup with a problem to solve

Johnson needed a solution that enabled her customers to try her different frame designs and easily return what they didn’t want. At the time of her research, there wasn’t much available for small retailers to facilitate try-before-you-buy (TBYB) programs.  

She initially reached out to Shopify, the platform she uses to host her e-commerce store, but they had nothing that fit this need at the time. Ultimately, Johnson could find only two companies with the TBYB technology she needed. One company turned her away because they were only working with brands doing a certain sales volume. 

Said Johnson, “The other company was Blackcart, which had fundraised and launched during the pandemic. They initially said I was too small, but I convinced the owner that small brands need this service too, so he said he would take a chance on me.”

Blackcart launched in June 2020 and their TBYB technology integrates with top e-commerce platforms including Shopify, Magento, Salesforce, and WooCommerce. But when Johnson reached out to them, they were just starting out. Blackcart’s software gives retailers the ability to ship items to a customer’s home with free and easy returns of what they don’t want. The customer only pays for what they choose to keep, plus a nominal deposit fee when they place their order.

A necessary customer experience

Companies like Warby Parker and (naturally) Amazon have TBYB models. In the former case, shoppers can select 5 frames to test at home. Amazon’s program allows shoppers to select up to 6 different items of clothing to try on at home. 

According to a Forrester study commissioned by Shopify, 57% of consumers say TBYB programs say that the flexibility and convenience of trying new products influences their decision to buy online.

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Johnson notes that just like larger retailers, small businesses need the option to implement a TBYB program. She emphasized that being able to try something before you buy it is important to the shopping experience, even (or especially) for e-commerce purchases. 

“I think all customers are going to expect it,” she said. “It would be hard for Mohala’s customers if they wanted to try all three nose bridges. They would have to spend $600 up front and then return things. Now, they pay a $10 deposit and then mail back anything that doesn’t fit.”

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Try before you buy order page. Image provided by Mohala

Most people who use the TBYB feature keep at least keep one pair of glasses and sometimes they keep two. The $10 deposit is a fee that Blackcart recommended Mohala start with. 

Blackcart’s TBYB feature enables Johnson’s small team of five to manage the entire trial process via a separate portal where they can easily process returns. Since it integrates with Shopify, refunds and payments can be processed and reported to Shopify. Mohala fulfils them the same way they fulfill any normal order.

“It’s a very smooth process. Blackcart has continued to upgrade their technology, so it’s just gotten better and better,” said Johnson.

Johnson’s team has monthly meetings with Blackcart to review results of the program, identify opportunities, and discuss any new features (e.g., more robust reporting tools were recently added to help with banking reconciliation).


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Try-before-you-buy boosts sales

Mohala experienced a 12% increase in sales in 2021, the year that they added Blackcart. Part of the increase was due to partnering with Nordstrom at the end of 2021 so that Mohala’s glasses could be sold by the retailer. Over the past two months, they’ve had more revenue from Blackcart than from regular orders. 

“It shows that people prefer to have that try-before-you-buy experience,” said Johnson. “I think it just feels safer. If a customer likes three different colors or styles, but isn’t sure which one is going to look best on them, it’s a safer way to shop.”

Johnson’s advice to fashion and beauty retailers is that they should all have a TBYB component as part of their business model, regardless of their size. There is clearly a need for this technology in the e-commerce ecosystem. 

“I really believe in this software and this customer experience,” said Johnson. “Blackcart has been very willing to work with smaller startups.”

Read next: More case studies by Jacqueline Dooley

Johnson notes that it’s important to determine how the TBYB feature aligns with your offering. When they launched the feature, they didn’t set a three pair requirement so customers could try one pair at a time. “Requiring three pairs to try made more sense within the parameters of the program for us along with the $10 deposit.”

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A try-before-you-buy strategy should be determined based on your company’s offering and goals, but Johnson’s biggest advice is simply to “do it.” Implementing this software can give your company a competitive advantage and provide an overall better shopping experience for e-commerce customers.


About The Author

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Jacqueline Dooley is a freelance B2B content writer and journalist covering martech industry news and trends. Since 2018, she’s worked with B2B-focused agencies, publications, and direct clients to create articles, blog posts, whitepapers, and eBooks. Prior to that, Dooley founded Twelve Thousand, LLC where she worked with clients to create, manage, and optimize paid search and social campaigns.


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Elevating Women in SEO for a More Inclusive Industry

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Elevating Women in SEO for a More Inclusive Industry

Know your value

It’s essential for women to recognize their worth and advocate for themselves in the workplace. It’s important to know your value and not be afraid to own it.

For a lot of women, myself included, doing this can feel horribly unnatural. It’s often hard to admit that you’re good at things or that you have big ambitions because of how society treats us. I, for example, often struggle with writing my own bio or answering questions about my career path and successes. I even struggled while writing this article in many ways, describing my personal experiences and opening myself up.

It’s easy to underestimate our value and downplay our contributions, but it’s essential to recognize the unique skills, talents, and perspectives that we bring to the table. So, take a moment to reflect on your achievements, expertise, and strengths. Don’t be afraid to speak up and advocate for yourself in meetings, negotiations, and performance reviews. While it may sound daunting, there are actionable steps you can take to get started.

Track your achievements and, as much as possible, quantify the impact. Document projects you’ve worked on, results you’ve achieved, and positive feedback or recognition you’ve received from colleagues or supervisors. Use data and metrics to demonstrate the value you bring to the table. And when the time comes to discuss salary and benefits, you will be prepared with everything you need to ask for what you deserve. Try writing a script and reading it aloud to prepare yourself. It may feel silly, but it works.

More tactically, do your research. Find salary benchmarks from places like Glassdoor or LinkedIn. Use Fishbowl to find people talking candidly about salary ranges for roles similar to yours. There are multiple “Bowls” dedicated to salary, compensation, and negotiations. You may just find people comparing notes on salary from your company.

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Remember, you deserve to be recognized and rewarded for your hard work.

For those in leadership positions, we can advocate for more transparency around salary and compensation. That doesn’t have to mean that an entire company has access to everyone’s personal income, but it could mean that, as a company, you share salary ranges for different positions based on experience. It could mean that you clearly define the factors that go into determining salary or a raise and how these factors are weighted. Every company is different, but the goal should be to foster a culture of transparency and accountability.

Overcoming imposter syndrome

Overcoming imposter syndrome and self-doubt is key to promoting yourself and establishing a strong professional identity. It’s natural to experience moments of insecurity and self-doubt. It’s natural to have a sense of not belonging. I know I have certainly experienced it. But just because you feel impostor syndrome or you’re not sure you can do something doesn’t mean you shouldn’t try. Don’t disqualify yourself.

In my experience, men more often specialize in technical SEO than women, which can cause a lot of women to doubt themselves around the more technical side of things. Data from Lidia’s article on the gender divide in topics illustrates this very well. Last year, men wrote the overwhelming majority of content on technical SEO and AI. In contrast, women tended to author more of the “soft” topics. This could be related to women in our industry feeling like they can’t or shouldn’t author content on certain technical topics.

But it’s essential not to let imposter syndrome hold you back from reaching your full potential. So, next time you feel a sense of not belonging, remind yourself of your accomplishments, resilience, and unwavering determination. And remember, you are not alone — many successful women have faced imposter syndrome and overcome it, and so can you.

Make your own credentials

In today’s competitive world, it’s not enough to rely on others to recognize your talents and achievements — you need to take control of your own narrative and actively promote yourself.

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You don’t have to write a dissertation to be considered an expert. You also don’t have to share a brand new idea or point of view to be considered a thought leader. The key is to find inefficiencies and unique perspectives  —  whether about the industry as a whole or specific to SEO specialties or verticals  —  and be vocal about it.

Leverage social media and your personal or company website as a platform to express your opinions and share your ideas. Join SEO communities like Sisters in SEO on Facebook or Women in Tech SEO on Slack. These are your peers who will not only happily support your thought leadership efforts but also serve as a sounding board and support system for you. Seek out speaking opportunities and podcast guest appearances. Submit your work and yourself for awards. Don’t be afraid to put yourself out there and showcase what you bring to the table.

I created my own website a few years back to showcase my expertise. With options like WordPress and Wix, it’s easier than ever to get a site up and running. It’s also relatively inexpensive to maintain. Today, I use it as a portfolio that showcases all of my accomplishments, from publications to speaking engagements.

Just remember  —  innovation is great, but it’s not a requirement. A new perspective on something old can be just as valuable as a shiny new idea.

Depth over breadth

Not everybody has to be (or can be) an expert on all things SEO. But you can become an expert on a very specific topic or aspect of SEO. You can also work to become the local expert within your company, city/region, or even a particular vertical. The goal is to be the go-to person about a certain topic or facet of the industry. Maybe you want to be the voice of local SEO like Darren or the data scientist like Annie. Use that angle to start small and master your niche.

Building your own credentials isn’t magic. It just feels that way when it works.

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Creating a clear and impactful online presence that reflects what you do and what you stand for will allow you to stand out as a true thought leader. Strong personal branding also provides an opportunity for women in SEO to gain valuable support by connecting with other female leaders. The more value you can provide, the stronger your credentials will be, and the wider your reach can grow.



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A Recap of Everything Marketers & Advertisers Need to Know

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A Recap of Everything Marketers & Advertisers Need to Know

When rumors started swirling about Twitter changing its name to X, I couldn’t believe it at first. But then, in July 2023, as I searched for my favorite blue icon on the phone, I found a black icon instead. It had actually happened!

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The key to correcting the C-suite trust deficit

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The key to correcting the C-suite trust deficit

Take a moment to search “CMO tenure” and you’ll find a wide variety of content discussing the short tenure of CMOs and how it’s among the shortest of roles in the C-suite. If you dive deeper, you’ll find that CEOs don’t seem to trust CMOs. 

Boathouse’s CMO Insights study (registration required) noted several sobering conclusions:

  • 34% of CEOs have great confidence in their CMOs.
  • 32% of CEOs trust their CMOs.
  • 56% of CEOs believe their CMO supports their long-term vision.
  • And only 10% of CEOs believe their CMO puts the CEO’s needs before their own.

If these statistics also apply to the CMO’s entire organization, then it’s clear we have a trust problem with marketing leadership.

If you haven’t read Patrick Lencioni’s “The Five Dysfunctions of a Team,” I consider it required reading for anyone in any leadership role. In his book, Lencioni builds a pyramid of dysfunctions that need to be addressed for a team to succeed. The foundational dysfunction — with which one cannot build a successful team — is “absence of trust.” We see it at scale with marketing organizations today.

Introducing objectivity through data

In “Hamlet,” Shakespeare writes, “There is nothing either good or bad, but thinking makes it so.” Each organization that makes up a company looks at the company from a different perspective. What marketing sees as positive, finance may see as negative. But who’s right? No one.

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Usually, there is no objectivity because leadership comes up with an idea and we execute it. It’s like the fashion proverb “Beauty is in the eye of the beholder.” Unfortunately, we’re going to struggle to run a profitable organization if it’s run like a fashion show.

Therefore, we need to introduce objectivity to how we work. Leadership needs to come together to agree on goals that align with the goals of the broader organization. One element of this conversation should be an acknowledgment that this is turning a ship.

Often leaders — especially those without marketing backgrounds — are likely to expect instant gratification. It’s going to take time to turn the ship and you and your team would do well to set reasonable expectations right away.

Dig deeper: KPIs that connect: 5 metrics for marketing, sales and product alignment

Aligning goals and metrics across the organization

With goals in hand, we need to assign metrics to their progress and agree on the source(s) of truth. Once these objective measures are in place, perspective doesn’t matter. 2 + 2 = 4 regardless of whether you’re in HR or accounting.

Every public road has a speed limit and whether you’re in compliance with it has nothing to do with your perspective. If you’re above it, you’re wrong and subject to penalties. Referring to the fashion example, it’s not a fashion show where some people like a dress and others don’t.

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By using data to objectively measure marketing’s progress within the organization and having the rest of the leadership buy into the strategy, we build trust through objectivity. Maybe the CEO would not have chosen the campaign the marketing team chose.

But if it was agreed that a >1 ROAS is how we measure a successful campaign, it can’t be argued that the campaign was unsuccessful if the ROAS was >1. In this example, the campaign was an objective success even if the CEO’s subjective opinion was negative.

Data-driven campaign planning

Within the marketing organization, campaigns should always be developed with measurement top of mind. Through analysis, we can determine what channels, creative, audiences and tactics will be most successful for a given campaign. 

Being able to tell the leadership team that campaigns are chosen based on their ability to deliver measured results across metrics aligned to cross-departmental goals is a powerful message. It further builds trust and confidence that marketing isn’t run based on the CMO’s subjective opinions or gut decisions. Rather, it’s a collaborative, data-driven process.

For this to be successful, though, it can’t just be for show, where we make a gut decision and direct an analyst to go find data to back up our approach. This would be analytics theater, which is a perversion of the data. Instead, tell the analyst what you think you want to do and ask them to assess it.

For the rest of the organization’s leadership, ask questions when the marketing team presents a campaign. Find out how they came up with the strategy and expect to hear a lot about data — especially the metrics you all agreed would support the company’s overarching goals.

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Dig deeper: 5 failure points of a marketing measurement plan — and how to fix them

Data literacy: Building credibility through transparency 

Building trust doesn’t happen overnight, but a sustained practice of using data to drive marketing leadership’s decisions will build trust if the metrics ladder up to the organizational goals and all of leadership is bought into the measurement plan.



Over time, this trust will translate into longer tenure and more successful teams through building the infrastructure needed to tackle Lencioni’s five dysfunctions.

Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.

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