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18 Online Review Statistics Every Marketer Should Know

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18 Online Review Statistics Every Marketer Should Know

Online reviews are an unavoidable part of doing business in today’s digital age.

Every marketer worth their salt knows that online reputation is everything.

Whether you own or manage a small mom-and-pop restaurant, a computer software company, or a chain of coffee shops, your customers are likely to look for you online.

That means one of the first things they’ll do is look for online reviews about your business.

Of course, positive reviews help you to create a trusted brand, which people are more likely to purchase from. However, how you respond to negative reviews also says much about your business.

Why Online Reviews Are So Powerful

Yelp, Google Business Profile, TripAdvisor, and similar are a boon for consumers, giving them a platform to learn about businesses before patronizing them.

For business owners? Not so much.

It seems that no matter how hard you try, you’re bound to get that one bad review that could potentially overshadow all your glowing reviews.

Online reviews, however, are an unavoidable part of doing business online.

For millennials, reviews are empowering, helping them make an informed and thought-out purchase decision (useful when deciding if a restaurant’s $15 avocado toast is worth it).

If you still aren’t completely on board, here are online review statistics that may change your mind.

1. Positive & Negative Reviews Influence Consumers

According to a 2021 report by PowerReviews, over 99.9% of customers read reviews when they shop online.

Furthermore, 96% of customers look for negative reviews specifically. This figure was 85% back in 2018.

When people look for bad reviews, they’re interested in knowing some of the company’s weaknesses. Where could they improve? If the downfalls are minor, it makes the researcher feel assured.

A near-perfect rating is often viewed as less credible and leads to consumer skepticism if reviews are too positive.

2. Consumers Trust Reviews Like Recommendations From Loved Ones

BrightLocal’s local consumer survey shows that 49% of consumers trust reviews as much as personal recommendations from friends and family members.

Screenshot from BrightLocal, January 2023

When you consider just how much we trust the people we love, it’s compelling to think that every 1 in 2 people trust online reviews as much.

However, the research reveals that some occasions cause consumers to suspect a review’s validity. So, you do need to be mindful of this.

Situations that can raise suspicion that a review may be fake include:

  • The review is overboard in its praise (45%)
  • The review is one of many reviews with similar content (40%)
  • The reviewer uses a common pseudonym or is anonymous (38%)
  • The review is overboard in negativity (36%)
  • The review is one of only a few positive amongst many negative reviews (32%)
  • The review contains hardly any text and is just a star rating (31%)

3. The More Reviews, The Better Reputation

The More Reviews, the BetterScreenshot from BrightLocal, January 2023

BrightLocal’s research also found that 60% of consumers feel that the number of reviews a business has is critical when reviewing and deciding whether to use its services.

Although this has dropped since 2020, it’s still a high figure, especially compared to 2019, 2018, and 2017.

4. Most Consumers Don’t Trust Advertising

While online reviews are seeing a rise in consumer trust, the same can’t be said for traditional advertising.

According to Performance Marketing World, 84% of millennials don’t trust conventional advertising.

If anything, this finding is a sign of the times. People are tired of ads being pushed on their faces, especially ads that belie the truth of the quality of the products and services they get from brands.

5. Shoppers Research Product Reviews On Their Phones – Outside Of Your Store

OuterBox recently revealed that every 8 in 10 shoppers use their smartphones to look up product reviews while they are in-store.

Before buying an item, shoppers will quickly search to see what other people have had to say about the product in question.

Some will compare prices, determining whether they can find the item elsewhere cheaper.

This statistic shows how the online and offline worlds are becoming increasingly integrated. If you don’t have a good online review presence, it can have a negative impact on the number of sales you make in-store.

6. Reviews Shared On Twitter Increase Social Commerce

Yotpo has revealed that reviews on social media platforms increase social commerce, especially on Twitter. You can see this displayed in the chart below:

Reviews Shared on Twitter Increase Social Commerce by More Than 6%Screenshot from Yotpo.com, January 2023

When we think of social media, we associate it with building brand awareness. However, it’s also effective for driving sales.

Shopify recently published a survey that revealed the average conversion rate for the social media websites represented in the graph above:

  • The average conversion rate for LinkedIn is 0.47%
  • The average conversion rate for Twitter is 0.77%
  • The average conversion rate for Facebook is 1.85%

Yotpo Data found that when reviews are shared on social platforms, the conversion rate is 5.3 times higher for LinkedIn, 8.4 times higher for Twitter, and 40 times higher for Facebook.

All these statistics show us that reviews are an incredibly powerful form of social proof that results in higher conversion levels across LinkedIn, Twitter, and Facebook.

Furthermore, a lot of the eCommerce world is underestimating Twitter’s force.

7. Reviews Are Just As Important Among Jobseekers

If you thought consumers were the only ones concerned about reviews, think again.

Research published by Glassdoor indicates that 86% of employees and job seekers research reviews on a business and ratings to determine whether they should apply for a job.

Google Reviews on GlassdoorScreenshot from Glassdoor.com, January 2023

As competition for talent in certain industries gets tougher, companies will have no choice but to be more conscious about their employer brand if they wish to attract top talent.

8. 3.3 Stars Is The Minimum Rating Customers Accept

When deciding whether to engage with a business, it has been indicated that 3.3 stars out of 5 are the lowest rating customers are likely to consider.

If you have a lower rating than this, your business may be overlooked and lose valuable consumers to the competition.

It probably does not come as a shock to discover that only 13% of consumers will contemplate using a company with a rating of 2 stars or less.

9. Sustainability Is A Recurring Theme In Travel Reviews

The Expedia.com Travel Recovery Trend Report revealed that the environment and sustainability are two chief themes for online guest reviews.

Some of the terms most typically found in reviews include the following:

  • Renewable energy
  • LED light bulbs
  • Electric car charging
  • Single-use plastics
  • Recycling

Expedia believes that millennial and Gen-Z travelers are more likely to consider environmentally friendly travel options.

10. 18 – 34 Year Olds Trust Online Reviews as Much as Personal Recommendations

Research shows that 91% of 18 to 34-year-olds trust reviews online just as much as personal recommendations.

Let’s think about this for a second: we’re now trusting online comments just as much as we trust feedback from the people we know and love.

This shows how much high regard millennials and Gen Z give to online reviews.

11. Tiny Subject Line Changes Can Get More Reviews

When soliciting reviews, most businesses send an email post-purchase.

Yotpo studied the subject lines of 3.5 million of these post-purchase review request emails to discover what works and what doesn’t when asking customers for reviews.

While this is much more than a single statistic, here is a synopsis of the top subject line tweaks to get more reviews:

  • An emotional appeal doesn’t greatly impact the review response rates.
  • Include your store name to increase reviews.
  • Incentives inspire more reviews in every industry.
  • Ask a question in the subject line.
  • Exclamation points boost reviews for food and tobacco businesses!
  • Avoid using a totally uppercase word in your subject lines.

12. Reputation Management Software Pays For Itself

Podium released a very interesting report on online reviews, stating that 94% of local companies who utilize a reputation management tool make up for the cost with the ROI.

How your company appears online massively dictates what shows up in terms of your bottom line.

Because of this, companies are investing more in their reputations than ever before.

One way they do this is by investing in reputation management software. This gives them the ability to have clarity regarding how their business is reviewed online.

13. Customers Believe A Product Should Have 100+ Reviews

Power Reviews recently posted interesting statistics about the number of reviews shoppers want.

In a perfect world, 43% of consumers have indicated that they want to see more than 100 reviews for an item.

Take a look at the table below to see consumer expectations regarding review volume:

43% of Customers Believe a Product Should Have 100+ ReviewsScreenshot from PowerReviews.com, January 2023

Consumers indicate that a notably high volume of reviews can have a big, positive impact on their purchase likelihood.

Out of those surveyed, 64% indicated that they would be more likely to purchase an item if it had over 1,000 reviews than if it only had 100 reviews.

Furthermore, 54% are more likely to purchase an item if it has 10,000+ reviews compared to 1,000 reviews. So, more is always better when it comes to quantity.

14. Few Travelers Post Unsolicited Online Hotel Reviews

BrightLocal has also uncovered that 78% of travelers never post unsolicited online hotel reviews. This means you cannot simply rely on customers to post hotel reviews of their own free will. They need to be encouraged to do so.

Customers say that the main ways they have been asked to leave a review are as follows:

  • Via email (41%)
  • During the sale/in-person (35%)
  • When receiving an invoice or receipt (35%)
  • SMS text (27%)

You need to be mindful of how you approach customers when asking to leave a review. The last thing you want to do is come across as pushy. At the same time, you want to make customers feel compelled to post a comment.

Offering an incentive, such as a special discount or entry into a competition, is a good approach.

15. Consumers Are Becoming Increasingly Suspicious Of Facebook Reviews

While online consumers rely on reviews to make purchasing decisions, they’re also suspicious of fake reviews. In fact, 93% of Facebook account holders are suspicious of fake reviews on this social media platform.

Consumers Are Becoming Increasingly Suspicious Of Facebook ReviewsScreenshot from Brightlocal, January 2023

As you can see from the table, only 7% of users don’t feel at all suspicious about Facebook reviews.

Users also have low trust in Google, Yelp, and Amazon reviews.

16. Most Consumers Use Rating Filters

Did you know that 7 in 10 consumers utilize rating filters when looking for companies?

Out of all the different rating options, the most popular is to narrow down a search based on the rating it is, for example, to only show hotels with ratings of four stars or above.

This helps customers only view products, locations, and services that fall within their standards. No one wants to waste their time on things that don’t fit!

17. Customers Expect You To Respond To Negative Reviews Within 7 Days

When customers post negative reviews about a business, they expect a response. Not only this, but they don’t want to wait around for it.

Review Trackers have stated that 53% of customers expect companies to respond to negative feedback within one week.

One in three consumers has a shorter timeframe than this; three days or less.

Therefore, you really need to ensure you’re keeping up with the reviews you receive and responding appropriately.

18. Your Response To A Review Can Change How Customers View Your Business

Podium’s 2021 State of Reviews publication revealed that 56% of consumers had changed their perspective on a business based on how they responded to a review.

We know that it can make you feel sick to your stomach when you receive a bad review from a customer. However, this statistic shows that there is the potential to turn this into a positive.

If you respond empathetically and try to understand the customer, they will feel like you really care about them and the service they receive. You can turn an unsatisfied customer into a loyal one.

And, even if the consumer who has complained does not reply, the fact you’ve tried to rectify their grievance will show your business in a positive light when others read the review.

The Bottom Line On The Impact of Online Reviews

These statistics reveal one unavoidable truth: online reviews are important and are here to stay.

Simply put, online reviews are directly linked to consumer trust and creating social proof.

Rather than fear them, you should look at them as a way to get a direct line to your customers.

If you are yet to begin your efforts to manage your online reputation, now’s as good a time as any to get started by doing the following:

  • Educate your customers on the importance of leaving reviews, but make sure to communicate that these reviews will help you improve your business, which can only be a good thing for them.
  • Take charge of your brand on all review platforms. Respond to feedback and make sure complaints are managed in a timely and orderly fashion.
  • Claim your Google Business Profile to ensure that any information about your business on Google is accurate and updated.
  • Ask and encourage your customers to leave a review of your product or service.

More resources:

Featured Image: ParinPix/Shutterstock



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Why Google Can’t Tell You About Every Ranking Drop

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Why Google Can't Tell You About Every Ranking Drop

In a recent Twitter exchange, Google’s Search Liaison, Danny Sullivan, provided insight into how the search engine handles algorithmic spam actions and ranking drops.

The discussion was sparked by a website owner’s complaint about a significant traffic loss and the inability to request a manual review.

Sullivan clarified that a site could be affected by an algorithmic spam action or simply not ranking well due to other factors.

He emphasized that many sites experiencing ranking drops mistakenly attribute it to an algorithmic spam action when that may not be the case.

“I’ve looked at many sites where people have complained about losing rankings and decide they have a algorithmic spam action against them, but they don’t. “

Sullivan’s full statement will help you understand Google’s transparency challenges.

Additionally, he explains why the desire for manual review to override automated rankings may be misguided.

Challenges In Transparency & Manual Intervention

Sullivan acknowledged the idea of providing more transparency in Search Console, potentially notifying site owners of algorithmic actions similar to manual actions.

However, he highlighted two key challenges:

  1. Revealing algorithmic spam indicators could allow bad actors to game the system.
  2. Algorithmic actions are not site-specific and cannot be manually lifted.

Sullivan expressed sympathy for the frustration of not knowing the cause of a traffic drop and the inability to communicate with someone about it.

However, he cautioned against the desire for a manual intervention to override the automated systems’ rankings.

Sullivan states:

“…you don’t really want to think “Oh, I just wish I had a manual action, that would be so much easier.” You really don’t want your individual site coming the attention of our spam analysts. First, it’s not like manual actions are somehow instantly processed. Second, it’s just something we know about a site going forward, especially if it says it has change but hasn’t really.”

Determining Content Helpfulness & Reliability

Moving beyond spam, Sullivan discussed various systems that assess the helpfulness, usefulness, and reliability of individual content and sites.

He acknowledged that these systems are imperfect and some high-quality sites may not be recognized as well as they should be.

“Some of them ranking really well. But they’ve moved down a bit in small positions enough that the traffic drop is notable. They assume they have fundamental issues but don’t, really — which is why we added a whole section about this to our debugging traffic drops page.”

Sullivan revealed ongoing discussions about providing more indicators in Search Console to help creators understand their content’s performance.

“Another thing I’ve been discussing, and I’m not alone in this, is could we do more in Search Console to show some of these indicators. This is all challenging similar to all the stuff I said about spam, about how not wanting to let the systems get gamed, and also how there’s then no button we would push that’s like “actually more useful than our automated systems think — rank it better!” But maybe there’s a way we can find to share more, in a way that helps everyone and coupled with better guidance, would help creators.”

Advocacy For Small Publishers & Positive Progress

In response to a suggestion from Brandon Saltalamacchia, founder of RetroDodo, about manually reviewing “good” sites and providing guidance, Sullivan shared his thoughts on potential solutions.

He mentioned exploring ideas such as self-declaration through structured data for small publishers and learning from that information to make positive changes.

“I have some thoughts I’ve been exploring and proposing on what we might do with small publishers and self-declaring with structured data and how we might learn from that and use that in various ways. Which is getting way ahead of myself and the usual no promises but yes, I think and hope for ways to move ahead more positively.”

Sullivan said he can’t make promises or implement changes overnight, but he expressed hope for finding ways to move forward positively.


Featured Image: Tero Vesalainen/Shutterstock



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56 Google Search Statistics to Bookmark for 2024

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56 Google Search Statistics to Bookmark for 2024

If you’re curious about the state of Google search in 2024, look no further.

Each year we pick, vet, and categorize a list of up-to-date statistics to give you insights from trusted sources on Google search trends.

  1. Google has a web index of “about 400 billion documents”. (The Capitol Forum)
  2. Google’s search index is over 100 million gigabytes in size. (Google)
  3. There are an estimated 3.5 billion searches on Google each day. (Internet Live Stats)
  4. 61.5% of desktop searches and 34.4% of mobile searches result in no clicks. (SparkToro)
  5. 15% of all Google searches have never been searched before. (Google)
  6. 94.74% of keywords get 10 monthly searches or fewer. (Ahrefs)
  7. The most searched keyword in the US and globally is “YouTube,” and youtube.com gets the most traffic from Google. (Ahrefs)
  8. 96.55% of all pages get zero search traffic from Google. (Ahrefs)
  9. 50-65% of all number-one spots are dominated by featured snippets. (Authority Hacker)
  10. Reddit is the most popular domain for product review queries. (Detailed)

  1. Google is the most used search engine in the world, with a mobile market share of 95.32% and a desktop market share of 81.95%. (Statista)
    63.41% of all US web traffic referrals come from Google.63.41% of all US web traffic referrals come from Google.
  2. Google.com generated 84.2 billion visits a month in 2023. (Statista)
  3. Google generated $307.4 billion in revenue in 2023. (Alphabet Investor Relations)
  4. 63.41% of all US web traffic referrals come from Google. (SparkToro)
  5. 92.96% of global traffic comes from Google Search, Google Images, and Google Maps. (SparkToro)
  6. Only 49% of Gen Z women use Google as their search engine. The rest use TikTok. (Search Engine Land)

  1. 58.67% of all website traffic worldwide comes from mobile phones. (Statista)
  2. 57% of local search queries are submitted using a mobile device or tablet. (ReviewTrackers)
    57% of local search queries are submitted using a mobile device or tablet. 57% of local search queries are submitted using a mobile device or tablet.
  3. 51% of smartphone users have discovered a new company or product when conducting a search on their smartphones. (Think With Google)
  4. 54% of smartphone users search for business hours, and 53% search for directions to local stores. (Think With Google)
  5. 18% of local searches on smartphones lead to a purchase within a day vs. 7% of non-local searches. (Think With Google)
  6. 56% of in-store shoppers used their smartphones to shop or research items while they were in-store. (Think With Google)
  7. 60% of smartphone users have contacted a business directly using the search results (e.g., “click to call” option). (Think With Google)
  8. 63.6% of consumers say they are likely to check reviews on Google before visiting a business location. (ReviewTrackers)
  9. 88% of consumers would use a business that replies to all of its reviews. (BrightLocal)
  10. Customers are 2.7 times more likely to consider a business reputable if they find a complete Business Profile on Google Search and Maps. (Google)
  11. Customers are 70% more likely to visit and 50% more likely to consider purchasing from businesses with a complete Business Profile. (Google)
  12. 76% of people who search on their smartphones for something nearby visit a business within a day. (Think With Google)
  13. 28% of searches for something nearby result in a purchase. (Think With Google)
  14. Mobile searches for “store open near me” (such as, “grocery store open near me” have grown by over 250% in the last two years. (Think With Google)

  1. People use Google Lens for 12 billion visual searches a month. (Google)
  2. 50% of online shoppers say images helped them decide what to buy. (Think With Google)
  3. There are an estimated 136 billion indexed images on Google Image Search. (Photutorial)
  4. 15.8% of Google SERPs show images. (Moz)
  5. People click on 3D images almost 50% more than static ones. (Google)

  1. More than 800 million people use Google Discover monthly to stay updated on their interests. (Google)
  2. 46% of Google Discover URLs are news sites, 44% e-commerce, 7% entertainment, and 2% travel. (Search Engine Journal)
  3. Even though news sites accounted for under 50% of Google Discover URLs, they received 99% of Discover clicks. (Search Engine Journal)
    Even though news sites accounted for under 50% of Google Discover URLs, they received 99% of Discover clicks.Even though news sites accounted for under 50% of Google Discover URLs, they received 99% of Discover clicks.
  4. Most Google Discover URLs only receive traffic for three to four days, with most of that traffic occurring one to two days after publishing. (Search Engine Journal)
  5. The clickthrough rate (CTR) for Google Discover is 11%. (Search Engine Journal)
  1. 91.45% of search volumes in Google Ads Keyword Planner are overestimates. (Ahrefs)
  2. For every $1 a business spends on Google Ads, they receive $8 in profit through Google Search and Ads. (Google)
  3. Google removed 5.5 billion ads, suspended 12.7 million advertiser accounts, restricted over 6.9 billion ads, and restricted ads from showing up on 2.1 billion publisher pages in 2023. (Google)
  4. The average shopping click-through rate (CTR) across all industries is 0.86% for Google Ads. (Wordstream)
  5. The average shopping cost per click (CPC) across all industries is $0.66 for Google Ads. (Wordstream)
  6. The average shopping conversion rate (CVR) across all industries is 1.91% for Google Ads. (Wordstream)

  1. 58% of consumers ages 25-34 use voice search daily. (UpCity)
  2. 16% of people use voice search for local “near me” searches. (UpCity)
  3. 67% of consumers say they’re very likely to use voice search when seeking information. (UpCity)
  4. Active users of the Google Assistant grew 4X over the past year, as of 2019. (Think With Google)
  5. Google Assistant hit 1 billion app installs. (Android Police)

  1. AI-generated answers from SGE were available for 91% of entertainment queries but only 17% of healthcare queries. (Statista)
  2. The AI-generated answers in Google’s Search Generative Experience (SGE) do not match any links from the top 10 Google organic search results 93.8% of the time. (Search Engine Journal)
  3. Google displays a Search Generative element for 86.8% of all search queries. (Authoritas)
    Google displays a Search Generative element for 86.8% of all search queries. Google displays a Search Generative element for 86.8% of all search queries.
  4. 62% of generative links came from sources outside the top 10 ranking organic domains. Only 20.1% of generative URLs directly match an organic URL ranking on page one. (Authoritas)
  5. 70% of SEOs said that they were worried about the impact of SGE on organic search (Aira)

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How To Use ChatGPT For Keyword Research

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How To Use ChatGPT For Keyword Research

Anyone not using ChatGPT for keyword research is missing a trick.

You can save time and understand an entire topic in seconds instead of hours.

In this article, I outline my most effective ChatGPT prompts for keyword research and teach you how I put them together so that you, too, can take, edit, and enhance them even further.

But before we jump into the prompts, I want to emphasize that you shouldn’t replace keyword research tools or disregard traditional keyword research methods.

ChatGPT can make mistakes. It can even create new keywords if you give it the right prompt. For example, I asked it to provide me with a unique keyword for the topic “SEO” that had never been searched before.

Interstellar Internet SEO: Optimizing content for the theoretical concept of an interstellar internet, considering the challenges of space-time and interplanetary communication delays.”

Although I want to jump into my LinkedIn profile and update my title to “Interstellar Internet SEO Consultant,” unfortunately, no one has searched that (and they probably never will)!

You must not blindly rely on the data you get back from ChatGPT.

What you can rely on ChatGPT for is the topic ideation stage of keyword research and inspiration.

ChatGPT is a large language model trained with massive amounts of data to accurately predict what word will come next in a sentence. However, it does not know how to do keyword research yet.

Instead, think of ChatGPT as having an expert on any topic armed with the information if you ask it the right question.

In this guide, that is exactly what I aim to teach you how to do – the most essential prompts you need to know when performing topical keyword research.

Best ChatGPT Keyword Research Prompts

The following ChatGPT keyword research prompts can be used on any niche, even a topic to which you are brand new.

For this demonstration, let’s use the topic of “SEO” to demonstrate these prompts.

Generating Keyword Ideas Based On A Topic

What Are The {X} Most Popular Sub-topics Related To {Topic}?

Screenshot from ChatGPT 4, April 2024

The first prompt is to give you an idea of the niche.

As shown above, ChatGPT did a great job understanding and breaking down SEO into three pillars: on-page, off-page & technical.

The key to the following prompt is to take one of the topics ChatGPT has given and query the sub-topics.

What Are The {X} Most Popular Sub-topics Related To {Sub-topic}?

For this example, let’s query, “What are the most popular sub-topics related to keyword research?”

Having done keyword research for over 10 years, I would expect it to output information related to keyword research metrics, the types of keywords, and intent.

Let’s see.

ChatGPT keyword prompt subtopicScreenshot from ChatGPT 4, April 2024

Again, right on the money.

To get the keywords you want without having ChatGPT describe each answer, use the prompt “list without description.”

Here is an example of that.

List Without Description The Top {X} Most Popular Keywords For The Topic Of {X}chatgpt keyword research prompt for most popular keywords

You can even branch these keywords out further into their long-tail.

Example prompt:

List Without Description The Top {X} Most Popular Long-tail Keywords For The Topic “{X}”

chatgpt keyword research prompt longtail keywordsScreenshot ChatGPT 4,April 2024

List Without Description The Top Semantically Related Keywords And Entities For The Topic {X}

You can even ask ChatGPT what any topic’s semantically related keywords and entities are!

chatgpt keyword research semantic intentScreenshot ChatGPT 4, April 2024

Tip: The Onion Method Of Prompting ChatGPT

When you are happy with a series of prompts, add them all to one prompt. For example, so far in this article, we have asked ChatGPT the following:

  • What are the four most popular sub-topics related to SEO?
  • What are the four most popular sub-topics related to keyword research
  • List without description the top five most popular keywords for “keyword intent”?
  • List without description the top five most popular long-tail keywords for the topic “keyword intent types”?
  • List without description the top semantically related keywords and entities for the topic “types of keyword intent in SEO.”

Combine all five into one prompt by telling ChatGPT to perform a series of steps. Example:

“Perform the following steps in a consecutive order Step 1, Step 2, Step 3, Step 4, and Step 5”

Example:

“Perform the following steps in a consecutive order Step 1, Step 2, Step 3, Step 4 and Step 5. Step 1 – Generate an answer for the 3 most popular sub-topics related to {Topic}?. Step 2 – Generate 3 of the most popular sub-topics related to each answer. Step 3 – Take those answers and list without description their top 3 most popular keywords. Step 4 – For the answers given of their most popular keywords, provide 3 long-tail keywords. Step 5 – for each long-tail keyword offered in the response, a list without descriptions 3 of their top semantically related keywords and entities.”

Generating Keyword Ideas Based On A Question

Taking the steps approach from above, we can get ChatGPT to help streamline getting keyword ideas based on a question. For example, let’s ask, “What is SEO?

“Perform the following steps in a consecutive order Step 1, Step 2, Step 3, and Step 4. Step 1 Generate 10 questions about “{Question}”?. Step 2 – Generate 5 more questions about “{Question}” that do not repeat the above. Step 3 – Generate 5 more questions about “{Question}” that do not repeat the above. Step 4 – Based on the above Steps 1,2,3 suggest a final list of questions avoiding duplicates or semantically similar questions.”

chatgpt for question keyword researchScreenshot ChatGPT 4, April 2024

Generating Keyword Ideas Using ChatGPT Based On The Alphabet Soup Method

One of my favorite methods, manually, without even using a keyword research tool, is to generate keyword research ideas from Google autocomplete, going from A to Z.

Generating Keyword Ideas using ChatGPT Based on the Alphabet Soup MethodScreenshot from Google autocomplete, April 2024

You can also do this using ChatGPT.

Example prompt:

“give me popular keywords that includes the keyword “SEO”, and the next letter of the word starts with a”

ChatGPT Alphabet keyword research methodScreenshot from ChatGPT 4, April 2024

Tip: Using the onion prompting method above, we can combine all this in one prompt.

“Give me five popular keywords that include “SEO” in the word, and the following letter starts with a. Once the answer has been done, move on to giving five more popular keywords that include “SEO” for each letter of the alphabet b to z.”

Generating Keyword Ideas Based On User Personas

When it comes to keyword research, understanding user personas is essential for understanding your target audience and keeping your keyword research focused and targeted. ChatGPT may help you get an initial understanding of customer personas.

Example prompt:

“For the topic of “{Topic}” list 10 keywords each for the different types of user personas”

ChatGPT and user personasScreenshot from ChatGPT 4, April 2024

You could even go a step further and ask for questions based on those topics that those specific user personas may be searching for:

ChatGPT and keyword research based on personaScreenshot ChatGPT 4, April 2024

As well as get the keywords to target based on those questions:

“For each question listed above for each persona, list the keywords, as well as the long-tail keywords to target, and put them in a table”

question and longtail and user persona using a table for ChatGPT keyword researchScreenshot from ChatGPT 4, April 2024

Generating Keyword Ideas Using ChatGPT Based On Searcher Intent And User Personas

Understanding the keywords your target persona may be searching is the first step to effective keyword research. The next step is to understand the search intent behind those keywords and which content format may work best.

For example, a business owner who is new to SEO or has just heard about it may be searching for “what is SEO.”

However, if they are further down the funnel and in the navigational stage, they may search for “top SEO firms.”

You can query ChatGPT to inspire you here based on any topic and your target user persona.

SEO Example:

“For the topic of “{Topic}” list 10 keywords each for the different types of searcher intent that a {Target Persona} would be searching for”

ChatGPT For Keyword Research Admin

Here is how you can best use ChatGPT for keyword research admin tasks.

Using ChatGPT As A Keyword Categorization Tool

One of the use cases for using ChatGPT is for keyword categorization.

In the past, I would have had to devise spreadsheet formulas to categorize keywords or even spend hours filtering and manually categorizing keywords.

ChatGPT can be a great companion for running a short version of this for you.

Let’s say you have done keyword research in a keyword research tool, have a list of keywords, and want to categorize them.

You could use the following prompt:

“Filter the below list of keywords into categories, target persona, searcher intent, search volume and add information to a six-column table: List of keywords – [LIST OF KEYWORDS], Keyword Search Volume [SEARCH VOLUMES] and Keyword Difficulties [KEYWORD DIFFICUTIES].”

Using Chat GPT as a Keyword Categorization ToolScreenshot from ChatGPT, April 2024

Tip: Add keyword metrics from the keyword research tools, as using the search volumes that a ChatGPT prompt may give you will be wildly inaccurate at best.

Using ChatGPT For Keyword Clustering

Another of ChatGPT’s use cases for keyword research is to help you cluster. Many keywords have the same intent, and by grouping related keywords, you may find that one piece of content can often target multiple keywords at once.

However, be careful not to rely only on LLM data for clustering. What ChatGPT may cluster as a similar keyword, the SERP or the user may not agree with. But it is a good starting point.

The big downside of using ChatGPT for keyword clustering is actually the amount of keyword data you can cluster based on the memory limits.

So, you may find a keyword clustering tool or script that is better for large keyword clustering tasks. But for small amounts of keywords, ChatGPT is actually quite good.

A great use small keyword clustering use case using ChatGPT is for grouping People Also Ask (PAA) questions.

Use the following prompt to group keywords based on their semantic relationships. For example:

“Organize the following keywords into groups based on their semantic relationships, and give a short name to each group: [LIST OF PAA], create a two-column table where each keyword sits on its own row.

Using Chat GPT For Keyword ClusteringScreenshot from ChatGPT, April 2024

Using Chat GPT For Keyword Expansion By Patterns

One of my favorite methods of doing keyword research is pattern spotting.

Most seed keywords have a variable that can expand your target keywords.

Here are a few examples of patterns:

1. Question Patterns

(who, what, where, why, how, are, can, do, does, will)

“Generate [X] keywords for the topic “[Topic]” that contain any or all of the following “who, what, where, why, how, are, can, do, does, will”

question based keywords keyword research ChatGPTScreenshot ChatGPT 4, April 2024

2. Comparison Patterns

Example:

“Generate 50 keywords for the topic “{Topic}” that contain any or all of the following “for, vs, alternative, best, top, review”

chatgpt comparison patterns for keyword researchScreenshot ChatGPT 4, April 2024

3. Brand Patterns

Another one of my favorite modifiers is a keyword by brand.

We are probably all familiar with the most popular SEO brands; however, if you aren’t, you could ask your AI friend to do the heavy lifting.

Example prompt:

“For the top {Topic} brands what are the top “vs” keywords”

ChatGPT brand patterns promptScreenshot ChatGPT 4, April 2024

4. Search Intent Patterns

One of the most common search intent patterns is “best.”

When someone is searching for a “best {topic}” keyword, they are generally searching for a comprehensive list or guide that highlights the top options, products, or services within that specific topic, along with their features, benefits, and potential drawbacks, to make an informed decision.

Example:

“For the topic of “[Topic]” what are the 20 top keywords that include “best”

ChatGPT best based keyword researchScreenshot ChatGPT 4, April 2024

Again, this guide to keyword research using ChatGPT has emphasized the ease of generating keyword research ideas by utilizing ChatGPT throughout the process.

Keyword Research Using ChatGPT Vs. Keyword Research Tools

Free Vs. Paid Keyword Research Tools

Like keyword research tools, ChatGPT has free and paid options.

However, one of the most significant drawbacks of using ChatGPT for keyword research alone is the absence of SEO metrics to help you make smarter decisions.

To improve accuracy, you could take the results it gives you and verify them with your classic keyword research tool – or vice versa, as shown above, uploading accurate data into the tool and then prompting.

However, you must consider how long it takes to type and fine-tune your prompt to get your desired data versus using the filters within popular keyword research tools.

For example, if we use a popular keyword research tool using filters, you could have all of the “best” queries with all of their SEO metrics:

ahrefs screenshot for best seoScreenshot from Ahrefs Keyword Explorer, March 2024

And unlike ChatGPT, generally, there is no token limit; you can extract several hundred, if not thousands, of keywords at a time.

As I have mentioned multiple times throughout this piece, you cannot blindly trust the data or SEO metrics it may attempt to provide you with.

The key is to validate the keyword research with a keyword research tool.

ChatGPT For International SEO Keyword Research

ChatGPT can be a terrific multilingual keyword research assistant.

For example, if you wanted to research keywords in a foreign language such as French. You could ask ChatGPT to translate your English keywords;

translating keywords with ChatGPTScreenshot ChatGPT 4, Apil 2024
The key is to take the data above and paste it into a popular keyword research tool to verify.
As you can see below, many of the keyword translations for the English keywords do not have any search volume for direct translations in French.
verifying the data with ahrefsScreenshot from Ahrefs Keyword Explorer, April 2024

But don’t worry, there is a workaround: If you have access to a competitor keyword research tool, you can see what webpage is ranking for that query – and then identify the top keyword for that page based on the ChatGPT translated keywords that do have search volume.

top keyword from ahrefs keyword explorerScreenshot from Ahrefs Keyword Explorer, April 2024

Or, if you don’t have access to a paid keyword research tool, you could always take the top-performing result, extract the page copy, and then ask ChatGPT what the primary keyword for the page is.

Key Takeaway

ChatGPT can be an expert on any topic and an invaluable keyword research tool. However, it is another tool to add to your toolbox when doing keyword research; it does not replace traditional keyword research tools.

As shown throughout this tutorial, from making up keywords at the beginning to inaccuracies around data and translations, ChatGPT can make mistakes when used for keyword research.

You cannot blindly trust the data you get back from ChatGPT.

However, it can offer a shortcut to understanding any topic for which you need to do keyword research and, as a result, save you countless hours.

But the key is how you prompt.

The prompts I shared with you above will help you understand a topic in minutes instead of hours and allow you to better seed keywords using keyword research tools.

It can even replace mundane keyword clustering tasks that you used to do with formulas in spreadsheets or generate ideas based on keywords you give it.

Paired with traditional keyword research tools, ChatGPT for keyword research can be a powerful tool in your arsenal.

More resources:


Featured Image: Tatiana Shepeleva/Shutterstock

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