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Web Team Project Prioritization Frameworks To Set SEO Up For Success

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Web Team Project Prioritization Frameworks To Set SEO Up For Success

Corporate web teams are often overloaded with a combination of one-off change requests and large projects.

Teams are forced to find a balance between requests coming from other stakeholders in the business and their own internal web team initiatives.

This state of affairs can create tremendous unnecessary stress and lead to unnecessary work. It can make it difficult to get the right work accomplished – and that includes SEO-related requests.

In this post, we’ll explore how to deal with this quandary by creating and adhering to a project prioritization framework.

The Difficulties Of Project Prioritization For Web Teams

Most corporate web teams include some combination of Development (developing and maintaining the code and systems), Operations (publishing content and making changes), and Strategy (specialties such as SEO, Analytics, UX, and Content) – along with management.

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Web teams are typically in a precarious position in a corporate setting as they’re expected to:

  • Maintain mission-critical infrastructure 24/7/365.
  • Maintain content that may have no stakeholder owner
  • Execute as flawlessly as possible on projects that have executive visibility.
  • Execute on an endless stream of content changes and technical requests from stakeholders around the business – which likely will not have executive visibility so long as they’re completed sufficiently and in a reasonable timeframe.
  • Advance towards improvements in KPIs or OKRs – many of which will be internally driven.

Meanwhile, the team must:

  • Keep things interesting and engaging for the web staff.
  • Improve team morale and unity & not burn people out.
  • Write and maintain documentation & automation scripts in support of all of the other work.
  • Demonstrate the value of the Web team to other teams and top executives.
  • Demonstrate the value of sub-teams and individuals to the Web team leader and their manager.
  • Accurately plan for the right number of humans, with the right set of skills, required to do everything that will be needed in the coming months and years for development, operations, and strategy.
  • Be prepared to pivot to new objectives at any time.

Conflict can arise due to having more requests and committed projects than the team can reasonably handle – or even intake and scope.

Simply adding more team members doesn’t solve the issue (and can even exacerbate it) for a few reasons.

Hiring/onboarding can take months, more management is required for more staff, and discreet projects requiring specific staff or skills might only last a few months (among others).

And this all takes time away from the most effective, skilled, and knowledgeable staff the team already has.

Web teams are in a unique position within a large organization because websites have become not just the front door but the virtual headquarters.

As the world has moved online (and accelerated due to COVID)  more employees working from home still need to be seen as productive.

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Corporate web teams have experienced an unprecedented increase in the number of requests to publish new things, make minor edits, and deal with stakeholders.

Many stakeholders view a web team as simply order-takers and not strategic partners.

The options are basically:

  • Take on every request received, with urgency. This necessarily results in an overwhelming volume of work, burnout, and mistakes.
  • An individual on the web team spends much of their time reviewing and arbitrarily deciding on each request – whether to pursue or not and where it fits in the order of priority – and trying to explain to stakeholders why their projects are being delayed or not being worked on.
  • A leadership committee reviews requests on a periodic basis and determines which type to support regularly, which new projects to take on, and in what order.
  • The team develops and sticks to a rubric or framework for decision making and prioritization, which is used to evaluate requests and prioritize among other commitments. If a stakeholder’s request must be delayed or not acted on, the web team can point to the framework for justification.

These aren’t necessarily exclusive of one another – there is no reason a committee can’t also rely on a framework.

Whatever the method is, it’s important to communicate to the entire web team and external stakeholders so they can understand how and why decisions are being made.

Basic Requirements For Balancing Projects

Before your team can prioritize the work they’re going to commit to, there are a few basics to put in place.

These are the guard rails that guide other decisions and actions and help the team set clear boundaries with executives and other teams.

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1. Team Charter

Your web team needs to have a charter in place that includes things like the mission statement, the values that are important, and the general goals for the team.

2. Inventory Of Existing Commitments, Services Provided, And Systems Maintained

Consider a working list of the services the team provides to other teams, the systems and processes the Web team is responsible for, and an inventory of the commitments the team has made to executives and other teams in the organization.

3. Scoping Of Potential New Projects

In case there is a backlog of potential projects already, you can accurately scope the projects to include possible timelines, individuals required, cost, etc. which helps with deciding what projects get worked in what order.

4. Support From Leadership

If corporate leaders do not support the Web team’s ability to push back on stakeholder requests or view the Web team as strategic expert partners, then your team has no chance at maintaining the balance between internal Web-driven needs and the flood of requests a Web team receives.

5. Web Team Roadmap

It’s critical to begin plotting out the projects that are expected to occur at different times in the future.

Some projects are recurring, some are done once and never to be done again.

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Some projects must happen within a very specific timeframe.

Some projects are incredibly important, but have no critical due date and are thus deprioritized forever.

For the short-term, consider 6-month or 12-month roadmaps with specific projects identified and the expected timeframe for project completion.

Start with the known date-committed projects, like supporting quarterly product launches or an annual event, upgrading the version of a critical system, or migrating to a new technology to avoid losing critical functionality that will be end-of-life’d by a vendor.

For the long-term, it can be helpful to consider very broad goals in a 2- or 3-year timeframe. How do you want the team to be operating that far in the future and how is that different from today?

A Framework For Project Prioritization

The following represents a draft of a framework that can be used to prioritize web team projects and requests.

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Think of this as a starting point, but consider what is most important in your organization and with your technology stack – and consider what buckets make the most sense for your team.

Highest

Keeping The Lights On (KTLO) – Addressing production bugs impacting large numbers of users in significant ways and necessary updates to critical systems.

These activities are necessary for everything else on the list and become the very top priority when they occur.

Examples might include:

  • CMS-critical infrastructure updates.
  • Website or section is down with a Status Code 0 or 5XX.
  • Broken links.
  • Other UI on mission-critical web pages.

High

Executive Special Request Projects – Projects that a VP or other top executive is asking for, even if it may not seem likely to move the needle on a stated business-critical KPI.

In practically every organization, the most important thing you can do is support and trust your executives.

In some cases, working on these projects will mean not working on other projects and potentially not hitting some KPIs.

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If a trade-off with other work will be required, it’s important to let the executive know what we won’t be doing to act on their request so they can make an informed decision.

The trade-off KPI that you might now be less likely to achieve could become a stretch goal.

Examples might include:

  • Redesigning the homepage.
  • Redesigning site navigation.
  • Developing a microsite.
  • Adding visual bells and whistles.

Business-Critical Projects – These are projects necessary for the business to continue operating.

Typically, these requests support stakeholders outside of the Web team.

A top executive might have visibility into these projects, but it’s not their pet project.

Examples might include: Dealing with acquired websites, product renaming, and launches, fixing analytics for existing reports/use-cases, legal-requested changes, retiring old domains & websites, updating an annual event website, publishing new blog posts, making edits to critical webpages, implementing cookie notices & accessibility standards.

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Medium

Web Team Initiated Projects – Projects that advance a Web team towards their business KPIs and “doing the right thing” for the business.

Examples might include: Optimizing for conversion rate, improving user experience for prospects, bringing a website up to speed with competitors for areas like resource centers, improving product or free trial pages, A/B tests, or improving site navigation.

Web Team People Projects – Projects that demonstrate the Web team’s value or improve team culture.

Examples might include: Quarterly on-site/off-site meetings, quarterly meetings with other business units, monthly analytics reporting, all-hands meetings, virtual or in-person coffee, games and team building activities, creating T-Shirts/mugs/swag for the team.

Enabling Projects – Projects that automate or free-up Strategy, Development & Operation time to enable the Web team to have more time for other projects.

Examples might include:

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  • Website/domain footprint reduction.
  • Component-izing HTML areas.
  • Automating sitemaps.
  • A redirect management tool.
  • Jira clean-up.
  • Improved processes with other teams.

Low

Non-Critical Bugs – These are problems that need to be fixed, but they might not be impacting business KPIs quite yet.

Examples might include:

  • Production bugs experienced by end-users on minor pages.
  • Fixing analytics issues to enable future reporting use-cases.
  • Improving UI for a subset of device types.

Non-Critical Improvements – These are improvements to the site that needs to happen, but not necessarily immediately.

Examples might include:

  • Eliminating redirect chains.
  • Non-critical A/B testing.
  • Site speed optimization.
  • Non-critical user testing/feedback/surveys.
  • Non-critical bugs not seen by users (such as bugs on internal interfaces or redirects missing analytics tracking).

Other Stakeholder Requests – Projects being requested by others that are not critical for the business or Web team KPIs and that are not advocated for by Executive leadership. Working on these projects can be helpful for improving relationships across teams if there is capacity available.

Depending on your particular team and organization, some of these areas will be a higher or lower priority – or the tasks might be completely different from what is described here.

Assumptions And Other Considerations

To implement a project prioritization framework, certain assumptions are required. Some of these may include:

  • There will always be a large backlog of potential projects. There is always more that can be done to a website, more optimization, more automation, more changes, more maintenance.
  • Not all projects are of equal importance. Some sound good, some are advocated by top executives, some will advance the site or team towards a KPI.
  • Some proposed projects are a bad idea and should not be worked on.
  • A Web team can’t and shouldn’t act on every request they receive.
  • The priorities of the broader team that the Web team reports into – whether marketing, growth, or something else – should guide prioritization and decision making.
  • Data accuracy is paramount when the data is used to justify projects, in prioritization, or to measure success. Thus projects to improve or maintain data accuracy must be elevated to enable prioritization.

Wrapping Up

Web teams simply can’t do everything they want to do, and everything is being asked of them by their stakeholders – including those in SEO.

In order to decide what the team should work on immediately, what to work on eventually (and what requests or projects to never touch), set up a framework.

By setting up a framework for decision making, you’ll avoid the pitfalls of constant arbitrary one-off decision making and help your team stay aligned and motivated to accomplish the most important work for the business.

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Featured Image: Matej Kastelic/Shutterstock




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How To Use ChatGPT For Keyword Research

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How To Use ChatGPT For Keyword Research

Anyone not using ChatGPT for keyword research is missing a trick.

You can save time and understand an entire topic in seconds instead of hours.

In this article, I outline my most effective ChatGPT prompts for keyword research and teach you how I put them together so that you, too, can take, edit, and enhance them even further.

But before we jump into the prompts, I want to emphasize that you shouldn’t replace keyword research tools or disregard traditional keyword research methods.

ChatGPT can make mistakes. It can even create new keywords if you give it the right prompt. For example, I asked it to provide me with a unique keyword for the topic “SEO” that had never been searched before.

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Interstellar Internet SEO: Optimizing content for the theoretical concept of an interstellar internet, considering the challenges of space-time and interplanetary communication delays.”

Although I want to jump into my LinkedIn profile and update my title to “Interstellar Internet SEO Consultant,” unfortunately, no one has searched that (and they probably never will)!

You must not blindly rely on the data you get back from ChatGPT.

What you can rely on ChatGPT for is the topic ideation stage of keyword research and inspiration.

ChatGPT is a large language model trained with massive amounts of data to accurately predict what word will come next in a sentence. However, it does not know how to do keyword research yet.

Instead, think of ChatGPT as having an expert on any topic armed with the information if you ask it the right question.

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In this guide, that is exactly what I aim to teach you how to do – the most essential prompts you need to know when performing topical keyword research.

Best ChatGPT Keyword Research Prompts

The following ChatGPT keyword research prompts can be used on any niche, even a topic to which you are brand new.

For this demonstration, let’s use the topic of “SEO” to demonstrate these prompts.

Generating Keyword Ideas Based On A Topic

What Are The {X} Most Popular Sub-topics Related To {Topic}?

Screenshot from ChatGPT 4, April 2024

The first prompt is to give you an idea of the niche.

As shown above, ChatGPT did a great job understanding and breaking down SEO into three pillars: on-page, off-page & technical.

The key to the following prompt is to take one of the topics ChatGPT has given and query the sub-topics.

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What Are The {X} Most Popular Sub-topics Related To {Sub-topic}?

For this example, let’s query, “What are the most popular sub-topics related to keyword research?”

Having done keyword research for over 10 years, I would expect it to output information related to keyword research metrics, the types of keywords, and intent.

Let’s see.

ChatGPT keyword prompt subtopicScreenshot from ChatGPT 4, April 2024

Again, right on the money.

To get the keywords you want without having ChatGPT describe each answer, use the prompt “list without description.”

Here is an example of that.

List Without Description The Top {X} Most Popular Keywords For The Topic Of {X}chatgpt keyword research prompt for most popular keywords

You can even branch these keywords out further into their long-tail.

Example prompt:

List Without Description The Top {X} Most Popular Long-tail Keywords For The Topic “{X}”

chatgpt keyword research prompt longtail keywordsScreenshot ChatGPT 4,April 2024

List Without Description The Top Semantically Related Keywords And Entities For The Topic {X}

You can even ask ChatGPT what any topic’s semantically related keywords and entities are!

chatgpt keyword research semantic intentScreenshot ChatGPT 4, April 2024

Tip: The Onion Method Of Prompting ChatGPT

When you are happy with a series of prompts, add them all to one prompt. For example, so far in this article, we have asked ChatGPT the following:

  • What are the four most popular sub-topics related to SEO?
  • What are the four most popular sub-topics related to keyword research
  • List without description the top five most popular keywords for “keyword intent”?
  • List without description the top five most popular long-tail keywords for the topic “keyword intent types”?
  • List without description the top semantically related keywords and entities for the topic “types of keyword intent in SEO.”

Combine all five into one prompt by telling ChatGPT to perform a series of steps. Example:

“Perform the following steps in a consecutive order Step 1, Step 2, Step 3, Step 4, and Step 5”

Example:

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“Perform the following steps in a consecutive order Step 1, Step 2, Step 3, Step 4 and Step 5. Step 1 – Generate an answer for the 3 most popular sub-topics related to {Topic}?. Step 2 – Generate 3 of the most popular sub-topics related to each answer. Step 3 – Take those answers and list without description their top 3 most popular keywords. Step 4 – For the answers given of their most popular keywords, provide 3 long-tail keywords. Step 5 – for each long-tail keyword offered in the response, a list without descriptions 3 of their top semantically related keywords and entities.”

Generating Keyword Ideas Based On A Question

Taking the steps approach from above, we can get ChatGPT to help streamline getting keyword ideas based on a question. For example, let’s ask, “What is SEO?

“Perform the following steps in a consecutive order Step 1, Step 2, Step 3, and Step 4. Step 1 Generate 10 questions about “{Question}”?. Step 2 – Generate 5 more questions about “{Question}” that do not repeat the above. Step 3 – Generate 5 more questions about “{Question}” that do not repeat the above. Step 4 – Based on the above Steps 1,2,3 suggest a final list of questions avoiding duplicates or semantically similar questions.”

chatgpt for question keyword researchScreenshot ChatGPT 4, April 2024

Generating Keyword Ideas Using ChatGPT Based On The Alphabet Soup Method

One of my favorite methods, manually, without even using a keyword research tool, is to generate keyword research ideas from Google autocomplete, going from A to Z.

Generating Keyword Ideas using ChatGPT Based on the Alphabet Soup MethodScreenshot from Google autocomplete, April 2024

You can also do this using ChatGPT.

Example prompt:

“give me popular keywords that includes the keyword “SEO”, and the next letter of the word starts with a”

ChatGPT Alphabet keyword research methodScreenshot from ChatGPT 4, April 2024

Tip: Using the onion prompting method above, we can combine all this in one prompt.

“Give me five popular keywords that include “SEO” in the word, and the following letter starts with a. Once the answer has been done, move on to giving five more popular keywords that include “SEO” for each letter of the alphabet b to z.”

Generating Keyword Ideas Based On User Personas

When it comes to keyword research, understanding user personas is essential for understanding your target audience and keeping your keyword research focused and targeted. ChatGPT may help you get an initial understanding of customer personas.

Example prompt:

“For the topic of “{Topic}” list 10 keywords each for the different types of user personas”

ChatGPT and user personasScreenshot from ChatGPT 4, April 2024

You could even go a step further and ask for questions based on those topics that those specific user personas may be searching for:

ChatGPT and keyword research based on personaScreenshot ChatGPT 4, April 2024

As well as get the keywords to target based on those questions:

“For each question listed above for each persona, list the keywords, as well as the long-tail keywords to target, and put them in a table”

question and longtail and user persona using a table for ChatGPT keyword researchScreenshot from ChatGPT 4, April 2024

Generating Keyword Ideas Using ChatGPT Based On Searcher Intent And User Personas

Understanding the keywords your target persona may be searching is the first step to effective keyword research. The next step is to understand the search intent behind those keywords and which content format may work best.

For example, a business owner who is new to SEO or has just heard about it may be searching for “what is SEO.”

However, if they are further down the funnel and in the navigational stage, they may search for “top SEO firms.”

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You can query ChatGPT to inspire you here based on any topic and your target user persona.

SEO Example:

“For the topic of “{Topic}” list 10 keywords each for the different types of searcher intent that a {Target Persona} would be searching for”

ChatGPT For Keyword Research Admin

Here is how you can best use ChatGPT for keyword research admin tasks.

Using ChatGPT As A Keyword Categorization Tool

One of the use cases for using ChatGPT is for keyword categorization.

In the past, I would have had to devise spreadsheet formulas to categorize keywords or even spend hours filtering and manually categorizing keywords.

ChatGPT can be a great companion for running a short version of this for you.

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Let’s say you have done keyword research in a keyword research tool, have a list of keywords, and want to categorize them.

You could use the following prompt:

“Filter the below list of keywords into categories, target persona, searcher intent, search volume and add information to a six-column table: List of keywords – [LIST OF KEYWORDS], Keyword Search Volume [SEARCH VOLUMES] and Keyword Difficulties [KEYWORD DIFFICUTIES].”

Using Chat GPT as a Keyword Categorization ToolScreenshot from ChatGPT, April 2024

Tip: Add keyword metrics from the keyword research tools, as using the search volumes that a ChatGPT prompt may give you will be wildly inaccurate at best.

Using ChatGPT For Keyword Clustering

Another of ChatGPT’s use cases for keyword research is to help you cluster. Many keywords have the same intent, and by grouping related keywords, you may find that one piece of content can often target multiple keywords at once.

However, be careful not to rely only on LLM data for clustering. What ChatGPT may cluster as a similar keyword, the SERP or the user may not agree with. But it is a good starting point.

The big downside of using ChatGPT for keyword clustering is actually the amount of keyword data you can cluster based on the memory limits.

So, you may find a keyword clustering tool or script that is better for large keyword clustering tasks. But for small amounts of keywords, ChatGPT is actually quite good.

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A great use small keyword clustering use case using ChatGPT is for grouping People Also Ask (PAA) questions.

Use the following prompt to group keywords based on their semantic relationships. For example:

“Organize the following keywords into groups based on their semantic relationships, and give a short name to each group: [LIST OF PAA], create a two-column table where each keyword sits on its own row.

Using Chat GPT For Keyword ClusteringScreenshot from ChatGPT, April 2024

Using Chat GPT For Keyword Expansion By Patterns

One of my favorite methods of doing keyword research is pattern spotting.

Most seed keywords have a variable that can expand your target keywords.

Here are a few examples of patterns:

1. Question Patterns

(who, what, where, why, how, are, can, do, does, will)

“Generate [X] keywords for the topic “[Topic]” that contain any or all of the following “who, what, where, why, how, are, can, do, does, will”

question based keywords keyword research ChatGPTScreenshot ChatGPT 4, April 2024

2. Comparison Patterns

Example:

“Generate 50 keywords for the topic “{Topic}” that contain any or all of the following “for, vs, alternative, best, top, review”

chatgpt comparison patterns for keyword researchScreenshot ChatGPT 4, April 2024

3. Brand Patterns

Another one of my favorite modifiers is a keyword by brand.

We are probably all familiar with the most popular SEO brands; however, if you aren’t, you could ask your AI friend to do the heavy lifting.

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Example prompt:

“For the top {Topic} brands what are the top “vs” keywords”

ChatGPT brand patterns promptScreenshot ChatGPT 4, April 2024

4. Search Intent Patterns

One of the most common search intent patterns is “best.”

When someone is searching for a “best {topic}” keyword, they are generally searching for a comprehensive list or guide that highlights the top options, products, or services within that specific topic, along with their features, benefits, and potential drawbacks, to make an informed decision.

Example:

“For the topic of “[Topic]” what are the 20 top keywords that include “best”

ChatGPT best based keyword researchScreenshot ChatGPT 4, April 2024

Again, this guide to keyword research using ChatGPT has emphasized the ease of generating keyword research ideas by utilizing ChatGPT throughout the process.

Keyword Research Using ChatGPT Vs. Keyword Research Tools

Free Vs. Paid Keyword Research Tools

Like keyword research tools, ChatGPT has free and paid options.

However, one of the most significant drawbacks of using ChatGPT for keyword research alone is the absence of SEO metrics to help you make smarter decisions.

To improve accuracy, you could take the results it gives you and verify them with your classic keyword research tool – or vice versa, as shown above, uploading accurate data into the tool and then prompting.

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However, you must consider how long it takes to type and fine-tune your prompt to get your desired data versus using the filters within popular keyword research tools.

For example, if we use a popular keyword research tool using filters, you could have all of the “best” queries with all of their SEO metrics:

ahrefs screenshot for best seoScreenshot from Ahrefs Keyword Explorer, March 2024

And unlike ChatGPT, generally, there is no token limit; you can extract several hundred, if not thousands, of keywords at a time.

As I have mentioned multiple times throughout this piece, you cannot blindly trust the data or SEO metrics it may attempt to provide you with.

The key is to validate the keyword research with a keyword research tool.

ChatGPT For International SEO Keyword Research

ChatGPT can be a terrific multilingual keyword research assistant.

For example, if you wanted to research keywords in a foreign language such as French. You could ask ChatGPT to translate your English keywords;

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translating keywords with ChatGPTScreenshot ChatGPT 4, Apil 2024
The key is to take the data above and paste it into a popular keyword research tool to verify.
As you can see below, many of the keyword translations for the English keywords do not have any search volume for direct translations in French.
verifying the data with ahrefsScreenshot from Ahrefs Keyword Explorer, April 2024

But don’t worry, there is a workaround: If you have access to a competitor keyword research tool, you can see what webpage is ranking for that query – and then identify the top keyword for that page based on the ChatGPT translated keywords that do have search volume.

top keyword from ahrefs keyword explorerScreenshot from Ahrefs Keyword Explorer, April 2024

Or, if you don’t have access to a paid keyword research tool, you could always take the top-performing result, extract the page copy, and then ask ChatGPT what the primary keyword for the page is.

Key Takeaway

ChatGPT can be an expert on any topic and an invaluable keyword research tool. However, it is another tool to add to your toolbox when doing keyword research; it does not replace traditional keyword research tools.

As shown throughout this tutorial, from making up keywords at the beginning to inaccuracies around data and translations, ChatGPT can make mistakes when used for keyword research.

You cannot blindly trust the data you get back from ChatGPT.

However, it can offer a shortcut to understanding any topic for which you need to do keyword research and, as a result, save you countless hours.

But the key is how you prompt.

The prompts I shared with you above will help you understand a topic in minutes instead of hours and allow you to better seed keywords using keyword research tools.

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It can even replace mundane keyword clustering tasks that you used to do with formulas in spreadsheets or generate ideas based on keywords you give it.

Paired with traditional keyword research tools, ChatGPT for keyword research can be a powerful tool in your arsenal.

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Featured Image: Tatiana Shepeleva/Shutterstock

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OpenAI Expected to Integrate Real-Time Data In ChatGPT

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OpenAI ChatGPT announcement

Sam Altman, CEO of OpenAI, dispelled rumors that a new search engine would be announced on Monday, May 13. Recent deals have raised the expectation that OpenAI will announce the integration of real-time content from English, Spanish, and French publications into ChatGPT, complete with links to the original sources.

OpenAI Search Is Not Happening

Many competing search engines have tried and failed to challenge Google as the leading search engine. A new wave of hybrid generative AI search engines is currently trying to knock Google from the top spot with arguably very little success.

Sam Altman is on record saying that creating a search engine to compete against Google is not a viable approach. He suggested that technological disruption was the way to replace Google by changing the search paradigm altogether. The speculation that Altman is going to announce a me-too search engine on Monday never made sense given his recent history of dismissing the concept as a non-starter.

So perhaps it’s not a surprise that he recently ended the speculation by explicitly saying that he will not be announcing a search engine on Monday.

He tweeted:

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“not gpt-5, not a search engine, but we’ve been hard at work on some new stuff we think people will love! feels like magic to me.”

“New Stuff” May Be Iterative Improvement

It’s quite likely that what’s going to be announced is iterative which means it improves ChatGPT but not replaces it. This fits into how Altman recently expressed his approach with ChatGPT.

He remarked:

“And it does kind of suck to ship a product that you’re embarrassed about, but it’s much better than the alternative. And in this case in particular, where I think we really owe it to society to deploy iteratively.

There could totally be things in the future that would change where we think iterative deployment isn’t such a good strategy, but it does feel like the current best approach that we have and I think we’ve gained a lot from from doing this and… hopefully the larger world has gained something too.”

Improving ChatGPT iteratively is Sam Altman’s preference and recent clues point to what those changes may be.

Recent Deals Contain Clues

OpenAI has been making deals with news media and User Generated Content publishers since December 2023. Mainstream media has reported these deals as being about licensing content for training large language models. But they overlooked a a key detail that we reported on last month which is that these deals give OpenAI access to real-time information that they stated will be used to give attribution to that real-time data in the form of links.

That means that ChatGPT users will gain the ability to access real-time news and to use that information creatively within ChatGPT.

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Dotdash Meredith Deal

Dotdash Meredith (DDM) is the publisher of big brand publications such as Better Homes & Gardens, FOOD & WINE, InStyle, Investopedia, and People magazine. The deal that was announced goes way beyond using the content as training data. The deal is explicitly about surfacing the Dotdash Meredith content itself in ChatGPT.

The announcement stated:

“As part of the agreement, OpenAI will display content and links attributed to DDM in relevant ChatGPT responses. …This deal is a testament to the great work OpenAI is doing on both fronts to partner with creators and publishers and ensure a healthy Internet for the future.

Over 200 million Americans each month trust our content to help them make decisions, solve problems, find inspiration, and live fuller lives. This partnership delivers the best, most relevant content right to the heart of ChatGPT.”

A statement from OpenAI gives credibility to the speculation that OpenAI intends to directly show licensed third-party content as part of ChatGPT answers.

OpenAI explained:

“We’re thrilled to partner with Dotdash Meredith to bring its trusted brands to ChatGPT and to explore new approaches in advancing the publishing and marketing industries.”

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Something that DDM also gets out of this deal is that OpenAI will enhance DDM’s in-house ad targeting in order show more tightly focused contextual advertising.

Le Monde And Prisa Media Deals

In March 2024 OpenAI announced a deal with two global media companies, Le Monde and Prisa Media. Le Monde is a French news publication and Prisa Media is a Spanish language multimedia company. The interesting aspects of these two deals is that it gives OpenAI access to real-time data in French and Spanish.

Prisa Media is a global Spanish language media company based in Madrid, Spain that is comprised of magazines, newspapers, podcasts, radio stations, and television networks. It’s reach extends from Spain to America. American media companies include publications in the United States, Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, Mexico, and Panama. That is a massive amount of real-time information in addition to a massive audience of millions.

OpenAI explicitly announced that the purpose of this deal was to bring this content directly to ChatGPT users.

The announcement explained:

“We are continually making improvements to ChatGPT and are supporting the essential role of the news industry in delivering real-time, authoritative information to users. …Our partnerships will enable ChatGPT users to engage with Le Monde and Prisa Media’s high-quality content on recent events in ChatGPT, and their content will also contribute to the training of our models.”

That deal is not just about training data. It’s about bringing current events data to ChatGPT users.

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The announcement elaborated in more detail:

“…our goal is to enable ChatGPT users around the world to connect with the news in new ways that are interactive and insightful.”

As noted in our April 30th article that revealed that OpenAI will show links in ChatGPT, OpenAI intends to show third party content with links to that content.

OpenAI commented on the purpose of the Le Monde and Prisa Media partnership:

“Over the coming months, ChatGPT users will be able to interact with relevant news content from these publishers through select summaries with attribution and enhanced links to the original articles, giving users the ability to access additional information or related articles from their news sites.”

There are additional deals with other groups like The Financial Times which also stress that this deal will result in a new ChatGPT feature that will allow users to interact with real-time news and current events .

OpenAI’s Monday May 13 Announcement

There are many clues that the announcement on Monday will be that ChatGPT users will gain the ability to interact with content about current events.  This fits into the terms of recent deals with news media organizations. There may be other features announced as well but this part is something that there are many clues pointing to.

Watch Altman’s interview at Stanford University

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Google’s Strategies For Dealing With Content Decay

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In the latest episode of the Search Off The Record podcast, Google Search Relations team members John Mueller and Lizzi Sassman did a deep dive into dealing with “content decay” on websites.

Outdated content is a natural issue all sites face over time, and Google has outlined strategies beyond just deleting old pages.

While removing stale content is sometimes necessary, Google recommends taking an intentional, format-specific approach to tackling content decay.

Archiving vs. Transitional Guides

Google advises against immediately removing content that becomes obsolete, like materials referencing discontinued products or services.

Removing content too soon could confuse readers and lead to a poor experience, Sassman explains:

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“So, if I’m trying to find out like what happened, I almost need that first thing to know. Like, “What happened to you?” And, otherwise, it feels almost like an error. Like, “Did I click a wrong link or they redirect to the wrong thing?””

Sassman says you can avoid confusion by providing transitional “explainer” pages during deprecation periods.

A temporary transition guide informs readers of the outdated content while steering them toward updated resources.

Sassman continues:

“That could be like an intermediary step where maybe you don’t do that forever, but you do it during the transition period where, for like six months, you have them go funnel them to the explanation, and then after that, all right, call it a day. Like enough people know about it. Enough time has passed. We can just redirect right to the thing and people aren’t as confused anymore.”

When To Update Vs. When To Write New Content

For reference guides and content that provide authoritative overviews, Google suggests updating information to maintain accuracy and relevance.

However, for archival purposes, major updates may warrant creating a new piece instead of editing the original.

Sassman explains:

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“I still want to retain the original piece of content as it was, in case we need to look back or refer to it, and to change it or rehabilitate it into a new thing would almost be worth republishing as a new blog post if we had that much additional things to say about it.”

Remove Potentially Harmful Content

Google recommends removing pages in cases where the outdated information is potentially harmful.

Sassman says she arrived at this conclusion when deciding what to do with a guide involving obsolete structured data:

“I think something that we deleted recently was the “How to Structure Data” documentation page, which I thought we should just get rid of it… it almost felt like that’s going to be more confusing to leave it up for a period of time.

And actually it would be negative if people are still adding markup, thinking they’re going to get something. So what we ended up doing was just delete the page and redirect to the changelog entry so that, if people clicked “How To Structure Data” still, if there was a link somewhere, they could still find out what happened to that feature.”

Internal Auditing Processes

To keep your content current, Google advises implementing a system for auditing aging content and flagging it for review.

Sassman says she sets automated alerts for pages that haven’t been checked in set periods:

“Oh, so we have a little robot to come and remind us, “Hey, you should come investigate this documentation page. It’s been x amount of time. Please come and look at it again to make sure that all of your links are still up to date, that it’s still fresh.””

Context Is Key

Google’s tips for dealing with content decay center around understanding the context of outdated materials.

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You want to prevent visitors from stumbling across obsolete pages without clarity.

Additional Google-recommended tactics include:

  • Prominent banners or notices clarifying a page’s dated nature
  • Listing original publish dates
  • Providing inline annotations explaining how older references or screenshots may be obsolete

How This Can Help You

Following Google’s recommendations for tackling content decay can benefit you in several ways:

  • Improved user experience: By providing clear explanations, transition guides, and redirects, you can ensure that visitors don’t encounter confusing or broken pages.
  • Maintained trust and credibility: Removing potentially harmful or inaccurate content and keeping your information up-to-date demonstrates your commitment to providing reliable and trustworthy resources.
  • Better SEO: Regularly auditing and updating your pages can benefit your website’s search rankings and visibility.
  • Archival purposes: By creating new content instead of editing older pieces, you can maintain a historical record of your website’s evolution.
  • Streamlined content management: Implementing internal auditing processes makes it easier to identify and address outdated or problematic pages.

By proactively tackling content decay, you can keep your website a valuable resource, improve SEO, and maintain an organized content library.

Listen to the full episode of Google’s podcast below:


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