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What Is Brand Perception? How to Measure It and 4 Examples

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What Is Brand Perception? How to Measure It and 4 Examples


If you take a second to think about your shopping habits, you’ll probably realize that a majority of the products you buy are influenced by brand perception. You’re not the only one — 77% of B2C consumers make purchasing decisions based solely on the brand name.

Brand perception, or the thoughts and feelings associated with a company, impacts why people wear a certain brand of clothing or pick one pasta sauce over another at the grocery store. Once consumers adopt an attitude about a brand, it’s tough to change. That’s why brands work hard to create positive associations in people’s minds, rather than negative or neutral perceptions.

When you know how people perceive your brand, it’s easier to shape its reputation, help consumers understand what sets it apart, and develop brand equity. You do this by measuring brand perception and tracking customer sentiment over time.

But before diving into the metrics, it’s important to understand what creates brand perception and how it informs company and consumer decision-making.

What is brand perception?

Brand perception is the sum of a consumer’s feelings, experiences, and thoughts about a product or service. It’s what people believe a brand represents, rather than what a brand says it represents.

Although brand perception is a mental association, it plays an essential role in creating emotional connections with consumers. People consider their attitude toward brands when choosing between competing products. They read reviews, chat with customer support, compare options with friends, or sign up for a free trial. All of these touchpoints affect brand perception and impact a company’s success.

If consumers think highly of a brand, they become more loyal to it. Consider how this dynamic plays out in everyday life. People get in meme wars over Apple versus Android products. A person who wears Nike shoes usually won’t be caught in Adidas kicks. And you probably won’t find Coca-Cola and Pepsi in the same fridge.

Companies that understand brand perception use this information to develop brand equity. While brand perception can be narrowed down to what one customer thinks about your brand, brand equity is the combination of people’s perceptions, experiences, and opinions that creates your reputation. A company with high brand equity attracts loyal customers who pick your product or service when given the choice between competitors.

When a customer is loyal to a brand, 86% will recommend it to friends or family and 66% are likely to write a positive review. Those actions drive company growth and improve brand perception, which only helps your business.

Although it may seem that brand perception is out of your hands, you can take steps to measure it and improve people’s attitudes.

How to Measure Brand Perception

Data can help you understand how consumers, employees, stakeholders, and competitors perceive your brand. Since brand perception is a combination of reviews, reputation, experience, functionality, advertising, social engagement, and customer use, you should gather metrics from multiple sources.

Here’s how to measure brand perception:

  • Conduct brand perception surveys to learn what people think of your business and how it stacks up against competitors. Ask questions that touch on emotional, cognitive, and action-oriented factors, such as these examples from Qualtrics:
    • When you think of [the brand], what comes to mind first?
    • Which of the following words describe [the brand]?
    • What kind of feelings do you experience when you think of [the brand]?
    • How would you describe your level of emotional attachment to [the brand]?
    • How would you describe [the brand] to a friend?
    • How would you describe your last experience with [the brand]?
    • On a scale of 1-10, how likely are you to recommend [the brand] to a friend or colleague?
  • Track online mentions using social listening tools or Google alerts. You want to monitor social media comments, online reviews, relevant hashtags, forums (i.e. Reddit and Quora), and news mentions. As the brand grows, so will this dataset. I recommend creating a system to handle negative mentions as soon as possible and stay on top of talk about your brand, products, and marketing campaigns.
  • Do a brand audit to evaluate how your brand perception compares to competitors’. This should include research on primary and secondary target audiences, a competitive analysis of your products or services, a thorough evaluation of your communications strategy, and a deep dive into your brand positioning. (I recommend referencing this brand audit guide from Visme).
  • Collect data from customers at each point of the buyer’s journey. This can include how buyers research information, evaluate products, compare between competitors, interact with customer support, make a purchase decision, onboard, and interact with the brand post-purchase.

Once you have enough data to measure brand perception, you can evaluate if consumer sentiment aligns with your brand identity. If so, stay the course. If not, you can learn how to improve consumer brand perception.

Brand Perception Examples

From PR campaigns to packaging, brand perception is influenced by every touchpoint people have with a company. The following brand perception examples show how businesses can shape consumer sentiments so the inner identity matches the outer image.

1. Snickers

Candy lovers can choose between dozens of chocolate-covered bars, so what makes someone grab a Snickers instead of a Kit Kat? Yes, it may be taste or preference, but the brand has designed clever campaigns to make people believe that eating Snickers will transform you from hangry and unfocused to sharp and satisfied.

2. Orangetheory

You may have driven past one of these orange-hued workout studios on your daily commute or taken an online class during the pandemic. And while fitness crazes come and go, Orangetheory has carved out a brand perception that’s kept the company going strong since 2010. The community-oriented classes make it the right fit for people looking to connect and compete with neighbors while working up a sweat. It’s more casual than Crossfit but kicks up the intensity compared to group classes at national gyms, like Planet Fitness and LA Fitness.Orange Theory Fitness Brand Perception

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3. Zoom

An innovative and beloved video platform at the start of the pandemic, Zoom quickly became the cause of remote workers’ burnout. People loved how it kept them connected to teams, families, and friends.

But the constant connection led to “Zoom fatigue,” an informal diagnosis that’s been covered by Healthline, Stanford, the New York Times, and more. While companies still rely on Zoom for virtual meetings, the brand has had to adjust from its original “Video conferencing that doesn’t suck” vibe to “How the world connects” as consumers shifted their perceptions.

Zoom Fatigue - an example of brand perception

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4. Patagonia

The outdoor gear brand became famous for its innovative clothing and focus on responsible manufacturing, but a change in consumer perception caused the company to double down on its sustainability-driven identity.

In the early 2010s, people began referring to the company as Patagucci — a satirical name that poked fun at the brand’s high prices and its adoption among high-income workers. To sway consumers from placing Patagonia in the fast-fashion category, the company has launched a number of sustainability-focused initiatives, like its Worn Wear line of recycled clothing.

 

Knowing what people think of your brand is an important part of developing a successful business. It gives you the information you need to shape your brand identity, create impactful marketing campaigns, and make changes when consumer perception shifts.

Now that you know how to measure brand perception, you can use it as a tool to make strategic brand decisions and drive your company forward.

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Advocate | DigitalMarketer

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Advocate | DigitalMarketer

Happy customers love to share their experience, but sometimes they need some encouragement to do so. The cool thing is, once they do, they become even more loyal to your brand.

So, at this stage of the Customer Value Journey, ask people to share their positive experience with your brand by writing a review or sharing a social media post.

Once you get to stage seven, the Customer Value Journey is going to get a whole lot easier for you. This stage is all about learning your customer’s experience, and building up your testimonial database. 

The most important part of this step is asking these four questions. 

What Was Your Life Like Before Finding Our Solutions? What Challenges Were You Facing That Caused You to Consider Us? 

These questions are great not only because it gives you some really good stories, but because it gives you some insight on how you can provide similar prospects with that AHA moment. Understanding the average day of your clients is important in reflecting on your Customer Value Journey, and helps you understand what really set you apart from your competitors.

What Key Features Had the Biggest and/or Fastest Impact?

Not only is this going to get you to really specific stories, you will understand the specific things you provided that gave the biggest impact. The answers to these questions will not only give you great insight and testimonials, it will provide you with ideas for new lead magnets. This part is a new Entry Point Offer goldmine! 

What Has Been the Impact or Results in Your Life or Business Since Using Our Product or Service? 

This is a fairly broad question, and that’s why we put it after the others. You will have already gotten all of the specifics out of the way with #1 & #2. But when you ask this question, this is where you get the most valuable stories. You can use this part as testimonials, as an order form, as a sales page, this part is testimonial gold. 

If You Were Asked to Justify this Purchase to Your Boss or a Friend, What Would You Say? 

This is our favorite question by far. If you had to go back in time and justify this purchase, what would you say? I promise you what we’re going to find is a lot of great ideas for the jobs that your product or service has done. You’ll get a lot of great ideas for your core message canvas. This question is about backfilling all of the assets that you may not have. Here you’re going directly to the customer who are already happy, and using their justifications to help you sell to new customers. 

Hopefully you now understand just how valuable the Advocate stage could be, as well as the key questions you need to ask to get your customers talking. Here’s how it works for our example companies.

When it comes to fashion we all love to show off our outfits. So a good example for Hazel & Hems would be to have customers write reviews for a discount code or points towards their next purchase. 

Better yet, follow up with the customers to ask them to share and tag themselves wearing the items in a social media post and providing them with something valuable as a reward.

For Cyrus & Clark Media, hopping on zoom meetings or a streaming service for live talks about them and their business could generate valuable awareness for them, and a live case study for the agency. They can use the questions Ryan provided during this lesson to conduct the interview.



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Drive Conversions and Generate Engagement With Instacart Promotions

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Drive Conversions and Generate Engagement With Instacart Promotions

Through deals and coupons, Instacart has saved consumers more than $700 million in 2022. As we dive into 2023, the leading grocery technology company in North America has big plans to help consumers save even more while also helping CPGs generate sales. Instacart recently announced an advertising solution that helps both sellers and consumers called Instacart Promotions. This exciting feature is designed to help drive conversions, boost sales, and generate overall engagement on the app.

Interested in this feature and how it can help your business on Instacart? Read on as we dive into everything you need to know about this ad solution including benefits, how to get started, and more.

 

What are Instacart Promotions?

 

Instacart Promotions is an advertising feature that’s now available to all brand partners, including emerging brands, within their open beta program. Promotions give CPGs the opportunity to offer new deal structures, promotions, and incentives with Instacart Ad campaigns. With this feature in place, consumers will have access to more promotions, coupons, and deals that are tailored to them within the Instacart Marketplace.

“With the launch of our new Instacart Promotions, all of our brand partners now have the ability to set up coupons and promotions that can drive meaningful business results while also passing on more savings opportunities to consumers. We’re proud to continue expanding our portfolio with additional self-service capabilities, ad formats that drive results, and measurement that brands need to understand the true impact of their campaigns on Instacart.”

 

– Ali Miller, VP of Ads Product at Instacart

 

Source: Instacart

 

How Do Instacart Promotions Work?

 

Promotions, now available in Ads Manager, gives consumers the ability to discover more promotions and savings opportunities within the Instacart app. These promotions now show up directly on product item cards before checkout for easy accessibility. Promotions allow advertisers to customize their campaigns to sync with their goals and objectives whether that be driving sales, building baskets, or boosting trials.

Instacart shared a recent example of a brand successfully utilizing Promotions… 

Athletic Brewing, General Mills, Sola Company, and Wells Enterprises (maker of Halo Top) are strengthening campaign performance by pairing Instacart Promotions with ad formats such as Sponsored Product and Display. Instacart Promotions include two new flexible and customizable structures: Coupons (“buy X units, save $Y”) and Stock Up & Save (“Spend $X, Save $Y”). 

According to Instacart, in the coming months, the company “will work to further enhance the new offering with new deal structures such as Free Gifts and Buy One, Get One (“BOGO”). The new deal structures will help brand partners run “Free Sample” programs that can win new customers and serve personalized discounts for different customer segments, such as “new to brand” and “new to category.”  

 

Example of Instacart Promotions

Source: Instacart

 

Instacart Promotions Benefits

 

Deliver Value and Savings to Consumers

 

With Instacart Promotions, you have the opportunity to deliver value and savings that will have consumers coming back for more. With this savings feature, your brand can stand out among the competition and offer a variety of deals to shoppers ie: “Buy X units, Save $Y”.

 

Hot tip: Ensure you are selecting products for your promotion that are well-stocked and widely available.  

 

Tailor Your Campaigns to Specific Objectives

 

With a variety of savings options available, your brand can structure deals to fit specific business goals and objectives. 

 

Hot tip: If you’re looking to drive visibility and awareness, try pairing promotions with Sponsored Product campaigns. 

 

Access Real-Time Performance Insights 

 

The Promotions beta program is live and can be accessed within Instacart Ads Manager. Within Ads Manager, advertisers can access real-time insights to maximize performance and adjust campaigns as needed.

 

Hot tip: Make sure your budget matches your discount and objectives.

 

“As an advertiser, Instacart’s unique offering to self-manage promotions is so exciting! Historically, making adjustments to offer values and other promotion parameters was a more manual process, but now we’ll be able to easily make optimizations in real-time based on redemption performance.”

Emily Choate

Emily Choate, Senior Specialist, Marketplace Search at Tinuiti

 

Interested in Instacart Promotions?

 

With Instacart Promotions, you have the opportunity to reach new customers, build bigger baskets, and drive sales. Interested in testing out the beta program or looking to get started with advertising on the app? Drop us a line – we’d love to help elevate your CPG brand on Instacart.

 

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(Re)Introducing your favorite Optimizely products!

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(Re)Introducing your favorite Optimizely products!



It’s important to us that you, our valued customers and partners, can identify with the tools you use daily.  

In that pursuit, Optimizely set out to simplify the way we talk about our product suite. That starts, first and foremost, with the words we use to refer to the technology.  

So, we’ve taken a hard look at everything in our portfolio, and are thrilled to introduce new names we believe are more practical, more consistent, and better representative of the technology we all know and love.  

You may have seen some of these names initially at Opticon 2022 as well as on our website. In the spirit of transparency, the team here at Optimizely wanted to make sure you had full visibility into the complete list of new names, as well as understand the context (and rationale) behind the changes. 

So, without further ado… 

Which names changed?  

Some, but not all. For your ongoing reference, below is a complete list of Optimizely products, with previous terminology you may be familiar with in the first column, and (if applicable) the new name in the second column.  

Used to be… 

Is now (or is still)… 

Meaning… 

DXP 

Optimizely Digital Experience Platform 

A fully-composable solution designed to support the orchestration, monetization, and experimentation of any type of digital experience — all from a single, open and extensible platform. 

Content Cloud 

Optimizely Content Management System 

A best-in-class system for building dynamic websites and helping digital teams deliver rich, secure and personalized experiences. 

Welcome 

Optimizely Content Marketing Platform 

An industry-leading and user-friendly platform helping marketing teams plan campaigns, collaborate on tasks, and author content. 

DAM 

Optimizely Digital Asset Management 

A modern storage tool helping teams of any size manage, track, and repurpose marketing and brand assets (with support for all file types). 

Content Recs 

Optimizely Content Recommendations 

AI-powered and real-time recommendations to serve the unique interests of each visitor and personalize every experience. 

B2B Commerce 

Optimizely Configured Commerce 

A templatized and easy-to-deploy platform designed to help manufacturers and distributors drive efficiency, increase revenue and create easy buying experiences that retain customers. 

Commerce Cloud 

Optimizely Customized Commerce 

A complete platform for digital commerce and content management to build dynamic experiences that accelerate revenue and keep customers coming back for more. 

PIM 

Optimizely Product Information Management 

A dedicated tool to help you set up your product inventory and manage catalogs of any size or scale. 

Product Recs 

Optimizely Product Recommendations 

Machine-learning algorithms optimized for commerce to deliver personalized product recommendations in real-time. 

Web 

Optimizely Web Experimentation 

An industry-leading experimentation tool allowing you to run A/B and multi-variant tests on any channel or device with an internet connection. 

Full Stack 

Optimizely Feature Experimentation 

A comprehensive experimentation platform allowing you to manage features, deploy safer tests, and roll out new releases – all in one place. 

Personalization 

Optimizely Personalization 

An add-on to core experimentation products, allowing teams to create/segment audiences based on past behavior and deliver more relevant experiences. 

Program Management 

Optimizely Program Management 

An add-on to core experimentation products, allowing teams to manage the end-to-end lifecycle of an experiment. 

ODP 

Optimizely Data Platform 

A centralized hub to harmonize data across your digital experience tools, providing one-click integrations, AI-assisted guidance for campaigns, and unified customer profiles. 

 

So, why the change?  

 It boils down to three guiding principles:  

  1. Uniformity: Create a naming convention that can be applied across the board, for all products, to drive consistency 
  2. Simplicity: Use terms that are both practical and concise, ensuring the names are something that everyone can understand and identify with  
  3. Completeness: Develop a framework that showcases the full and complimentary nature of all the products and solutions within the Optimizely suite 

 As the Optimizely portfolio comes together as a complete, unified platform, it’s important that our names reflect this, as well as support our 3 key solutions (i.e. orchestrate amazing content experiences, monetize every digital experience, and experiment across all touchpoints).  

Other questions? We’ve got you covered. 

Q: Why have you made these product name changes? 

    • We wanted to simplify how we talk about our portfolio. The renaming applies a naming convention that is both practical and concise.  

 

Q: Do the new product name changes affect the products I own? 

    • No, there is no impact to product functionality or capabilities.  

 

Q: Do the new product name changes affect who is my Customer Success Manager or Account Manager?  

    • No, there are no changes to your Customer Success Manager or Account Manager. 

 

Q: Do the new product name changes affect the ownership of the company?  

    • No, ownership of the company has not changed. We have only made changes to the Product Names. 

 

Q: Have any contact details changed that I need to be aware of?  

    • Only contact details for former Welcome customers has changed. These are the new contact details you should be aware of: Optimizely, Inc.| 119 5th Ave | 7th Floor | New York, NY 10003 USA. Phone: +1 603 594 0249 | www.optimizely.com 

 

Q: Where can I send any follow up questions I might have?  

    • If you have any questions about the Product Names, please contact your Customer Success Manager or Account Manager.  


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