Murals at two LGBTQ centers in Orlando, Florida, were defaced with anti-LGBTQ messages and hate symbols over the weekend. The LGBT+ Center Orlando, a nonprofit located...
The market for dialer software is expected to grow to over twelve billion dollars by 2028. The growth of contact centers in both fast-developing and developed...
The involvement of machine learning in contact centers is a game changer. Businesses must leverage the technology to make the experience of dealing with contact...
The involvement of machine learning in CRM makes customer grievance handling more streamlined and, above everything else, quicker. Businesses must leverage the technology to make...
Due to the challenging times the world is facing right now, we are seeing more and more companies look to alternative means to showcase and demonstrate...
