Data reveals that 93% of customers are likely to purchase a product or service from a company that offers good customer service. Contrastingly, 58% of American...
Good morning, Marketers, and if you think you know what your customers want, you better be sure of it. Last weekend I decided to order a...
It’s never been a more critical time to put your customers first. Delivering timely and relevant customer experiences separates your brand from the competition. But a...
Brands are struggling to provide a frictionless, personalized experience across the customer journey at a time when loyalty is everything. This is mainly because data about your customers often...
The author’s views are entirely his or her own (excluding the unlikely event of hypnosis) and may not always reflect the views of Moz. If your...
Unless you set reminders for them, it’s easy to forget the small tasks you put in your planner during the week. Message reminders can be used...
Expression, passion, style, persuasion, authenticity.
Customers’ increasing privacy expectations is yet another challenge for marketers when it comes to gaining trust. Three expert marketers talked about how to turn those challenges...
Customer sentiment analysis is an incredibly influential tool for organizations. It provides feedback about a brand’s most important task: eliciting a positive response from buyers. No matter...
Proactive customer service is generally very popular with consumers, one study by InContact found it had an 87% approval rate. This makes it very popular among...